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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

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783 results found

  1. 3 votes

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  2. Add option of "Complete and set new task" with the "complete task" option. If you have a smart plan just click complete but if you want to set a custom task it would be GREAT if there was a button next to "complete task" that said "Complete and create new"- so much easier than going back in and creating new tasks each time.

    1 vote

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  3. When you customize columns in Contacts, it would be great to add the Neighborhood option to be able to see that on a larger scale. You can create a SmartView showing who has a neighborhood, but you have to click into each name to see which neighborhood they have.

    1 vote

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  4. Essentially duplicate the existing direct mail campaign process, but partner with a third party company (like scribe) that would print and mail out handwritten letter using their 3d printing technology. So I could upload into Command a copy of a handwritten letter and select who I want it to be sent to, both in and outside of my database, just like how real mailers is currently set up. Then scribe would simply print the message on the selected cards, and mail them to who we have selected. This would be an incredible tool for all database touches and farming.

    5 votes

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    under review  ·  1 comment  ·  Campaigns  ·  Admin →
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  5. Have a field for: Referral? "yes" or "no"

    If yes, another field opens up to have the Referring agent's contact information entered so it links to the client, and another field for either $ or %. If there's no referral fee involved, someone can just put 0 (zero). Once an opportunity is created, that information would populate, and the agent could click a toggle to push it to the DA.

    This would help keep track of referrals easier so they wouldn't have a chance to get overlooked and missed. This would also be a great way to track where referrals…

    11 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  6. clients and leads need to be able to set up searches and neighborhood updates specifically for the communities within the current La Quinta Beat 45 area. For example my farm is PGA West but I cannot set a search for my farm/neighborhood because it pulls in all of the other communities within this La Quinta Beat 45 area--- which I have never heard it called anywhere but on this KW site. People search for speciic country clubs here, not as much general areas or cities.

    2 votes

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  7. If we could connect our MLS listings to the command opportunity hub it would save the listing agent time and give the office a better understanding of what the agent has listed

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  8. Allow agents to archive or delete legacy tags

    13 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  9. Auto-generate with AI. Create workflows in the pipeline that auto generate everything from listing presentation, CMA & marketing strategy in each stage of a client's lifeline. In scheduling would be able to click a button to generate a listing presentation (editable), once scheduled it would send an appointment reminder to the client morning of appointment, along with all necessary listing presentation docs like CMA, listing presentation accessories pulled from the details and contact page. Would be really cool if in the app we could just ask KWIQ prompts to generate these and email them directly to us or client.

    3 votes

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  10. Would love in the marketing tab to pull all designs and templates created. Listing presentations autofilling from details page but also editable in templates. This would speed up listing presentation prep and in general all design prep for all designs going forward.

    3 votes

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  11. Allow agents to view and download their full commission and royalty report from the widget that displays the totals.

    11 votes

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  12. 2 votes

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  13. As this "platform" is allegedly built on the Google platform, lose the Beta program "Unique Recovery Email" and have agent use the Google Authenticator application. Start thinking BIG - stop with the band-aid fixes that require new methods every few months.

    1 vote

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    under review  ·  0 comments  ·  Settings  ·  Admin →
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  14. We’d like to suggest enhancing the Contact Profile page in KW Command by integrating real-time property data and a Google Street View preview based on the address saved in the contact's profile.

    Proposed Features:
    Live Property Snapshot: Pull basic property details (beds, baths, square footage, lot size, last sold date, estimated value, etc.) from a trusted public data source based on the address in the contact’s profile.

    Street View Integration: Embed a Google Street View image of the contact’s address directly in their profile for quick visual context.

    Why This Matters:
    When we're calling or engaging with contacts directly from…

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

    Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

    Proposed Solution:
    Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary”…

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  16. Recently, I submitted a support ticket on this issue where contacts in my team account are directly texting me a question to my twilio number (because I had them save it as a direct form of contact), and it is creating a new contact in my personal command with the phone # as the name. Then, I have to go search the phone # in my team account to see who it is. I have to copy/paste the text I received from them into a timeline note, and then text them back from the team account to keep it in…

    12 votes

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  17. 2 votes

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  18. After completing a search for contacts, opening and moving through them, add a number above the next arrows for where you are in the list. EX 3 of 247 so you know how far you are into the list.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  19. List Tags in alphabetical order to make it easier to see if a tag is present.

    1 vote

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  20. 4 votes

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