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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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829 results found

  1. Let us sort or find contacts that have unsubscribed or had undelivered text messages through Twilio.

    9 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  2. other CRMs have this for mailing labels, or other mailing label softwares do and not being able to set a certain person to be addressed first seems unprofessional

    9 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  3. Whenever a contract has been closed, the Opportunity Phase is changed to CLOSED. It would be very helpful, especially for tracking purposes, to have a WITHDRAWN Phase if the seller decides to withdraw the listing from the MLS or a TERMINATED Phase if the buyer or seller terminates the contract. Otherwise, these all go into the Archive file and it doesn't really explain why it is being archived and cannot be used to filter out your withdrawn and terminated Opportunities.

    1 vote

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  4. In Command, when adding an LLC or a Business, the contact card will re-arrange the name of the business. Can we have an option to put in a person or a business and if it's a business, have it NOT change around the name?

    Thank you!

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  5. Provide the ability to change the order in which Contact custom fields are displayed.

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. Agents would like the ability to send mailed birthday cards automatically

    7 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  7. Ability to draw on a map the area they would like to target via direct mail campaigns

    6 votes

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    1 comment  ·  Campaigns  ·  Admin →
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  8. I would like to choose a radius smaller than 15 miles for the paid ads so I can better target smaller neighborhoods

    6 votes

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    1 comment  ·  Campaigns  ·  Admin →
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  9. 7 votes

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    under review  ·  2 comments  ·  Websites  ·  Admin →
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  10. In Documents, there is a feature that I would like to see in Command where the documents you upload are searchable. Frequently, we receive very wordy documents and emails and need to find them within files that have hundred of pages. Sometimes we have obscure documents or contracts that we don't remember the name of and we want to find it in the file. If we could search the documents that we upload, this would be very helpful. SkySlope has this feature and I really miss it now that I have moved to Command.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  11. Ability to assign tasks to a client that shows up in the daily (or weekly) updates. For example - Seller to schedule terminate utilities. Or, Seller to provide contract to their mortgage officer. etc

    2 votes

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  12. A pop up box comes up every time you check off a task in an opportunity. This box gets in the way of reading & checking off the other tasks, so you have to scroll to see the next task you want to check off. Eliminate the pop up box so that we can quickly check off the tasks that have been completed. The pop up box is not necessary. We don't need a pop up box to tell us we just completed checking off a task.

    3 votes

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  13. Create a SP step that either adds or removes a tag once the step has processed

    8 votes

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    in the backlog  ·  1 comment  ·  SmartPlans  ·  Admin →
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  14. I would like to add things like:

    • written note
    • comment on social media post
    • liked social media post
    • email
    • conversation

    And any others that come up that are relevant to how we interact.

    9 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  15. I received the homeowner's permission to run an Add Campaign for 80 Foxcroft Dr. Camp Hill, PA 17011 but it does not display when searching. I found out through our online chat that in order to use Campaigns it must be my listing and in Command. Would it be possible to add other agents listings in order to located interested buyers?

    1 vote

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  16. I use smart plans to create tasks for lead generation AND I use opportunity tasks. Currently, that all goes to the same list (which is great). I would like an extra tab at the top to select only the opportunity tasks out of the general tasks. Obviously, these are more time sensitive than the lead gen tasks created generally so I would like to be able to check them quickly from that list rather than go into each opportunity individually.

    2 votes

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    0 comments  ·  Tasks  ·  Admin →
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  17. 13 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  18. Agent wants to be able to see the last time a design was edited, command already includes the date but agent wants to see the exact time as well when it was last edited

    3 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  19. After an open house, I would like to be able to assign neighborhood(s) to all visitors who attended the open house. Would need the ability to "look up on a map", not just type in the neighborhood since Nextdoor com does not always have the proper info.

    21 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  20. Most of the designs are social. It would be nice if you could convert them to email or other categories rather than having to redo the design. This would make our job a lot easier as some of these can be universal anyway.

    1 vote

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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