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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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684 results found

  1. When I generate a landing page for a FREE Playbook. I then have to manually enter to send to them. It would be easier if I could put the tag in Command for the specific landing page. When the landing page is used it would trigger the smartplan.

    29 votes

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    under review  ·  9 comments  ·  Websites  ·  Admin →
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  2. The monthly nurture email has odd-looking code at the beginning of the subject line.

    "DBA Logo" height="50" style=max: 150px"/>"

    With all the phishing scams out there this code does not present well for our agents.

    Example here - https://komododecks.com/recordings/JICfk75rFXF5v49OqboB

    7 votes

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    0 comments  ·  SmartPlans  ·  Admin →
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  3. When you customize columns in Contacts, it would be great to add the Neighborhood option to be able to see that on a larger scale. You can create a SmartView showing who has a neighborhood, but you have to click into each name to see which neighborhood they have.

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  4. When I schedule an event from command in google calendar it would be very helpful if that event would show in timeline or tasks rather than having to create a second record to show the meeting.

    31 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  5. I would appreciate it if you could restore my compliance page.

    I'm having difficulty working effectively since I'm unable to copy and paste from this page. Please undo the changes so that the text can be highlighted.

    2 votes

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  6. 8 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  7. Create a Lead Parsing Email which is a unique entity separate from our normal command email like the separate emails that third party lead generation softwares provide. This would allow us to plug in our parsing email which would directly connect our lead generation from Zillow, Google ads, Homes.com, etc, and put it into our contacts in command instead of us doing it manually every time.

    9 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  8. improve the Command App for phones to bring all the new lead info to the email with the ability to call, text,or reply to potential leads from the notification, without logging into command

    3 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  9. 4 votes

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    1 comment  ·  Websites  ·  Admin →
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  10. When doing a video in an email is there a way to track how many people open and how long they watch?

    2 votes

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    0 comments  ·  Websites  ·  Admin →
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  11. Integrated Dialing System for KW Command

    I want to suggest the development of an integrated dialing system within KW Command, designed to streamline call workflows, enhance lead follow-up, and improve overall agent productivity. Here’s how it could function:

    Key Features:
    Integrated Dialer with List Management
    - Dial contacts directly within Command using a built-in system.
    - Create and call through lists based on tags, lead sources, or advanced filters (e.g., “Past Clients,” “Sphere of Influence,” or “Haven’t Been Called in 30 Days”).

    Post-Call Organization & Activity Logging
    - After each call attempt, prompt the user to log notes and select…

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  12. 2 votes

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  13. Please add "Assignee" as a column in the Export file. Within the export file, team managers need to know which team member is assigned to a specific contact. Currently, you have to first filter by assignee and then export, which means separate exports for each team member. It'd be more efficient to export all contacts, clean up the file and then sort by an Assignee column. So many other fields are included in Export, why not Assignee?

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  14. When using custom Smartplans like birthday greetings, there’s currently no way to receive a copy of the exact email sent to contacts. While creating a test contact provides a preview, it doesn’t show the personalized details (e.g., the recipient’s name or merge tag content).

    Request:
    Please add an option to automatically send a copy of each Smartplan email to the user or a designated email address.

    Desired Outcome:
    This feature would allow users to:

    Verify that personalized details are accurate.
    Keep a record of sent communications for reference.

    3 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  15. When responding to a text message using Twilio, it would be helpful to be able to see the previous messages in the thread, similar to how you respond to a traditionally text message thread on your smart phone.

    Currently the window to compose a Twilio message doesn't show any of the previous text messages in the conversation. Adding the ability to view previous messages in the compose window would be helpful.

    9 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  16. This might be more comprehensive and harder than I may be making it seem, and I also feel this would be a HUGE value add to Agents/Admin and MCAs/TLs. It would be nice if we could build a Smart Plan that included multiple different Campaign Features. Building a Month Long Campaign for an event or Reverse BOLD 100. Features would include scheduling by Date, Utilizing Text & Email (Already does this in a smart plan) AND adding the ability to have Social Posts scheduled to go out based on the linked accounts in our Marketing Profile. And in an alternate…

    2 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  17. 3 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  18. 2 votes

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    0 comments  ·  Marketplace  ·  Admin →
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  19. Add the option so that once an Opportunity is changed to a different stage, it would automatically send a specific email out to that client. For example: An Opportunity changes from a stage called "Showings" to a stage called "Under Contract" - An email would automatically be sent out with details for the clients next steps.

    4 votes

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  20. Cannot copy to paste phone numbers as you can names and emails.

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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