749 results found
-
Zapier
Zapier Integration triggers! We need to send contacts and information to kw command with Zapier but can not use Zapier to trigger contacts to Mailchimp, Mailbox Power, and other systems. Why???? Automation is key, and I feel being forced to use API Nation is just wrong when Zapier is free for us. Their really needs to be triggers with Zapier to do such. I have spoken to them, and they say it’s on KW.
2 votes -
User Defined Service Areas in Referrals Profile
Current Issue:
At present, service areas in Command are determined solely by past closings (Rolling 12 months). This creates a major pain point for agents—especially top producers and independent brokerages transitioning to KW—because:It misrepresents service areas – Just because an agent has closed a one-off deal in a certain location doesn’t mean they actively serve that area.
It limits visibility in the Referral Applet – Agents who are new to KW or have past experience in other brokerages cannot showcase their true service areas until they build a closing history within KW. This is frustrating for top agents and…
13 votes -
7.B. Retainer TXR - 1501 - Residential Buyer Tenant Representation Agreement
Retainer Management (KW Command) – Internal Tracking & Controls (for 7.B. Retainer) to the TXR 1501
To ensure Paragraph 7.B is consistently administered and auditable, the Licensed Sales Associate will track the retainer inside Command by assigning the retainer requirement directly to the Buyer’s contact record at the time the TXR-1501 is executed. The contact record will include standardized custom fields (or a checklist) for: Retainer Amount Due, Due Date, Payment Status (Unpaid / Partial / Paid / Waived), Date Received, Method (check/ACH/card), Receipt/Transaction Reference, and Notes. The Associate will also attach supporting documentation (invoice, receipt, email confirmation, or ledger…
1 vote -
Duplicative Opportunities
Provide agents with the opportunity to duplicate an opportunity. Data that should be copied when an opportunity is duplicated would include your client's information, tasks, client reminders, tags, and opportunity type. When an opportunity is selected for duplication, it should still open the "Create Opportunity" popup but it should be prefilled with the ability to edit any copied information. Additionally, a note should be created that links to the previous opportunity.
I see this as being beneficial for two big reasons:
1. Working with repeat clients - If an agent works with a client again, they should be able to…1 vote -
Button to Replicate Dual Opportunity
When you need to have a dual opportunity - it should just have a button that automatically replicate the opportunity w/o having to manually make it - it is a repetition and time-consuming
19 votes -
AI Cold Call Training
One way I believe KW Command could be improved is by adding AI-powered cold call and conversation training directly into the app. I recently experienced AI calling training, and it was the best training I’ve ever had. It felt realistic, engaging, and incredibly helpful—especially as a solo agent.
This feature could allow agents to practice cold calls, follow-ups, objection handling, and consultations with an AI that responds like a real client. After each session, the system could score the call, provide feedback, and offer better dialogue options so agents can continuously improve.
Not every agent has daily access to coaching,…
1 vote -
language
I have clients and potential clients who speak multiple languages. It would be great if smartplans could change language instead of having to make a new one. It would be great if you could set a preferred language for a contact and the smartplan would change for it.
1 vote -
Kanban view for tasks
Having a kanban board view for tasks would be a great improvement. Allowing the user to expose custom fields on the task card would be helpful. The current table view doesn't show the task type or description, forcing the user to open each task to gather more details.
Furthermore, I'd like the ability to group by due date, assignee, type, and status. Status would be the most important.Nice to have: comment on the task, i.e. "Tried to call client today. They were busy but requested a CMA sometime next week."
Exposing all this context on the client activity and/or…
1 vote -
Search Contacts via Map View from Center Point (Farming)
I would like a map search function in Command, similar to what is in MLS's and home search apps. So that if I have a Listing at 123 Main St, I can draw a circle around that address, and it will show me everyone I have in my Database who is within that search area so I can contact them specifically about my Listing. Or Farming, or mailers, or any other numerous options to find my contacts by geographic areas.
79 votes -
I would like to suggest that KW transition from DocuSign to a more reliable e-sign program.
I would like to suggest that KW look for a new e-signing program. DocuSign continues to be glitchy and unreliable and that leads to a high level of liability. Consider that several forms do not work correctly (cannot fill blanks), or write onto one other form (amendment #1 will copy partial language to amendment 2),
1 vote -
Adding linkedin as a default in campaigns for social posting
Can we get LinkedIn added as a default option in our social media posts for campaigns?
5 votes -
Archived/merged/deleted contacts with relationships appear on the primary contact page
I have done lots of database cleanup after moving contacts into a team account. Some contacts with relationships that have been merged still exist on the primary contact page as a duplicate. One of the contacts links to the correct profile, and the duplicate leads to either a 404 or 403 error "this contact no longer exists."
1 vote -
kwls
It would be beneficial for the Offers & Commissions tab page to have the Select KWLS Listing merged together or eliminate these requirements when trying to submit the commission tab, opposed to the second page opening and having to go change the filter to All Listings while searching for the property. Many agents find the additional steps on the landlord/listing side frustrating, and there have been numerous occasions where it continues not work.
1 vote -
Need corrections to filter set for Duplicate contacts
This is not my idea alone. Presently the duplicate contacts filter is looking for a match in any Phone # , Name or email address. ( I assume )
Why would the designer include Business phone #'s knowing that MANY contacts work in the same Real Estate office or other Organiztion that shares the same phone # . The current search filter produces WAY too MANY "possible duplicates" that are clearly NOT duplicates. Somebody needs to look a little harder into what makes more sense than you currently have. At the very LEAST you should remove Work Phones Numbers from…
1 vote -
Ability to delete more than 50 tasks at once
It seems like there is only a max option to delete 50 tasks at a time. It would be great to have the capability to delete all of your tasks at once in the backend settings since some people have 1,000+ tasks and doing 50 at a time would take some time deleting that many tasks.
5 votes -
Direct Mail Duplicate Address Prevention/Detection
When creating Direct Mail Campaigns in Command, it should check the contacts selected for duplicate addresses and not send multiple postcards to the same address.
3 votes -
Light and dark logo options for themes with the change in marketing profile customization
Due to the change on marketing profiles for market center information. Either you should be able to override the marketing profile with a custom logo when you customize your site or there should be an option for market centers to set a logo for dark or light themed sites as now that these are uniform, those with the wrong theme end up having a hardly visable market center logo.
1 vote -
having multiple cities within the Principle city
Most of my database in Command is located in a city called San Pedro, primarily within the 90731 and 90732 ZIP codes. Although San Pedro is technically part of the City of Los Angeles, when these ZIP codes are entered into Command, the city field automatically populates as “Los Angeles.”
Is there a way to designate these ZIP codes as “San Pedro” rather than “Los Angeles”? This distinction is important, as residents strongly identify with San Pedro, and receiving mail addressed to Los Angeles can create the impression that I do not work or live in the area. This is…
1 vote -
Multi Select Tasks
When I have more than 1 task, and I am able to complete one current or past due task, I ought to be able to multi select other past due tasks and either mark them complete or archive them.
2 votes -
Merge tags for Agents
Create the following merge tags:
agent.phone
agent.emailI am building my team and will be sharing the smartplans created with my team members. I'd like to the emails and texts in Twolio to include these tags so that they are personalized by the agent sending them.
1 vote
- Don't see your idea?