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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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684 results found

  1. 2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  2. Have the ability to change the music on the Post a Listing option in Paid Ads

    1 vote

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  3. I’ve been using Beside (formerly M1) for about 8 months and love it! Can we get it added to the marketplace?

    Meet Beside, the work number that works for you
    Beside remembers all your texts & calls and outlines your next steps.
    Beside IS YOUR NEW WORK NUMBER
    Beside lets you choose a new business phone number in your local area code, so you can enhance your professional brand and separate your work and personal life.
    Beside REMEMBERS EVERYTHING
    Beside automatically transcribes all your calls and voicemails. Ask Beside Al to retrieve a detail and receive an answer in seconds,…

    2 votes

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    under review  ·  1 comment  ·  Marketplace  ·  Admin →
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  4. When you go into lease Opportunity it defaults to Tenant and especially newer agents to command there is no pop up to let them know they are in the tenant one so they think their landlord opportunity is missing. Either a pop up to let them know they have to choose which on they want to go into would be better.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  5. Currently, our contact search requires an exact string match to return any results. This is causing two major inefficiencies:

    (1) The Double-Space Bug: During our data migration from Brivity, thousands of contacts were synced with a double space between the first and last name (e.g. "Rachel Ambrose") whereas if a user searches "Rachel Ambrose" (single space), the contact not does not show up, and vice versa (see screenshots).

    (2) Strict Matching: The system does not recognize common variations or partial names. For example, searching "Ken" will not return "Kenneth" (see screenshots).

    Because of this, users must perfectly guess how a…

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. 3 votes

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    under review  ·  1 comment  ·  Homescreen  ·  Admin →
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  7. We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

    Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

    Proposed Solution:
    Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary”…

    15 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  8. 3 votes

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  9. I would like to suggest adding a vertical scroll bar to the My Assets section so users can easily view all images uploaded to this area. Currently, displaying a limited number of assets makes it difficult to quickly locate and select the desired image. Implementing a scroll-down feature would improve usability by allowing users to see all available images at once and seamlessly add them to a design, resulting in a more efficient and intuitive workflow.

    2 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  10. Greensheets had a lot of steps, but opportunities and commission requests require a LOT of information. Can we streamline this? My top agents need it to be simpler.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  11. Hello,
    I noticed when I put my bio in Command that the layout looks quite different than I intended (ie. Everything looks like one big paragraph).

    Is there a way for me to change the layout so it more appealing to the reader? I would love to customize that text since it comes from the marketing profile/website settings!

    4 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  12. Add a setting that lets agents choose what inventory appears on the website’s /search (Search Properties) page—such as restricting search results to Market Center-only listings—so the site doesn’t automatically display all MLS listings (including competitor listings).

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  13. Currently, the only export available in opportunities is to export documents that were uploaded to the opportunity. Any other information needed like names, addresses, dates, etc would require a manual export.

    2 votes

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  14. Have the ability to share team Twillio credits across the team members individual Twillio accounts. Team members might want to run a specific Smart Plan to their Indian farming area and would want notification to flow to them instead of the rainmakers. That means they need their own Twillio.

    2 votes

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  15. Have a dashboard on the homepage of Command that shows all office exclusives for your market center.

    188 votes

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    tell us more  ·  57 comments  ·  Homescreen  ·  Admin →
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  16. Add functionality in smartplans to do an "if/and" desicion. example - when sending a monthly communication, the SP can send it as a text; if no phone number, it will send it as an email. ( when the customer has both). Also, to be able to add a tag via the SP in certain action is taken

    5 votes

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    0 comments  ·  SmartPlans  ·  Admin →
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  17. So I have come across a really interesting AI product. It's called housewhisper.ai. What it does:

    Interaction through text, phone call, or voice memo—no apps or logins needed. It acts as a virtual assistant you speak with naturally.

    Updates your CRM, schedules appointments, sets reminders, and sends follow-ups as if you had a live assistant.

    This is a huge thing as it bridges the gap between non technology users and power users. It gives the ability to do so many things and doesn't require an app or dashboard to log into. It does need a full API access to do…

    10 votes

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  18. As the smartplan is being created, it should also auto save. There is nothing worse that to spend an hour crafting something amazing, have the Internet go down, or have to leave the screen to do something else, and come back and the whole smart plan you just created is gone!!

    6 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  19. I'd like to be able to edit a past activity--for example when I send a text I enter it in activities. Would be great to be able to go back to that activity and update it with comments from the conversation that happens later instead of having to make a new activity.

    37 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  20. I would like to be able to manually sort my preferred vendors on my website. I have tried to add them in the order in which I want them to appear and that did not work as intended.

    1 vote

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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