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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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829 results found

  1. 2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  2. Tasks notifications on the app are a hit or a miss. They sometimes do not appear until 1-2 days after the task was created. Like other CRM's, it would be great if an email can be sent each time a task was created or at least once a day. Our team cannot currently depend on getting tasks and this is crucial to our internal team communications and customer service.

    2 votes

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    under review  ·  1 comment  ·  Tasks  ·  Admin →
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  3. Easy button would collect data that is already in Command/the KWLS to save time on back and forth between Agents and Support. Ex. If their listing has been Active on the MLS for less than 24 hours, messaging indicates to allow up to 24 hours for changes to sync with KWLS. If the listing has been Active on the MLS for 24+ hours and there are still no photos detected, Listing applet has an easy button next to the listing to submit a ZD ticket to Support with MLS/listing details/List Agent details to kicks tart investigating the missing photos. Ex.…

    9 votes

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    in the backlog  ·  4 comments  ·  Listings  ·  Admin →
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  4. The only place to review replies/calls from Twilio is under notifications. It would be helpful to have an inbox for all Twilio text messages/calls.

    11 votes

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  5. 2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. Google drive is great, but in our company's endeavor to make Command our one-stop-shop for all things relevant to our business, the ability to very easily point towards an applet or homescreen card that acts as a database for important documents or information will make coordination and ease of access much better for Market Centers.

    1 vote

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    under review  ·  0 comments  ·  Homescreen  ·  Admin →
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  7. 2 votes

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  8. Tenant need to have a consult like the Buyer. Tenants can be represented and we need to have that paperwork done and recorded before a going under contract with a lease.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  9. We would like contingency due dates to populate as task reminders, that way associates can be easily reminded of them and not forget!

    2 votes

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  10. , while we do have support for multiple emails/phones in contacts within Command, API Nation says they be able to sync to the primary fields for emails and phone numbers.

    KW Command currently allows for syncing information to the Primary Email and Primary Phone fields only.

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  11. Easier and more efficient tech troubleshooting with remote log in access like Reppert factor. Tech Support feels antiquated to constantly screenshot issues - would be nice to actually have a phone conversation as well as the chat doesn't always translate well when it's technical.

    1 vote

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    under review  ·  0 comments  ·  Settings  ·  Admin →
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  12. Agent would like to add the same primary phone number/email to a contact in the additional field on the contact card and not get the error 'That phone number/email address already belongs to this contact.'. He'd like to have the same number or email address on the primary field as well as on the additional field

    6 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  13. it would be nice to customize the task chart
    ie remove " assigned to"

    12 votes

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    in the backlog  ·  6 comments  ·  Tasks  ·  Admin →
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  14. Idea: Assignees of Contacts get a Command notification whenever a new note or activity has been added to the contact their assigned to. While beneficial for solo agents, this would also be extremely beneficial for teams and ensure that all assignees of contacts are easily notified when something new happens with a contact their assigned to.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. In the tasks page, allow the name column to be sorted. That way, I can see if a contact has more than one task.

    3 votes

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  16. Check in Command the top 3 places people are moving to when they leave Los Angeles

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  17. Team owned contacts can not be changed quickly to a new owner instead it's a 1 by 1. This is most commonly seen when contacts are uploaded incorrectly

    10 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  18. Ability to enter an MLS number for a new listing into a search feature that will locate anyone in your database that meets that criteria (has searched for similar properties on your website, etc.)

    28 votes

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    under review  ·  8 comments  ·  Listings  ·  Admin →
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  19. I wish we could filter by First or Last Name: starts with, ends with, is empty. As of now the only way to accomplish something close to this is by sorting by first or last name. We are starting DTD2 with our group where we need last name letters, and our workaround for now is tagging each person with the letter of their last name to then build filters and SmartViews around those tags. This is quite the chore in a database of 17K+ contacts. And then finding those without a last name tag requires building an advanced filter SmartView…

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. Add secondary email address in a recipient email list for email campaigns.

    6 votes

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    under review  ·  1 comment  ·  Campaigns  ·  Admin →
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