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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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684 results found

  1. Would love to see Manychat be a supported App that connects to Command!

    1 vote

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    under review  ·  0 comments  ·  Marketplace  ·  Admin →
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  2. When I have more than 1 task, and I am able to complete one current or past due task, I ought to be able to multi select other past due tasks and either mark them complete or archive them.

    3 votes

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    under review  ·  1 comment  ·  Tasks  ·  Admin →
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  3. The ability to filter contacts and build smart views within contacts - is a game changer, but not able to use the same filtering to run a campaign is frustrating. Campaigns has significantly better reporting (than smart plans). Why not allow the contact list to be pulled from the already created smart views list in the contact applet for campaigns? I send a single email smart plan to use the smart view list - vs using campaigns, when I could benefit from the reporting in campaigns. The filtering allows to really define your data base, and appropriately send the right…

    5 votes

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    under review  ·  2 comments  ·  Campaigns  ·  Admin →
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  4. Please ask the agent this question instead of us. This would be helpful so we can get the data in our market center on what is canceling and why. We do not always have the time to call and ask our agents even though we would love to.

    This would also hopefully help stop them from terminating a transaction they are trying to change information on if they input something wrong.

    52 votes

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  5. I’m the Compliance Manager for our Market Center, and I’ve noticed that roughly 20% of the opportunities submitted for compliance review are missing a property address. This creates delays and additional follow-up during the review process.

    I would like to submit a feature request to make the Address field required within Opportunities before a compliance submission can be completed. Requiring this field would help ensure more complete records at submission and improve overall processing efficiency.

    2 votes

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  6. If a contact calls me with a question from an email I sent via smartplan, it would be really helpful to be able to open and see that email from their timeline.

    For example, I send out monthly neighborhood nurture emails via a smartplan, and a contact called about a specific house in the email. I couldn't see what they were talking about because I can't open that email.

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  7. Twilio sends a default message to contacts who receive a text message for the first time using the team account. This message is sent only once. The agent would like this message to be disabled as it confuses her contacts.

    3 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  8. Add search by zip code

    Allow limited parametric data search i.e. price range, property type, # of bedrooms

    Increase the font size of the current data

    Reduce the size of the arrow, create a Buyer and Seller arrows, use green and red to indicate if it is a buyers or sellers market

    Add an option to overwrite the intro header with a personal message, additional pertinent data and hyperlinks

    Add additional analytics like:
    Current mortgage rates and trends
    Real Estate Market projections
    Rental Market Trends

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  9. 2 votes

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  10. Regarding Task Lists under Opportunities (both Buy and sell)

    In Opportunities (Seller or Buyer) when you're making Checklists, there's the ability to make tasks assignable.

    Presently the options are self, "unassigned", or specific "team members" (you must pick an individual).

    I'd like to see this be dynamic: For example, as the Rainmaker, if my Buyer's Agent makes an opportunity for a Buyer, I want all the tasks they're responsible for assigned to them. The field in the task list wouldn't be assigned to an individual, but rather their role ("creator" of the opportunity), while some tasks would be static and…

    6 votes

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  11. Hi Command Support Team,

    We’re reaching out with a question regarding a Smart Plan we recently created for our database.

    The Smart Plan is a 12-month email series designed to send a monthly home maintenance checklist, with one email scheduled per month. We’d like to know if there is a way for contacts to enter the Smart Plan based on the current month they’re added.

    For example, if a contact is added in February, is it possible for them to skip the January email and automatically begin with the February message (the second step of the plan), rather than starting…

    3 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  12. It seems like there is only a max option to delete 50 tasks at a time. It would be great to have the capability to delete all of your tasks at once in the backend settings since some people have 1,000+ tasks and doing 50 at a time would take some time deleting that many tasks.

    8 votes

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    under review  ·  2 comments  ·  Tasks  ·  Admin →
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  13. Can you put in place the ability to look up an agent in your Network by the city and state? I think that feature would be helpful. Please let me know if it can be implemented.

    1 vote

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    under review  ·  0 comments  ·  Referrals  ·  Admin →
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  14. We need to be able to save and organize designs into folders.

    With so many different items (flyers, post cards, door hangars, social media, email, etc), and with multiple Smart Plans in use, I have to search through dozens of pages of designs to find the one I am looking for.

    It is a waste of time and extremely frustrating because it is sometimes easy to miss the design you are looking for when looking through over 100 designs.

    1 vote

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  15. Almost every other CRM system out there has a way to incorporate ringless voicemails into their version of a Smart Plan. It is either...
    1) built into the CRM directly
    2) a direct integration with a service like Sly Broadcast
    3) an indirect integration through a service like Zapier

    I looked into option 3, but Command's integration with Zapier does not include the ability to send a trigger to Zapier.

    How is it that agents with the largest brokerage brand in North America do not have access to this basic CRM functionality?!?!?

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  16. This is regarding the ability to bulk add one-off compliance documents instead of just one document at a time.

    2 votes

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  17. I would like to see a Remine Docs integration that serves the same functions as the DocuSign Rooms integration. Our primary MLS includes Remine in our subscription, and it has been more reliable than DocuSign. It also loads in property details and opposing agent/seller information on each of the forms which saves loads of time.

    Linking an opportunity to a Remine Docs transaction would be sensational.

    2 votes

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  18. Agent will like to add Sold Listings too Save Searches

    3 votes

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    under review  ·  1 comment  ·  Listings  ·  Admin →
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  19. Context:

    Market Reality: Unlike the US market, which relies heavily on Email and SMS, the Brazilian real estate market operates almost exclusively via WhatsApp (99% adoption rate).

    Current Workflow: Agents currently face operational friction, as they must leave the Command platform and manually save phone numbers to initiate contact. This delay negatively impacts lead response time.

    Business Opportunity:

    Efficiency: Implement a "Click-to-Chat" feature directly within Command, allowing immediate interaction without manual contact saving.

    Standardization: Integrate KW proven scripts (MREA models) as pre-set message templates. This assists new agents in maintaining professional communication standards.

    Result: This integration will reduce the barrier…

    2 votes

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    under review  ·  1 comment  ·  Command App  ·  Admin →
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  20. Add the ability to locate KW Agents on the referral map based on their business center location.

    12 votes

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    under review  ·  3 comments  ·  Referrals  ·  Admin →
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