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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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616 results found

  1. 2 votes

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  2. The current listing presentations available are out of date. For example, the page about the KW App claims that there is a guide available in the app. This is no longer the case and hasn't been the case for a matter of years now. It is important that what we advertise to our sellers or buyers is the correct information. We risk losing trust when we give out incorrect information.

    1 vote

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  3. To be able to search email campagins results by tags. Example opened lists - to be able to search the list of openeds by tags to filter through easier. Or any of the lists of results that campagins provides: Delivered/opened/clicked/unsubscribed/not sent/not opened

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  4. it'd be really helpful if when creating smart plans were were able to put actual days (i.e. send on 4/1) rather than number of days (i.e 21 days later)

    3 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  5. This feature request regards expanded commercial reporting that includes more data points for commercial transactions, thus making monthly reporting more useful for internal comp tracking and market analysis.

    3 votes

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    under review  ·  1 comment  ·  Reports  ·  Admin →
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  6. Right now, there is not a filter where agents or consumers can search listings or set up saved searched by filtering by the loan type (filtering by VA, FHA, Conventional, etc). If this could be a feature added, that would be great!

    2 votes

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    under review  ·  1 comment  ·  Websites  ·  Admin →
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  7. I’d like to suggest a potential system update that could help with database management. It would be very helpful to have a filter or flag that identifies phone numbers in the database that are unable to receive text messages. Currently, the only time this becomes visible is during the text verification step when an exclamation mark appears next to a contact before sending. Adding a way to filter or view those numbers in advance would make it much easier to clean up the database and ensure messages are only sent to numbers capable of receiving texts.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  8. This feature request is for creating the ability to have just one opportunity account for both the Listing and Buyer side instead of creating two separate opportunities to account for both sides.

    17 votes

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  9. Currently, in Command, when creating an Opportunity, the system does not allow for an "assignee" to be automatically generated for single agents. The assignee must be manually added during or after the Opportunity creation process. This feature request proposes the ability for single agents to set a default "assignee" that is automatically applied when an Opportunity is created for their client.

    Proposed Functionality:

    Default Assignee Setting: Add an option in the Command Settings for single agents to designate themselves or another individual as the default assignee for all new Opportunities.
    Automatic Assignment: When an Opportunity is created, the system will…

    2 votes

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  10. Separate Phone Number Fields for Consumer-Facing and Agent-Facing Profiles

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  11. Our team website currently only has my team mates photo a name with my phone number. How can we add both agents? We are 50/50 ownership

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  12. When there are multiple steps necessary to complete a task (for example referrals or overage on Earnest money) flagging all of those steps would be helpful. We don’t know what we don’t know and Command flagging/forcing the various steps would be helpful.

    1 vote

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  13. Teams are looking to be able to communicate quickly through our system without having to use a third party application. We used to have the ability to @ people and communicate through opportunities. Brining something like that back and having that ability on the contact side as well, along with some sort of notification when @'d would be amazing.

    1 vote

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  14. Have an intuitive AI ISA that reaches out via text to incoming leads to qualify them, and interact with them until it's time to pass them off to an agent. It would also identify contact activity in our CRM and start a text dialogue to try to reengage a contact/lead.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. There should be a way to abort/stop/cancel a campaign before it sends/publishes. Last min changes and minor errors happen and we should have the ability to stop, fix, and reschedule our campaigns

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  16. An Agent Vault - that houses presentations and similar documents that an agent may want to share with a client.
    The trigger is the client or prospect has to enter name email tel address to then have access. All managed in dashboard by agent about who can receive what documents etc.

    1 vote

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  17. A data capture system on an iPad or other device similar to a kiosk specifically for open houses - guests visitors sign in on the iPad - data goes right to Command and an Open House Smart Plan immediately starts - with basic info - thanks for coming - next steps - working with me etc.

    This concept of getting prospects to fill our a form with a pen and paper may be a little archaic - the data entry can also ask additional questions at checkin that an agent may or may not want answers to - and each…

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  18. Agents in the Commercial space would benefit from having Contacts' Company as a merge tag.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  19. Can you add a merge tag for "contact address"? Even better can you make it where any option in the contacts column has a merge tag to go with it.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. One of the most impressive aspects of platforms used by other brokerages is the ability to manage the entire buyer experience from a single system. Keller Williams already has a powerful ecosystem with Command, but integrating MLS functionality directly into Command could significantly improve productivity, client experience, and adoption across teams.

    The idea would be to develop a deeper MLS (MLX) integration within Command, allowing agents to perform key property search and client collaboration functions without leaving the platform.

    Core functionalities could include:

    1. Integrated MLS Search within Command Agents should be able to search MLS listings directly inside Command, connected…
    6 votes

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    under review  ·  3 comments  ·  Command App  ·  Admin →
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