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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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919 results found

  1. I would like the ability to have some automation in adding clients to a saved search. This is probably a multi part set up. If a contact were to fill out my open house sign in sheet, I would like an option on that sheet for them to Opt In to receive a saved search for that type of property they are viewing that day. Now I would like to have the ability for a saved search to be created for that type of property in that city/zip code. This removes the manual function of having to create that saved…

    3 votes

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  2. 2 votes

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  3. I would like the option to add a description in the about section on the contact card. So this acts as a fixed note.

    1 vote

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  4. Idea for Development: Help Icon Standardization

    Implement a “question mark in a circle” icon next to all form fields, especially those marked as required (*), to provide users with clear, accessible tooltips. This icon is widely recognized as a symbol for help or additional information.

    For example, on the Create Opportunity form, the Opportunity Type field could use a help icon that explains the dropdown options. Adding consistent help icons across all forms will improve usability, reduce user confusion, and enhance the overall user experience.

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  5. Have the task list go directly to the next unchecked task. TCs are opening the task list within opportunities and having to scroll all the way down to where their next task it. Either compress the accordion view on all sections are autoscroll to the first undone task.

    3 votes

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  6. It would be wonderful to have the ability/capability to add attachments to notes and tasks in command. Sometimes a photo is a valuable part of your notes or tasks.

    1 vote

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  7. It would be great if the Team Activity Tracker could be updated automatically, pulling from the Team account, such as activities they log under their contacts, their contracts/closings in command, etc.

    6 votes

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  8. Add option of "Complete and set new task" with the "complete task" option. If you have a smart plan just click complete but if you want to set a custom task it would be GREAT if there was a button next to "complete task" that said "Complete and create new"- so much easier than going back in and creating new tasks each time.

    1 vote

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  9. When you customize columns in Contacts, it would be great to add the Neighborhood option to be able to see that on a larger scale. You can create a SmartView showing who has a neighborhood, but you have to click into each name to see which neighborhood they have.

    1 vote

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  10. 3 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  11. I would appreciate it if you could restore my compliance page.

    I'm having difficulty working effectively since I'm unable to copy and paste from this page. Please undo the changes so that the text can be highlighted.

    2 votes

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  12. If we could connect our MLS listings to the command opportunity hub it would save the listing agent time and give the office a better understanding of what the agent has listed

    1 vote

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  13. 4 votes

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  14. When doing a video in an email is there a way to track how many people open and how long they watch?

    2 votes

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  15. As this "platform" is allegedly built on the Google platform, lose the Beta program "Unique Recovery Email" and have agent use the Google Authenticator application. Start thinking BIG - stop with the band-aid fixes that require new methods every few months.

    1 vote

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  16. We’d like to suggest enhancing the Contact Profile page in KW Command by integrating real-time property data and a Google Street View preview based on the address saved in the contact's profile.

    Proposed Features:
    Live Property Snapshot: Pull basic property details (beds, baths, square footage, lot size, last sold date, estimated value, etc.) from a trusted public data source based on the address in the contact’s profile.

    Street View Integration: Embed a Google Street View image of the contact’s address directly in their profile for quick visual context.

    Why This Matters:
    When we're calling or engaging with contacts directly from…

    1 vote

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  17. We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

    Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

    Proposed Solution:
    Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary”…

    1 vote

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  18. Integrated Dialing System for KW Command

    I want to suggest the development of an integrated dialing system within KW Command, designed to streamline call workflows, enhance lead follow-up, and improve overall agent productivity. Here’s how it could function:

    Key Features:
    Integrated Dialer with List Management
    - Dial contacts directly within Command using a built-in system.
    - Create and call through lists based on tags, lead sources, or advanced filters (e.g., “Past Clients,” “Sphere of Influence,” or “Haven’t Been Called in 30 Days”).

    Post-Call Organization & Activity Logging
    - After each call attempt, prompt the user to log notes and select…

    2 votes

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  19. In Associates Command, adding an Interaction Activity: no can select an outcome compared to CommandMC = you can select the outcome: answered, no answer, left voicemail, etc. Support said this feature is not available in associates Command, only for CommandMC : However, in the standard Command platform used by associates, these specific interaction outcome options are not available. The functionality in CommandMC is tailored for Market Center leadership to manage and track interactions more comprehensively, which may not be mirrored in the associate-facing Command platform.

    *We'd love that for our associates who have ISA's and want to leave better details…

    1 vote

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  20. In CommandMC, inputting Interaction: Call - there's options to indicate: no answer, answered, etc... yet in associates Command: those features are not there.

    2 votes

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