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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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833 results found

  1. Some contacts have more than 3 relationships, agent wants Command to let her add more than 3 relationships in a contact

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  2. Agents are unable to efficiently review and edit multiple contacts while navigating through the Database. The current single-window approach disrupts workflow and causes loss of context when switching between contacts.

    To address this, we propose returning the Contact Name as a link feature Command previously had. Agents could open multiple contacts in separate tabs within the database view, by right-clicking on the contact name and selecting "Open Link in New Tab" button.

    This allows for standard desktop browser Tab management features, such as tab closing, reordering, and grouping which all would enhance user experience and productivity.

    3 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  3. 3 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  4. 2 votes

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  5. It would be great to be able to "add activity" to a group of people that have been tagged when we send something to the entire group either through a direct mailer or an email etc vs having to add that activity one at a time.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. 2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  7. If possible, Agent wants to be able to edit a campaign once it's scheduled, and not having to cancel and recreate it with the edits

    6 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  8. Having a Lost Opportunity Reflect that when in a contacts Opportunities with out having to go into the Opportunites. Example we have a buyer who was purchasing a town home that got to the stage Contingent and Phase Under Contract. How ever it did not go through. We have tagged it as Lost Oppotunities. However if we go into the contacts Opps Tab it still shows Stage Contingent and Phase under contract. It should show there it is a lost Opportunity without having to go in Opportunity.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  9. we need more and recent neighbourhoods uploaded into the "neighbourhoods" box so this information can correctly send out the Monthly Neighbourhood smart plan...

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  10. When looking at the "All Opportunities" view it would be helpful if non-compliant opportunities could be highlighted so we can quickly and easily see which files need attention.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  11. Ability to create Smartviews for task list

    6 votes

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    in the backlog  ·  4 comments  ·  Tasks  ·  Admin →
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  12. Cannot copy to paste phone numbers as you can names and emails.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  13. On the left-hand side of Command, we have great access to Contacts, SmartPlans, Referrals, etc.—but what would be incredibly helpful is the addition of a centralized Saved Search management area.

    Right now, the only way to manage a client's saved search is by going into their individual profile, and even then, we can't see which properties matched their criteria, what’s been sent, or how often. Since the emails are coming from a "no-reply" address, it’s difficult to track communication or follow up effectively.

    For agents working with multiple buyers, it’s far too easy for people to slip through the cracks.…

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  14. We need the ability to merge two contacts that both have agent site connections. If a client creates a new account on the agent site or app after they already have an existing agent site connection, it creates a duplicate contact that cannot currently be merged. We need the ability to merge these duplicate agent site connections when they occur.

    3 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  15. 13 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  16. Having an email address for each opportunity, so when I receive documents from the other side of a deal I can forward them to Command and NOT need to download documents before putting them into the Opportunity. Other platforms (SkySlope is an example) have had this feature for years.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  17. When doing a saved search for a client, there isn't an easy way to suggest properties through KW Command.

    Is there a way we can click into the specific saved search we have set up for a contract, and recommend properties to that client?

    Being able to see the properties that align with that specific search within Command would be incredibly helpful, because the only way we can do that is through our local MLS.

    1 vote

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  18. Whenever a client unsubscribes from an email, they unsubscribe from "all email communication." Is there a way we can provide a way for clients to opt out of specific communication (campaign lists, smart plans, etc.) or all communication altogether or allow the person in our database to reach out to us specifically to adjust their communication preferences before deciding to unsubscribe?

    I've had clients unsubscribe from newsletters, but would still like to get property notifications, or vice versa.

    This could help us reduce our unsubscribe rates on email campaigns, and improve client/agent satisfaction.

    1 vote

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  19. I have several contacts in my database who are looking across several towns for the same type of property in the same price point.

    Right now the only way I can do this is by setting up several searches across the different towns. What this requires me to do is copy each search exactly since I can't clone it, which is incredibly time consuming.

    Could you create a way to add multiple cities under a single saved search, so that way when a property meeting that criteria within either of those cities comes available, the client is notified?

    https://www.loom.com/share/f2e5cc57b369461ea531941d92ae8942

    1 vote

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  20. Can you please make it more obvious when an opportunity is approved for commission (the file is complete) maybe send a notification to the agent AND turn the file a different color or send off confetti......

    1 vote

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