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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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684 results found

  1. Agent would like to add the same primary phone number/email to a contact in the additional field on the contact card and not get the error 'That phone number/email address already belongs to this contact.'. He'd like to have the same number or email address on the primary field as well as on the additional field

    6 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  2. The ability to download all documents from an opportunity to a single PDF file is useful and should be implemented.
    We should have the ability to choose individual files, or a combined PDF.

    16 votes

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  3. 5 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  4. Create a SP step that either adds or removes a tag once the step has processed

    11 votes

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    2 comments  ·  SmartPlans  ·  Admin →
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  5. Easy button would collect data that is already in Command/the KWLS to save time on back and forth between Agents and Support. Ex. If their listing has been Active on the MLS for less than 24 hours, messaging indicates to allow up to 24 hours for changes to sync with KWLS. If the listing has been Active on the MLS for 24+ hours and there are still no photos detected, Listing applet has an easy button next to the listing to submit a ZD ticket to Support with MLS/listing details/List Agent details to kicks tart investigating the missing photos. Ex.…

    10 votes

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    in the backlog  ·  4 comments  ·  Listings  ·  Admin →
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  6. Want to seen the one that we were looking at last. I wish it would save place in my scroll. I want it to go right back. Would use the back and forward buttons some times but not always. Match behavior from Google Contacts.
    https://www.loom.com/share/7ef6c2f1d8a045009f1b42936a417395?sid=ae5efdcb-6e81-47ab-9dc2-c21bea1fe6a3

    9 votes

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    5 comments  ·  Contacts  ·  Admin →
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  7. Teams are able to add assignees to opportunities so both agents are able to see the opportunity. Single agents should have the option to add agents in their market center to their opportunities if they are splitting the deal or working as a mentor on the deal. This way the other agent can have access to the whole opportunity and see the documents.

    17 votes

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  8. I want to be able to archive, change, or delete referrals that I receive or send. Sometimes, the receiving agent leaves KW and does not close a referral after the closing, or the client chooses another option. Being able to clean up my referral page will be most helpful. It causes anxiety for me to see all of the referrals that are either closed, expired, or should just be updated and deleted.

    16 votes

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    under review  ·  5 comments  ·  Referrals  ·  Admin →
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  9. Ability to enter an MLS number for a new listing into a search feature that will locate anyone in your database that meets that criteria (has searched for similar properties on your website, etc.)

    32 votes

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    8 comments  ·  Listings  ·  Admin →
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  10. For the QR code in the Command app for the digital business card, I would love to see the ability to add your profile picture into this business card that is in your Marketing Profile to make it look more professional or the ability to customize what details you do/don't want on the business card.

    3 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  11. I use smart plans to create tasks for lead generation AND I use opportunity tasks. Currently, that all goes to the same list (which is great). I would like an extra tab at the top to select only the opportunity tasks out of the general tasks. Obviously, these are more time sensitive than the lead gen tasks created generally so I would like to be able to check them quickly from that list rather than go into each opportunity individually.

    3 votes

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    0 comments  ·  Tasks  ·  Admin →
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  12. Let us sort or find contacts that have unsubscribed or had undelivered text messages through Twilio.

    11 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  13. KW Agents should have full use of their command dashboard on a mobile web version. When using a tablet, we should be able to use the full capability of Command. Example: when working on an opportunity and adding documents, before submitting to compliance, there is an ability to remove or edit uploaded documents if you are on a laptop or a desktop. The command prompt and dropdown menu are there on a mobile device, but it does not respond to a tablet or phone. This feature should work no matter what type of device you are using. I understand that…

    30 votes

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  14. Provide the ability to change the order in which Contact custom fields are displayed.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. Have the availability to have an email notification for Twilio text messages. Currently you only get a desktop notification, phone notification, and a push notification. Those only work if you are logged into command. The Command app in notorious (at least to me) for logging me out without notice and when this happens there's not a way to know that text messages are coming through. We'd just like the ability to also turn on email notifications.

    9 votes

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  16. Sharing the following from my marketing guy: "I would love to see the ability when selecting contacts or scrolling through tags to not have to click the "show more" button / view more arrows at the bottom to reveal more contacts in the list. This is especially cumbersome when assigning multiple contacts to a smartplan. For example, you want to assign a follow up smartplan to your sphere, you have to use the select all feature assign the smartplan in groups of 20 (no option to View 100 or 500 like in other places) at a time. When thousands of…

    11 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  17. I would like to be able to access the landing page for the open house a few days before my open house. Right now I can only access it the day of. I like to create a QR code so people can sign in quicker and the sign in is more accurate. If it is available earlier I can have everything ready a few days before, with my schedule this would be a big help! I am sure I am not the only one..

    4 votes

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    0 comments  ·  Listings  ·  Admin →
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  18. Currently, there is no system-generated reminder or required action to enter contractual dates and listing details into an Opportunity when a listing becomes Active or moves Under Contract. This can cause Smart Due Dates in the checklist and stages to not function properly if the "Agreement Won" date or other key dates (e.g., listing agreement date, contract deadlines) are missing.

    Proposed Solution:
    ✅ System Notification: Trigger an automatic reminder when an Opportunity moves to Active or Under Contract, prompting the agent to enter all required dates.
    ✅ Forced Pop-Up Prompt: Before an Opportunity moves to Active or Under Contract, require…

    2 votes

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  19. Add 'Cash' as a selectable value for 'Finance Type' in Opportunity Details. Currently, selecting 'None' results in two dashes being displayed. This can be confused with the data have potentially been omitted, rather than a clear statement of 'This Buyer intends to use cash', which is an important detail.

    3 votes

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  20. Ability to draw on a map the area they would like to target via direct mail campaigns

    7 votes

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    1 comment  ·  Campaigns  ·  Admin →
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