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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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684 results found

  1. , while we do have support for multiple emails/phones in contacts within Command, API Nation says they be able to sync to the primary fields for emails and phone numbers.

    KW Command currently allows for syncing information to the Primary Email and Primary Phone fields only.

    5 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  2. Easier and more efficient tech troubleshooting with remote log in access like Reppert factor. Tech Support feels antiquated to constantly screenshot issues - would be nice to actually have a phone conversation as well as the chat doesn't always translate well when it's technical.

    2 votes

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    under review  ·  0 comments  ·  Settings  ·  Admin →
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  3. 5 votes

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    under review  ·  1 comment  ·  Referrals  ·  Admin →
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  4. Idea: Assignees of Contacts get a Command notification whenever a new note or activity has been added to the contact their assigned to. While beneficial for solo agents, this would also be extremely beneficial for teams and ensure that all assignees of contacts are easily notified when something new happens with a contact their assigned to.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  5. It would be great if our agents could incorporate .gif files into their email designs easily via the image. We have agents in our market that like the animation gif that their brokerage offers.

    The added movement makes the piece seem more engaging rather than static, especially for video previews.

    10 votes

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    under review  ·  4 comments  ·  Designs  ·  Admin →
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  6. 4 votes

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  7. Essentially duplicate the existing direct mail campaign process, but partner with a third party company (like scribe) that would print and mail out handwritten letter using their 3d printing technology. So I could upload into Command a copy of a handwritten letter and select who I want it to be sent to, both in and outside of my database, just like how real mailers is currently set up. Then scribe would simply print the message on the selected cards, and mail them to who we have selected. This would be an incredible tool for all database touches and farming.

    6 votes

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    1 comment  ·  Campaigns  ·  Admin →
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  8. Can we get the Opportunity Name (shadow) in Command to say "Property Address" NOT the Contact Name. The Contact name is ALREADY in there. It makes it impossible to find the Opportunity in Command when it's put in with a Customer/Contact name.

    3 votes

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  9. I do pop-bys for my clients and with the growing date base, if we could just check mark the names and ask the command to map the addresses to utilize less drive time, it will save us a lot of time. Google map can only do 25 addressed max, there are other apps that will do 50 addresses but we have to share the contacts with them. We need command to do this or us so we do not upload our contacts in a third party app. Please help.

    11 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  10. Use legal name field for contact for dotloop integration and docusign instead of the general name field. The general contact name field at this time has to be the clients "legal name" in order for it to carry over as the signatory name but is too formal in most cases when using smart plans or campaigns.

    John Doe - Contact name (becomes signatory name for documents)
    Jonathan Doe - Legal name (does nothing) - so Jonathan Doe needs to be the contact name - but then sounds too formal in smart plans and campaigns etc

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  11. 4 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  12. Notes left for MCAs and compliance to or from agents - place a little "Mark as Unread" - because sometimes I am communicating with an agent as an MCA and check a message sent, and find out it was meant for our compliance person. They miss it because it's no longer indicating there's a message for them.

    4 votes

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  13. The ability to have an email sent to myself (command user) with all tasks & birthdays etc due that day as a reminder. (Most crms have this feature)

    5 votes

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    under review  ·  2 comments  ·  Tasks  ·  Admin →
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  14. 3 votes

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    0 comments  ·  Contacts  ·  Admin →
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  15. Link MLS to Command Contacts so when a property is listed on MLS that matches the Contact in Command, it is shown as an Active, Coming Soon, Expired, Cancelled, or Withdrawn listing. The KW agent should be able to add a widget on to the Home screen so we can see at a glance the listings that have been recently changed that are matching addresses in our contacts. We should be able to remove the listing if we see that the listing is not actually the same as the address on the contact. We should be able to filter and…

    3 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  16. Currently when attempting to create a custom or landing page the items below are features that aren't offered or available.

    • Linkable Photos.
    • Customizable sizing and placement for video/photos.
    • Text with customizable sizing.
    • Customizable Fonts.
    16 votes

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    3 comments  ·  Websites  ·  Admin →
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  17. Managing large email lists is challenging when trying to exclude certain groups. It would be helpful to have the ability to deselect specific groups of contacts without unchecking every individual contact, streamlining list management.

    4 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  18. For customization in emailed designs, the property address TOWN would be a real useful field as a merge item. I assume it would be |ContactCity| or something to that point.

    Should be easy to add to the pick list, as well.

    It would facilitate emails like "Hello |ContactFirstName|, here's the latest real estate newsletter for |ContactCity| :"

    2 votes

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    0 comments  ·  Designs  ·  Admin →
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  19. I would like to suggest adding the ability to set minute and hour delays between steps in SmartPlans. This feature would greatly enhance my marketing outreach by allowing me to send a series of texts with specific delays between each. For example, I could send an initial text upon adding a lead to a SmartPlan, then delay 5 minutes to send a second text, and delay another 3 minutes to send a third text, and so on. Additionally, it would be beneficial to combine these minute/hour delays with the existing time-of-day settings; a good example: enabling a sequence of texts…

    11 votes

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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  20. The ability to add more than one document per item in the compliance checklist. The current workaround at the moment is to create a duplicate checklist or have the MCA create multiple items for the same document.

    14 votes

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