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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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684 results found

  1. Currently, when an agent enables Keller Home Loans (KHL) on their KW website or mobile app, the leads generated through the “Save Thousands” / KHL promotion are routed to the generic KHL site and then assigned to loan officers outside of the agent’s control. This creates two major issues:

    The lead originated from the agent’s KW site but is assigned to another loan officer, causing the agent to lose the opportunity.

    Since KHL loan officers are often dual-career (loan officer + realtor), this may also result in losing the lead to another real estate agent.

    Proposed Feature:

    Add an option…

    3 votes

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    0 comments  ·  Websites  ·  Admin →
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  2. Link command tasks with google calendar so when you add or delete a task it automatically adds or deletes on your calendar as a task. Its super annoying bouncing back and forth between both systems

    148 votes

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    under review  ·  24 comments  ·  Tasks  ·  Admin →
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  3. In addition to the property address, please add the ability to add the parcel number. Some addresses may have multiple parcel numbers. I primarily work with vacant land and this would be a huge help.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  4. 5 votes

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  5. We would like to have similar features that Personal and team sites have, in fact we would like to have the forced registration and lead capture inside Market Center websites!

    3 votes

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  6. When searching for a referral it should show true production numbers for agents not just what they have done with KW. When we have transfer agents come onboard that are top producers it is showing there production at 0. This is a miss when it comes to recruiting.

    2 votes

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    under review  ·  0 comments  ·  Referrals  ·  Admin →
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  7. Currently, there is no official API access or endpoint for retrieving contacts in KW Command, making it difficult to integrate with third-party automation tools like Zapier. Users must rely on workarounds using Google Sheets and Webhooks, which are inefficient and prone to errors.

    Adding an official API endpoint for retrieving contacts would allow users to:

    Search for existing contacts before creating duplicates.
    Automate lead management workflows using Zapier and other integrations.
    Improve data accuracy and reduce manual data entry.
    This feature would enhance KW Command’s integration capabilities, aligning with users’ needs for more flexible and efficient CRM management.

    9 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  8. 8 votes

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    2 comments  ·  Command App  ·  Admin →
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  9. Many agents don't keep a proper Profit and Loss Statement. It would be great if an opportunity had a place for a very basic P&L or expense sheet. How much was spent on photography, marketing, tc, etc.

    1 vote

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  10. 4 votes

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  11. In the "My Referrals" section, referrals should be automatically assigned a system tag based on their status. For example, referrals marked as Lost should have a "Lost" tag. Currently, when viewing All referrals, there’s no clear way to identify which ones are Lost, Pending, Active, Funded, Expired/Canceled, or Rejected. Adding visible status tags would help quickly distinguish each referral’s status.

    4 votes

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    under review  ·  0 comments  ·  Referrals  ·  Admin →
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  12. It would be very handy to have a live link to the list in the emails report of the undeliverable email addresses so we can archive the contact.

    2 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  13. SMS messages sent within Command using Twilio are included in the AI summary. The messages sent and received on our phones while we're mobile are not and there isn't a way to import them into Command

    4 votes

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  14. Currently, tags are sorted in order of date added to the contact. With system tags always appearing at the end of the list of tags. Would prefer that tags sort alpha/numerically on the contact card view and contact list columns view.

    7 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. While using the Task tab, I attempted to locate a specific task by searching the contact’s name, but this functionality doesn’t appear to be supported. I also reviewed the help documentation on the website and confirmed that the system currently does not allow task searches by contact name.

    To locate the task, I had to use a workaround—clicking the colored labels on the side, selecting the red “Past Due” label, and manually scrolling through the list until I found it. This method was time-consuming, especially given the length of the task list.

    Having the ability to search tasks by contact…

    4 votes

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  16. Commercial properties cannot be displayed on Consumer platforms. However, when creating a Collection in the Listings Applet, property search filters show an option to filter by Property Type: Commercial. When users tick this checkbox to apply this filter, there are 0 listings in search results, which is expected but having a non-functionality filter option causes confusion. To reduce confusion and have parity with the consumer platforms, filters in the Collections modal should match the filters found on kw.com and the KW app.

    2 votes

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    0 comments  ·  Listings  ·  Admin →
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  17. Currently to find information about contacts you need to scroll to see information.

    While the email and phone number are visible, things like the description, mailing address, and other information could be included by eliminating much of the white space that is being allocated to separate information.

    Doing this allows users to get all information at a glance, making the system more efficient.

    3 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  18. For larger teams, we run into a lot of cases where a member of the team adds someone to their contacts, only to see the contact already exists in the team database. Our current workaround is telling the second agent to add the contact to their personal database, but then they can not leverage the team's SmartPlans, create team opportunities, the contact is not visible to the team, etc. We would love to have our agents operate solely out of their team account, but this snag makes it nearly impossible.

    It would be nice if you could toggle a setting…

    20 votes

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    2 comments  ·  Contacts  ·  Admin →
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  19. Be able to paste text into the email campaign set up instead of having to use an email design.

    3 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  20. When creating SmartPlans under a team account when adding a task or call action add the ability to add agent information merge fields so we can put complete scripts in the task description box. Right now the only merge fields for these actions are contact based.

    36 votes

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