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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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832 results found

  1. We should have the option for consumers to see what type of properties we have sold.

    20 votes

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    4 comments  ·  Websites  ·  Admin →
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  2. Can we update the way we scour through the email lists? Having to load 100 at a time, then have to wait for next 100 and have to return to the top each and every time to do anything is a waste of time.

    11 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  3. 2 votes

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  4. 4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  5. We need the ability to link multiple contacts living in a single household with the same address.

    There should be system logic to identify and suggest household members based upon a common address in command. There should also be the ability to manually link household contacts if we do not yet have their address.

    This would be different from the relationships feature since related contacts may or may not all live together.

    7 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  6. allow auto play videos in email designer. do not limit emails to url or kw designs only. please and thank you.

    4 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  7. When you add a "New Activity" to a contact, and the interaction is a "call", there is no way to add "attempted call".

    In the SMARTPlan version, you're able to drop it down further to be "no answer, left voicemail, etc." but you can't when you add a manual activity.

    Could you allow for a drop down menu so we can actually keep track of how many people we actually connect with?

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  8. Please enable the mass edit to apply to all selected contacts rather than the current limitation of only those on the same page.

    I'm enhancing my contacts with tags. I have found that the system only allows me to mass edit contacts that exist on the same page in Command even though I have checked multiple contact profiles (that are presented on other pages of contacts).

    IE I want to add 'family friend' to contacts that appear on pages 1, 5, 22, and 27, but the system only applies the family friend tag to the two contacts appearing on page…

    12 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  9. It would be great if our agents could incorporate .gif files into their email designs easily via the image. We have agents in our market that like the animation gif that their brokerage offers.

    The added movement makes the piece seem more engaging rather than static, especially for video previews.

    8 votes

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    under review  ·  3 comments  ·  Designs  ·  Admin →
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  10. adding some additional search parameters to what we currently have...maybe not all of the ones available in mls but at least the 20 most used would be a great start. I'm currently having to set up reccurring searches through mls for more than half of my contacts instead of command due to lack of filter options.

    2 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  11. Please either allow agents to manually update neighborhood boundaries for their individual websites or create a better system for neighborhoods. I have a PDF with corrections for Towne Lake in Woodstock, GA that I cannot post here and Support said this is the only spot for me to submit neighborhood updates. My ticket # is 1059886 if you would like to follow up with the corrections.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  12. On email designs, once an agent adds a video URL with a thumbnail, agent wants to have a play icon show for the client on the final email for them to know if they click on the image it will redirect them to a video

    8 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  13. Currently, there is no official API access or endpoint for retrieving contacts in KW Command, making it difficult to integrate with third-party automation tools like Zapier. Users must rely on workarounds using Google Sheets and Webhooks, which are inefficient and prone to errors.

    Adding an official API endpoint for retrieving contacts would allow users to:

    Search for existing contacts before creating duplicates.
    Automate lead management workflows using Zapier and other integrations.
    Improve data accuracy and reduce manual data entry.
    This feature would enhance KW Command’s integration capabilities, aligning with users’ needs for more flexible and efficient CRM management.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  14. Add the ability to submit daily activity through the app, not just desktop version.

    3 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  15. Allow agents to view and download their full commission and royalty report from the widget that displays the totals.

    10 votes

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  16. 2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  17. There is no scroll bar in that menu so it looks like a static chart. They should put a scroll bar so people know they can scroll for the rest.

    2 votes

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  18. 3 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  19. 5 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  20. Applicable for both Agent and MC Command home screens. Drop down menu would appear for additional tabs that exist in that option by hovering over the icons on the left side that navigate Home, Smartplans, Transaction or on the MC side Recruits, Transacts etc. This would allow you to click into the the desired tab reducing the amount of clicks and reducing the time needed for the page to load that has the tabs on it. The example I personally use this for is on the MC side for recruits. I have to click into recruits then also click into…

    6 votes

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    under review  ·  0 comments  ·  Homescreen  ·  Admin →
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