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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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789 results found

  1. Tasks notifications on the app are a hit or a miss. They sometimes do not appear until 1-2 days after the task was created. Like other CRM's, it would be great if an email can be sent each time a task was created or at least once a day. Our team cannot currently depend on getting tasks and this is crucial to our internal team communications and customer service.

    2 votes

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    under review  ·  1 comment  ·  Tasks  ·  Admin →
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  2. Easy button would collect data that is already in Command/the KWLS to save time on back and forth between Agents and Support. Ex. If their listing has been Active on the MLS for less than 24 hours, messaging indicates to allow up to 24 hours for changes to sync with KWLS. If the listing has been Active on the MLS for 24+ hours and there are still no photos detected, Listing applet has an easy button next to the listing to submit a ZD ticket to Support with MLS/listing details/List Agent details to kicks tart investigating the missing photos. Ex.…

    9 votes

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    in the backlog  ·  4 comments  ·  Listings  ·  Admin →
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  3. Agents need the ability to add files (PDFs, Word docs, etc) to Contact. The current Notes section is less than useful and often we take handwritten notes when meeting face-to-face and scan for keeping yet cannot add them to this CRM. If I perform a CMA or provide any other service as a courtesy where an Opportunity is not required, agents should have the ability to add the PDF file to the Contact.

    6 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  4. The ability to add more than one document per item in the compliance checklist. The current workaround at the moment is to create a duplicate checklist or have the MCA create multiple items for the same document.

    10 votes

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  5. Want to seen the one that we were looking at last. I wish it would save place in my scroll. I want it to go right back. Would use the back and forward buttons some times but not always. Match behavior from Google Contacts.
    https://www.loom.com/share/7ef6c2f1d8a045009f1b42936a417395?sid=ae5efdcb-6e81-47ab-9dc2-c21bea1fe6a3

    8 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  6. 2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  7. Google drive is great, but in our company's endeavor to make Command our one-stop-shop for all things relevant to our business, the ability to very easily point towards an applet or homescreen card that acts as a database for important documents or information will make coordination and ease of access much better for Market Centers.

    1 vote

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    under review  ·  0 comments  ·  Homescreen  ·  Admin →
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  8. 2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  9. Tenant need to have a consult like the Buyer. Tenants can be represented and we need to have that paperwork done and recorded before a going under contract with a lease.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  10. 3 votes

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  11. We would like contingency due dates to populate as task reminders, that way associates can be easily reminded of them and not forget!

    2 votes

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  12. Paid ads invoices, it would be great to isolate activity for a given year and then create a PDF for that year for tax purposes

    3 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  13. , while we do have support for multiple emails/phones in contacts within Command, API Nation says they be able to sync to the primary fields for emails and phone numbers.

    KW Command currently allows for syncing information to the Primary Email and Primary Phone fields only.

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  14. If possible, Agent wants to be able to edit a campaign once it's scheduled, and not having to cancel and recreate it with the edits

    7 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  15. Easier and more efficient tech troubleshooting with remote log in access like Reppert factor. Tech Support feels antiquated to constantly screenshot issues - would be nice to actually have a phone conversation as well as the chat doesn't always translate well when it's technical.

    1 vote

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    under review  ·  0 comments  ·  Settings  ·  Admin →
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  16. it would be nice to customize the task chart
    ie remove " assigned to"

    12 votes

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    in the backlog  ·  6 comments  ·  Tasks  ·  Admin →
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  17. Idea: Assignees of Contacts get a Command notification whenever a new note or activity has been added to the contact their assigned to. While beneficial for solo agents, this would also be extremely beneficial for teams and ensure that all assignees of contacts are easily notified when something new happens with a contact their assigned to.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  18. In the tasks page, allow the name column to be sorted. That way, I can see if a contact has more than one task.

    3 votes

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  19. Check in Command the top 3 places people are moving to when they leave Los Angeles

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. Use legal name field for contact for dotloop integration and docusign instead of the general name field. The general contact name field at this time has to be the clients "legal name" in order for it to carry over as the signatory name but is too formal in most cases when using smart plans or campaigns.

    John Doe - Contact name (becomes signatory name for documents)
    Jonathan Doe - Legal name (does nothing) - so Jonathan Doe needs to be the contact name - but then sounds too formal in smart plans and campaigns etc

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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