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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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782 results found

  1. 2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  2. I would appreciate it if you could restore my compliance page.

    I'm having difficulty working effectively since I'm unable to copy and paste from this page. Please undo the changes so that the text can be highlighted.

    2 votes

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  3. When doing a video in an email is there a way to track how many people open and how long they watch?

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  4. Integrated Dialing System for KW Command

    I want to suggest the development of an integrated dialing system within KW Command, designed to streamline call workflows, enhance lead follow-up, and improve overall agent productivity. Here’s how it could function:

    Key Features:
    Integrated Dialer with List Management
    - Dial contacts directly within Command using a built-in system.
    - Create and call through lists based on tags, lead sources, or advanced filters (e.g., “Past Clients,” “Sphere of Influence,” or “Haven’t Been Called in 30 Days”).

    Post-Call Organization & Activity Logging
    - After each call attempt, prompt the user to log notes and select…

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  5. 2 votes

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  6. Previously when you imported contacts and there were records that failed, the error file contained ONLY those that failed.

    Now, the error log is the entire import file with numerous columns at the end showing why they failed.

    This is messy when you are imported thousands of records and because error validation is on numerous columns, basics sorts are not able to quickly show the associate what failed.

    Please go back to showing only the records that failed on the error file export.

    :)

    10 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  7. It's fantastic that we can manage a number of signatures in the email module within contacts! But we need to be able to select a default one that automatically inserts into our emails. For every email we send right now, we have an extra two clicks to click on the add signature button, then click on the signature.

    8 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  8. 2 votes

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  9. Referral Filters are limited to KW Specializations and Production numbers. Many times agents need to find someone who speaks a certain language or specializes in waterfront properties or ADA compliant homes, etc. Allowing more filters that would pull information that is stored within White Pages would help improve the types of Referrals being received and requested

    14 votes

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    under review  ·  8 comments  ·  Referrals  ·  Admin →
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  10. Be able to create CMA's right in command

    13 votes

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    under review  ·  4 comments  ·  Campaigns  ·  Admin →
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  11. There should be totals for Units, Volume, and Commission in All Opportunities.

    When agents use Filters and create Smart Views, they are often expecting to see totals for those fields at the bottom of the list to get a sense of where their production is at YTD, last year, or what's Active or Under Contract, etc.

    Agents have not been able to gain the insights they want in the Reports applet.

    3 votes

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  12. 2 votes

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    under review  ·  0 comments  ·  Marketplace  ·  Admin →
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  13. This needs be on the dashboard, not buried in the Profile menu. The agents have a hard time locating it there, and it is a key business insight for them.

    Please do not close this again with: Hi there! You can now track your cap progress in My Profile under My Affiliations > Compensation. :)

    That defeats the purpose of the suggestion.

    13 votes

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    under review  ·  3 comments  ·  Homescreen  ·  Admin →
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  14. We need the agent to be able to select which images they want to display to the consumer (app/website).

    Currently, the agent has the option to display all images on the KW apps and website or hide all images. For a better selling experience, it should be possible for the agent to upload all images for a listing and then select which images they want to display or not on the websites (but still have them available on Command). The advantage is that the agent has more photos available in Command (in addition to those displayed on the website) to…

    2 votes

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    under review  ·  2 comments  ·  Listings  ·  Admin →
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  15. On a contact when you go to 'add activity' on the list of 'interaction type' I would like you to add 'door drop' or 'pop by' on the drop down menu. Then I can mark the days I personally show up at peoples homes with a door drop and then I can add notes if they were home or not.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  16. SMS messages sent within Command using Twilio are included in the AI summary. The messages sent and received on our phones while we're mobile are not and there isn't a way to import them into Command

    1 vote

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  17. Currently we are able to create a custom field in command based on a category created by the user. However this option can only be viewed under the individual contact card. From the contact dashboard there should be a way to filter through custom fields using the advanced or basic filters and the column should be Clickable so these same contacts can be sorted based on but not limited to ascending, descending, newest, oldest etc. Finally the ability to bulk tags these contacts based on custom fields should be available too.

    11 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  18. When applying a merge field in a smart plan, the text of the [merge field] that appears does not adjust to match the font size of the rest of the email. It looks unprofessional having the client name tiny (for example) and then larger text in the body. If you leave the text size to match the merge field size, you have all tiny text. Please allow the merge field to adjust with the size and font on the email.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  19. Add the ability to submit daily activity through the app, not just desktop version.

    4 votes

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    under review  ·  1 comment  ·  Command App  ·  Admin →
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  20. Having an email address for each opportunity, so when I receive documents from the other side of a deal I can forward them to Command and NOT need to download documents before putting them into the Opportunity. Other platforms (SkySlope is an example) have had this feature for years.

    2 votes

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