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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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783 results found

  1. We have a lot of great systems we recommend for agents, and how to tag their database.

    Could we expand the pre-generated system tags in Command to include things like DTD2, or status tags?

    This way, when new agents join, they can automatically tag their database with the appropriate tags.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  2. 2 votes

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    under review  ·  0 comments  ·  Marketplace  ·  Admin →
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  3. Create a smart plan that will automatically send out on every client's home anniversary.

    5 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  4. When we enter contacts into Command that need to be linked, it would be awesome that when after you enter the first contact, and then when you start on the second and you "Add a relationship" ....if the Collaborator and Tags automatically populated to the second contact...that would be amazing!

    4 votes

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  5. When sending messages via Twilio, the agent would like to insert a letter or template, but this feature appears unavailable. Also, within the SmartPlans timeline, there is no option to delete outdated newsletters.

    2 votes

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  6. On the right-hand side of the contact profile, the "Last Time Contacted" field appears empty. Scrolling to the bottom of the page, there is no information about how or when the lead was added—no creation or interaction dates are shown.

    2 votes

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  7. When the agent clicks on a lead's name in the Campaigns section, nothing happens. The expectation is that clicking the name would redirect the agent to the corresponding contact profile in the Contacts section, but this is not occurring. As a result, the agent must manually enter the lead information into the system, which is causing frustration.

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  8. Add Specific Property Address or Open House Tag, then Trigger 8x8 for Open House Sign ins

    1 vote

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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  9. Be able to send saved searches to multiple email addresses for the same contact.

    2 votes

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  10. It is currently a little cumbersome to have go into the edit penicil to make changes to a contact. For instance a quick tag to add, or a client has a number listed from an import, but I have to go into the edit menu to move that number to their main number. It would be nice if we could just click and edit right from the contact and not have to open the edit screen.

    2 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  11. The Lead Sources ring chart needs to reflect ALL leads for the time period so it matches a Contact find OR the Sources report needs to note that it's only reflecting the TOP 10 sources. It is not clear from just looking at the report right now.

    3 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  12. Hi KW Labs Team,

    I’d like to offer feedback on the current Commission Request process in Command and suggest an updated, agent-friendly design based on common challenges we see at our market center. I understand that I may not know all the ins and outs of the backend process, but this is a time-consuming problem for both the agent and the staff.

    Step-by-Step Input Form (Agent-Facing)
    Remove “Create an Offer” requirement. Instead, begin with a Commission Request Wizard that asks only the relevant and required questions.
    Step 1: Transaction Basics

    Sale Price
    Closing Date
    Is this new construction? (If yes,…

    1 vote

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  13. Crear la opción de hacer carpetas en el módulo de diseños, en le módulo de plantillas para correo electrónicos donde se crean las plantillas para las campañas. por ejemplo: poder crear una carpeta para 8x8 compradores, 8x8 vendedores y así sucesivamente y no tenerlas todas revueltas y en desorden.
    Gracias!!

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  14. Enable the GMail feature of Read Receipts to our KW Email accounts.

    2 votes

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  15. It would be very beneficial on many accounts to have Twillio integration available in CommandMC. There are many factors like recruiting or KSCORE, where sending out texts would be invaluable and save time in the day.

    11 votes

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  16. Add the ability to locate KW Agents on the referral map based on their business center location.

    2 votes

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    under review  ·  0 comments  ·  Referrals  ·  Admin →
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  17. Be able to route leads from paid ads to another CRM

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  18. Please enable the mass edit to apply to all selected contacts rather than the current limitation of only those on the same page.

    I'm enhancing my contacts with tags. I have found that the system only allows me to mass edit contacts that exist on the same page in Command even though I have checked multiple contact profiles (that are presented on other pages of contacts).

    IE I want to add 'family friend' to contacts that appear on pages 1, 5, 22, and 27, but the system only applies the family friend tag to the two contacts appearing on page…

    14 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  19. We should be able to have email templates where we don't have to edit the whole template for each individual

    1 vote

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  20. Having the ability to attach my VCF contact card to twilio messages would save time and help to cement the relationship with leads or new clients.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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