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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
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  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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621 results found

  1. 2 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  2. I have clients and potential clients who speak multiple languages. It would be great if smartplans could change language instead of having to make a new one. It would be great if you could set a preferred language for a contact and the smartplan would change for it.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  3. Make it possible to Print Out SmartPlans so agents can edit and review steps without having to take screenshots.

    4 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  4. Activity Tracking Report now under Activity & Custom Reports inside Business Reports only for CommandMC,

    This report is essential for individual agents - this is something KW recommends them to track daily, so we need to make it easier for them to do so

    3 votes

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  5. Having a kanban board view for tasks would be a great improvement. Allowing the user to expose custom fields on the task card would be helpful. The current table view doesn't show the task type or description, forcing the user to open each task to gather more details.
    Furthermore, I'd like the ability to group by due date, assignee, type, and status. Status would be the most important.

    Nice to have: comment on the task, i.e. "Tried to call client today. They were busy but requested a CMA sometime next week."

    Exposing all this context on the client activity and/or…

    1 vote

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  6. This is regarding the ability to bulk add one-off compliance documents instead of just one document at a time.

    2 votes

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  7. I would like to see a Remine Docs integration that serves the same functions as the DocuSign Rooms integration. Our primary MLS includes Remine in our subscription, and it has been more reliable than DocuSign. It also loads in property details and opposing agent/seller information on each of the forms which saves loads of time.

    Linking an opportunity to a Remine Docs transaction would be sensational.

    2 votes

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  8. I have done lots of database cleanup after moving contacts into a team account. Some contacts with relationships that have been merged still exist on the primary contact page as a duplicate. One of the contacts links to the correct profile, and the duplicate leads to either a 404 or 403 error "this contact no longer exists."

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  9. It would be beneficial for the Offers & Commissions tab page to have the Select KWLS Listing merged together or eliminate these requirements when trying to submit the commission tab, opposed to the second page opening and having to go change the filter to All Listings while searching for the property. Many agents find the additional steps on the landlord/listing side frustrating, and there have been numerous occasions where it continues not work.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  10. Due to the change on marketing profiles for market center information. Either you should be able to override the marketing profile with a custom logo when you customize your site or there should be an option for market centers to set a logo for dark or light themed sites as now that these are uniform, those with the wrong theme end up having a hardly visable market center logo.

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  11. Most of my database in Command is located in a city called San Pedro, primarily within the 90731 and 90732 ZIP codes. Although San Pedro is technically part of the City of Los Angeles, when these ZIP codes are entered into Command, the city field automatically populates as “Los Angeles.”

    Is there a way to designate these ZIP codes as “San Pedro” rather than “Los Angeles”? This distinction is important, as residents strongly identify with San Pedro, and receiving mail addressed to Los Angeles can create the impression that I do not work or live in the area. This is…

    1 vote

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  12. I have 100% of data completed but my "Database Health Score" still shows 93.33%

    2 votes

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  13. 3 votes

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    under review  ·  1 comment  ·  Homescreen  ·  Admin →
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  14. 7 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  15. Unlicensed Admins and Transaction Coordinators require access to agents’ Command accounts in order to properly TC files and support agents with database management, SmartPlans, and other operational tasks.

    Currently, agents must provide one-time verification codes for this access. In practice, agents are not always immediately available to share these codes, which has become a significant and ongoing frustration within our Market Center.

    As a brokerage, we do not release commission payments until a file has been fully cleared and approved by our Compliance Officer. When Admins and TCs are unable to access Command in a timely manner due to verification…

    45 votes

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  16. Hello,
    I noticed when I put my bio in Command that the layout looks quite different than I intended (ie. Everything looks like one big paragraph).

    Is there a way for me to change the layout so it more appealing to the reader? I would love to customize that text since it comes from the marketing profile/website settings!

    2 votes

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  17. Please provide the ability to add a checklist (just like in the opportunity phases) to a contact that is added to command. This is an early stage of the lead generation process, but we are not able to create our own checklists on how to "connect" or develop that contact relationship further.

    2 votes

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  18. Currently, the number of parking spaces is only visible under the "More Information" section. This requires users to click through to see a basic detail.

    Requested Change: I suggest displaying the parking space count directly on the property cover/listing card (the main preview). This will improve user experience by providing key information at a glance.

    1 vote

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  19. Have the ability to organize tags in a certain order, not in the order the tags were entered into the contact. Example: I have DNC tag that I started to place on contacts and if they have several tags already, it is the last tag. I don't see the DNC first when I am looking at contacts in the list format. I have to click on the contact to see all the tags or remove the tags and reenter them in the contact in the order I want to see them.

    1 vote

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  20. Allow the option to add attachments to offers within opportunities. It would be great to keep all of this together in one place.

    1 vote

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