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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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Command

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832 results found

  1. Currently, notes can be added to an opportunity, but not during the initial creation process. It would be beneficial to have the ability to add a note at the time of setup. This would allow for quick reference when managing multiple opportunities, providing an additional way to mentally keep them organized beyond an opportunity tag.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  2. Please add "Assignee" as a column in the Export file. Within the export file, team managers need to know which team member is assigned to a specific contact. Currently, you have to first filter by assignee and then export, which means separate exports for each team member. It'd be more efficient to export all contacts, clean up the file and then sort by an Assignee column. So many other fields are included in Export, why not Assignee?

    1 vote

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  3. When using custom Smartplans like birthday greetings, there’s currently no way to receive a copy of the exact email sent to contacts. While creating a test contact provides a preview, it doesn’t show the personalized details (e.g., the recipient’s name or merge tag content).

    Request:
    Please add an option to automatically send a copy of each Smartplan email to the user or a designated email address.

    Desired Outcome:
    This feature would allow users to:

    Verify that personalized details are accurate.
    Keep a record of sent communications for reference.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  4. It would be helpful if Command included a feature allowing users to submit missing neighborhoods for review and inclusion. Currently, some subdivisions, like Cumberland, do not appear in search results. In cases where a neighborhood might have been previously listed under a different name (e.g., Wagner Farms), users have no way to request a correction or update.

    By adding a "Request Missing Neighborhood" button, users could easily report missing areas, ensuring more accurate and up-to-date mapping in Command. This would improve usability for agents relying on precise neighborhood searches.

    Would love to see this implemented!

    1 vote

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    under review  ·  3 comments  ·  SmartPlans  ·  Admin →
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  5. I find it incredible that it took command approx 4 Years before it added a merge feature within our contacts database. Even though KW states "Your database is your business. " What's very disappointing in using the Search for Duplicates feature is that it is very obvious little thought went into the design of the search parameters. I searched my Database for possible duplicates and came up with 611 "possible duplicates" Anyone that had the same work phone # was considered a possible duplicate. How is it possible the search parameters did not so much as consider at least 2…

    1 vote

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  6. It is currently a little cumbersome to have go into the edit penicil to make changes to a contact. For instance a quick tag to add, or a client has a number listed from an import, but I have to go into the edit menu to move that number to their main number. It would be nice if we could just click and edit right from the contact and not have to open the edit screen.

    2 votes

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  7. The Lead Sources ring chart needs to reflect ALL leads for the time period so it matches a Contact find OR the Sources report needs to note that it's only reflecting the TOP 10 sources. It is not clear from just looking at the report right now.

    3 votes

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  8. Can we get the Opportunity Name (shadow) in Command to say "Property Address" NOT the Contact Name. The Contact name is ALREADY in there. It makes it impossible to find the Opportunity in Command when it's put in with a Customer/Contact name.

    2 votes

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  9. When importing a list of contacts it would be great if we could have an opportunity automatically be created at the same time similar to how Command MC allows us to add to recruit pipeline.

    1 vote

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  10. 2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  11. Could we have the opportunity to add non-KW listings to an advertisement to highlight them as paid ads to attract leads?

    For example, highlighting all recently price-dropped properties to attract buyer leads?

    1 vote

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  12. Right now, there is not a way to bulk action change account. Would love to see this bulk action feature added so you don't have to one by one change account or export the contacts and reimport to your personal account.

    1 vote

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  13. Can we get Face ID/Biometric access enabled on iOS to shorten and make the login process quicker on Mobile.

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  14. Add the option so that once an Opportunity is changed to a different stage, it would automatically send a specific email out to that client. For example: An Opportunity changes from a stage called "Showings" to a stage called "Under Contract" - An email would automatically be sent out with details for the clients next steps.

    2 votes

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  15. Have separate fields for First name, Middle name, and Last Name. We have some couples that only have 1 email address or no email and only an address. We would like to put John & Jane in the first name field, then Doe in the Last name field. As it sits right now for those that we have both names in it will only put the first (John) in an email sent... not John & Jane. So it'd make it nicer and more clean to have them in separate fields.

    2 votes

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  16. We need the agent to be able to select which images they want to display to the consumer (app/website).

    Currently, the agent has the option to display all images on the KW apps and website or hide all images. For a better selling experience, it should be possible for the agent to upload all images for a listing and then select which images they want to display or not on the websites (but still have them available on Command). The advantage is that the agent has more photos available in Command (in addition to those displayed on the website) to…

    2 votes

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    under review  ·  2 comments  ·  Listings  ·  Admin →
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  17. 2 votes

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    under review  ·  0 comments  ·  Referrals  ·  Admin →
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  18. On a contact when you go to 'add activity' on the list of 'interaction type' I would like you to add 'door drop' or 'pop by' on the drop down menu. Then I can mark the days I personally show up at peoples homes with a door drop and then I can add notes if they were home or not.

    4 votes

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  19. Allow an agent to import team tags instead of having to create the same tag in the agent account.

    3 votes

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  20. Make it ok to put the same phone number on multiple contacts. That is a reality that should be addressed.

    3 votes

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