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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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782 results found

  1. update command for when youre choosing neighborhoods to add your client so that instead of manually clicking each neighborhood to have a range for us to make a shape over the map.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  2. I’m receiving automated texts through my twilio account. These texts are many characters to include emojis. There are consuming my credits. How do I block that number from using all my credits.

    3 votes

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  3. For how important this tab is, it should not be very deep in settings under four different drop-downs. It should be just under the persons name next to settings on the command main portal..

    5 votes

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    in the backlog  ·  2 comments  ·  Settings  ·  Admin →
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  4. There is a 90MB file size limit for video in a Facebook ad in the new paid ads experience. This eliminates most videos without dropping the resolution and bitrate. If you run an ad directly through Facebook there is a 4GB limit. That's 16 times more video if you run it directly through Facebook.

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  5. Is there a way if I use a quick post, it is put under a title or section letting me know that I have used it since my options have been updated (or maybe even a toggle indicator for 'used'). I forget which ones I have used and I don't want to be seen as repetitive.

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  6. when you open an email design and hit back, it takes you back to the designs screen where you have to hit create and then choose email again. Can we please just have it go back to the email templates page?

    2 votes

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    in the backlog  ·  0 comments  ·  Designs  ·  Admin →
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  7. Let us change the assignee for a contact on the command app

    2 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  8. Waiting to send texts to the database in real time is inefficient for people that plan ahead. Being able to schedule a text to send at 9AM while you are working at 6AM would be an amazing tool for those that practice real estate at odd hours. It would allow an agent to plan out their lead gen for the next day and "automate" it a bit.

    4 votes

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  9. Receive notification when an agent picks leadership or staff members as a sponsor so a conversation can happen before that is accepted to keep the culture of profit share, so it can be corrected and changed if needed before it becomes non-changeable.

    3 votes

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  10. Hi! I am not sure if this can be done, would you consider having a quick link <Create Campaign> shortcut button on Listings Dashboard (https://console.command.kw.com/command/listings)?

    As we review our listings on the Listings Dashboard, we would find listing that we like to run ads on. They can click on this button and land on the Campaign page (https://campaigns.kw.com/#/dashboard) immediately to run the ads, populated with the listing details.

    Currently the process is to click on Campaigns > Select Ad Type > Select Listing > Run ad

    With the quick link button it can be click on…

    3 votes

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    0 comments  ·  Listings  ·  Admin →
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  11. Currently for the default Command import template not all the fields on a contact card appear as options on the import template. Fields that contacts can have such as Title/Company do not appear on the template as a data column. Also, the there is an issue with zip codes that begin with 0, which takes an extra step to format in order for the zipcode to input properly.

    Request is for the template fields to match all the current contact field options available in a contact card.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  12. Ever since Mailchimp stopped being used we still cannot add bulk contacts to command email lists.

    This is a basic function and would stop us from having to rebuild email lists every time we want to send an email to the database or list we have already built every time we get new contacts to add.

    8 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  13. Currently, I have set our Team's yearly production goal under our rainmaker's account while logged under the team account. Initially I thought this was setting the goal for the whole team under the team account. I had an individual agent on the team add in their annual goal in their Command account on the team side. Since doing so, when looking at goals for "All Team Members" it now has the combination of the Team/Rainmaker Goal, plus the individual agent. Ex: 65 Transactions (Team) + 16 (Individual) = 81 Transactions (All Team Members, not correct)

    There should be a way…

    7 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  14. Currently the KW Neighborhood Nurture Emails get sent early in the morning, usually around 2am. Please update the SmartPlan to allow time of day that is preferred.

    3 votes

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  15. This is essential functionality for team leaders who have both residential and commercial teams. The reality is many commercial clients look down on agents who brand with the residential team. Because Command does not yet have the functionality to have two (2) Command sign-ins for the same team leader, it forces differently branded teams to use the same instance of Command. This makes tracking opportunities, data and information separately in Command for the business more challenging. Please create an ability to have two separately branded Command sign-ins for the same team leader. This would be a tremendous help for the…

    3 votes

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  16. The only way to determine what associate training is needed in the sales process is to examine conversion rates from contact to appt to contract to close. These fields already exist in Command. Why doesn’t command calculate these crucial ratios automatically from agent supplied dates? Or similar? The framework is already here and it is quite silly that Command wouldn’t automatically calculate these ratios which have THE MOST DIRECT IMPACT ON AGENT INCOME than any other metric. Please add this function because right now I believe the vast majority of KW Agents don’t even know what a conversion ratio is…and…

    3 votes

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    in the backlog  ·  0 comments  ·  Reports  ·  Admin →
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  17. We cannot edit or delete system tags, which results in duplicate tags being created/used. Please give us the option to edit or remove system tags.

    29 votes

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    in the backlog  ·  10 comments  ·  Contacts  ·  Admin →
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  18. To enhance user experience and operational efficiency, I propose the addition of a printer-friendly report feature in Command CRM. This feature would enable users to easily generate clean, clear reports for Activities, Goals, etc., without resorting to multiple screenshots or dealing with cluttered screen prints. This addition will significantly aid in data review and strategic planning, especially in team settings.

    • Benefits:

    ** Streamlines report generation process.
    ** Provides organized and accessible data for meetings and planning.
    ** Improves overall user experience and productivity.

    Your consideration of this feature would greatly benefit many real estate professionals who rely on tangible, clear…

    8 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  19. I would really like to be able to export an email campaign's results to an excel spreadsheet. For example, I have 26 emails that didn't send. It shows the reason why but I would like to be able to export this list to use to update those that may have incorrect emails. Or export the list of those that didn't open it so that I can send it to the agent in a spreadsheet so they can connect with the clients.

    5 votes

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    under review  ·  4 comments  ·  Reports  ·  Admin →
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  20. Within Opportunities, could there be multiple checklist templates setup to choose from when populating the checklist for a given phase of the opportunity. For example, a new construction buyer opportunity may have a longer-timeline to it and a few different but standard steps (like a blue-tape walkthrough, or activating appliance warranties after the home is purchased). I know I would like this functionality, maybe others would as well.

    5 votes

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