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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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225 results found

  1. Currently able to do this for MailChimp lists only.

    5 votes

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    in the backlog  ·  0 comments  ·  Contacts  ·  Admin →
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  2. Another opportunity to stay in touch with clients by celebrating wedding anniversary with email/text/call

    6 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  3. Just like we save the person's photo in our Phone contacts, please can we have an option to save a photo of our customers in Command.

    It would help the many people who are visual learners and great for recognizing faces before names.

    6 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  4. Other than the answers article, there is zero indication from Command or through the 'create saved search' process that indicates that a client MUST be registered to you in order to receive the email updates you put them on. This needs to be called out in the creation process or have steps for the client to opt-in or accept the email updates.

    5 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  5. This would be useful to be able to edit the contact columns so that they stay after the page is refreshed.

    3 votes

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  6. I would like to be able to filter my contacts that don't have tasks assigned so that I can assign tasks.

    5 votes

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  7. Add SmartPlans to Available Columns to appear in SmartView allowing agent to see all SmartPlans contacts are associated with.

    15 votes

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    in the backlog  ·  3 comments  ·  Contacts  ·  Admin →
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  8. It would be helpful to be able to list more than 4 addresses per client/ contact.

    4 votes

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  9. It would be great to have the ability to apply a 'saved search' in Command to multiple contacts. I ran a facebook campaign and as the leads are coming in I want to do the same saved search for each of them; it would be great if the same saved search could be linked to several contacts

    8 votes

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  10. Add the ability to select more than 500 contacts up to the entire database. Currently we can only work with up to 500 contacts at a time. If we are selecting contacts for a mailing label export, 3500 contacts would require exporting them 7 times.

    10 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  11. When will this be a part of COMMAND?

    2 votes

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    working on it  ·  0 comments  ·  Contacts  ·  Admin →
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  12. I am unable to assign contacts to several neighborhoods that are 5+ years old and well-established in NextDoor. They include Polo Ranch, Fullbrook on Fulshear Creek (see attached), Bryan Crossing, and Pinewood at Grand Texas. I asked help desk how to get neighborhoods updated and they said "there is no two-way connection between NextDoor and Command. We were able to pull neighborhood data from their site once, but have not been allowed to pull any updated data since. If the neighborhood in question is incorrect on Command or kw.com (http://kw.com/) , agent sites, and the KW app, the…

    8 votes

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  13. Command Contacts should allow us to use the same email address for more than one client. We have several clients who are couples that share the same email address.

    5 votes

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  14. This would be a GREAT feature for doorknocking and pop-bys. The ability to see which homes I have in my contacts and which I need to have added. It also gives us the ability to easily add notes to the database as we go door to door!

    8 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  15. The ability to pin a note to the top of the note page that has important information in it that you can quickly see without searching through the notes for it.

    15 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  16. For contacts, Command requires us to create separate contacts for spouses. That is double the work and most of the time results in contacts with limited detail. We can just create one contact and input both names (i.e. Jason and Jan Smith). Then we only have one contact. However for e-mails, it removes the word "and". If we could do a merge field for Full name rather than just First and Last, it would pick up on the word "and". Then we wouldn't have to create separate contacts for both spouses. When creating an opportunity, you would just add the…

    3 votes

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  17. In a team command I would like to be able to bulk add collaborators like i can bulk assign. Essentially they select all the clients to do the bulk action and then select add collaborator and then it pulls up the list of agents to make a collaborator.

    11 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  18. When contacts unsubscribe, it would be great if the system auto-tagged them as unsubscribed-text or unsubscribed-email so they can be filtered and considered for archive or if we want to keep them as a contact. This would allow us to remove contacts who don't want to be contacted more easily.

    11 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  19. It would be very helpful to improve our overall Contact Health Score if we could focus on those that are in the red (0-49%). I have been unable to figure out how to sort or filter or in any way get the list of only the red contacts in order to focus on improving the data for these.

    4 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  20. It would be great when you add a spouse to a contact for their home address to copy over to the spouse and the tags as it is double the work currently the way it is set up. Thank you!

    14 votes

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    under review  ·  11 comments  ·  Contacts  ·  Admin →
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