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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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683 results found

  1. Users want exports to mirror the SmartView they have configured so they can quickly print or share the data without additional formatting or cleanup. This is especially important for tasks such as creating birthday mailing lists, where only a few specific fields are needed.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  2. I would like to be able to have mailing labels addressed to both spouses/partners without having to create a 2nd contact. Having a "Mailing Salutation" field fix this.

    25 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  3. We would like admins to be able to create team opportunities without being assigned to them. Instead, they should be added as collaborators and still have access to the Opportunity and the related Lone Wolf Transact file.

    2 votes

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  4. Where this should be added:
    Command > Websites Applet > Manage Settings

    Site Settings > Team Settings
    Agent Profile > My Information

    Please add clearer field descriptions, labels, or helper text in Website Settings so users can easily understand:

    what content belongs in Site Settings versus Agent Profile
    what is intended for teams versus individual agents
    exactly where each field will display on the live website
    whether filling out both bio fields may result in repeated or similar content on the About the Agent page

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  5. An associate is building a webpage in Agent Sites and needs to add a large photo gallery of 100+ images. Currently, they are unable to add the full set efficiently to a single Gallery widget and have been attempting to upload images in small groups. They reported that the Choose Files option previously opened their local file browser for faster multi-file selection, but it is now unresponsive, leaving Add Image one-by-one as the only workable method in their experience.

    The current documented workflow for reimagined Agent Sites requires content to be uploaded to the Content Library before being added to…

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  6. The neighborhood boundaries are outdated and need to be updated. I am currently looking for the Jasper Highlands neighborhood in Jasper, TN and it is not showing as a neighborhood in Command even though it is listed as a neighborhood on the Nextdoor app.

    137 votes

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    49 comments  ·  Contacts  ·  Admin →
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  7. Clicking and dragging individual files between folders one at a time is pretty cumbersome. Please add an option to select multiple docs and then select a folder within the Transact to move them to.

    2 votes

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  8. Associates would like Guest Admins to have notifications now that they are present not only on Team accounts but on personals

    2 votes

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  9. I noticed that Uzbek, my native language, is not available as a language option. If possible, could you please add Uzbek to the list of available languages?

    2 votes

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    under review  ·  0 comments  ·  Settings  ·  Admin →
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  10. I want to be able to create a social media post that will appear on my business Facebook page, my instagram page and my Facebook Group Page

    1 vote

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    under review  ·  1 comment  ·  Campaigns  ·  Admin →
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  11. When an agent is removed from a team, or when a team is set to inactive, it becomes difficult to find opportunities associated with that specific team. Currently, the only option is to use the Search tab in the Opportunity applet, but there is no filter for the inactive or removed team. As a result, locating those team-related opportunities is cumbersome unless the user already knows the exact opportunity details to search for.

    2 votes

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  12. I have used the non-listing ad template to get all kinds of quality leads. I create the ad, design it, and then use the Facebook lead capture tool. From there, they are automatically tagged along with the correct smart plan. I have attached some examples of ads that I have run and want to run again using this easy format.

    Under the new format, we have to tweak the "Listing" ad and it add's extra text and cuts off the image. It's not a good look, and the old "non-listing" ad with the facebook lead capture is needed to be…

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  13. 2 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  14. Use our actual KW email addresses instead of the "agent99999@mailer.kw.com" when we send out marketing emails. The person would more easily recognize who its from and this would help avoid having our emails go to the recipient's spam folder.

    249 votes

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    under review  ·  35 comments  ·  SmartPlans  ·  Admin →
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  15. Allow associates to see rankings/production of all KW associates. Include a filter option for MC and region. This would be the same report option as was previously a part of the KW reports.

    11 votes

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    under review  ·  1 comment  ·  Reports  ·  Admin →
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  16. Team leaders/Rainmakers would benefit from enhanced Twilio team notification visibility in Command. Currently, when an individual team member sends a Twilio text to contacts in the shared team database, reply notifications appear to follow the sending user rather than notifying the broader team. The requested enhancement is the ability for the Rainmaker and/or selected team members to also receive notifications for Twilio text activity and replies tied to team contacts, regardless of which individual agent initiated the message.

    Requested future enhancement

    Add a configurable team-level notification setting for Twilio texts sent to contacts in the team database.
    Allow the Rainmaker…

    2 votes

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  17. I am working with my MCA to set up a workflow for form submissions coming from Location.kw.com and KSCORE. Right now, email notifications are helpful, but we also need the ability to send these submissions through an API or webhook so they can be connected to other systems and automated workflows.

    This would help with faster routing, improved tracking, and more consistent follow-up when a form is submitted. A webhook or API option would make it easier to integrate these submissions into existing business processes without relying only on email notifications.

    Requested functionality:

    Support for API and/or webhook delivery for…

    2 votes

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    under review  ·  0 comments  ·  Settings  ·  Admin →
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  18. There are some words marked as suspicious that prevent saving new designs, in this case the word "Bling". Can we remove it from the block list?

    2 votes

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    under review  ·  1 comment  ·  Designs  ·  Admin →
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  19. 3 votes

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  20. We really need a bulk-upload feature for at least custom folders. Currently, uploading large filesets—like HOA packages that contain around 20 individual files—requires clicking 'add document,' selecting the type, and uploading each file one by one. This manual process is incredibly time-consuming.

    2 votes

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