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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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622 results found

  1. Ability to narrow down target characteristics so the ad's objective becomes more specific and the marketing campaign becomes more effective

    2 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  2. 2 votes

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  3. In Twilio, have one of the merge tags be the address of the contact in order follow up better with seller leads.

    16 votes

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  4. When the agent clicks on a lead's name in the Campaigns section, nothing happens. The expectation is that clicking the name would redirect the agent to the corresponding contact profile in the Contacts section, but this is not occurring. As a result, the agent must manually enter the lead information into the system, which is causing frustration.

    4 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  5. Allow a way to NOT have the security code sent to my account!

    Please enable a toggle that will help the agent secure his/her account, and in case they don't want to have this account secured, please enable an option on where they can disable this recovery code, as she always try to give access to someone such as TC or OP

    2 votes

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    0 comments  ·  Homescreen  ·  Admin →
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  6. I send out email campaigns regularly through KW command to my sphere of influence. When I go into a profile to see activity on their timeline, it shows that the email was sent, but doesn't show if it was opened or not.

    Is there a way to add their activity on the recent campaign, for example, whether they opened, clicked, etc...?

    26 votes

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    under review  ·  9 comments  ·  Contacts  ·  Admin →
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  7. Have separate fields for First name, Middle name, and Last Name. We have some couples that only have 1 email address or no email and only an address. We would like to put John & Jane in the first name field, then Doe in the Last name field. As it sits right now for those that we have both names in it will only put the first (John) in an email sent... not John & Jane. So it'd make it nicer and more clean to have them in separate fields.

    6 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  8. Be able to send saved searches to multiple email addresses for the same contact.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  9. 3 votes

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  10. Sending video texts with Twilio

    47 votes

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  11. I’d like to add an image to notes

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  12. If you accidentally upload a document to a placeholder that is conditionally required or optional there is no way to delete the uploaded document (this goes for required placeholders too, but a document should be uploaded there regardless.) If that placeholder is not needed for that opportunity the document is stuck there forever. Updating the document does no good if that placeholder isn't needed for that file.

    41 votes

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  13. This needs be on the dashboard, not buried in the Profile menu. The agents have a hard time locating it there, and it is a key business insight for them.

    Please do not close this again with: Hi there! You can now track your cap progress in My Profile under My Affiliations > Compensation. :)

    That defeats the purpose of the suggestion.

    18 votes

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    under review  ·  4 comments  ·  Homescreen  ·  Admin →
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  14. When we enter contacts into Command that need to be linked, it would be awesome that when after you enter the first contact, and then when you start on the second and you "Add a relationship" ....if the Collaborator and Tags automatically populated to the second contact...that would be amazing!

    7 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. When I add a contact and the primary phone number is found in my data base a pop up should ask if I'd like to merge the contacts. Right now I have to cut and paste info back and forth then delete one

    2 votes

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  16. 3 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. If I have a client, I would like to customize how I appear in google, I would like to have a way to change the tab and web browser text that appears on google, not having an option to change this will affect the way I offer my website! Please add a way to customize this text!

    2 votes

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    0 comments  ·  Websites  ·  Admin →
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  18. Would love the option and ability to create/name custom merge tags within smartplans. That way we can build out text messages and emails that auto-populate that aren't restricted to names and phone numbers. Fields for "lender name" or event "escrow officer" would be good to have on hand during live transactions. This is a feature I have seen executed within other CRMs and I think it would be a good asset to have within Command for agents.

    35 votes

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    under review  ·  10 comments  ·  SmartPlans  ·  Admin →
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  19. Under the Organization Site in the Agent or Rainmaker section on Team Sites, I would love to see where you can add either multiple IDs or leave it blank. Agents that are husband/wife teams or 2 solo agents but combined as a team want to have a Team Website but for the Rainmaker contact information have it set to where it shows both agents name instead of just one or the other and there is currently no option to do that.

    I suggest having the capability to leaving the Agent or Rainmaker IDs blank and being able to add your…

    35 votes

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    working on it  ·  10 comments  ·  Websites  ·  Admin →
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  20. 3 votes

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    0 comments  ·  Campaigns  ·  Admin →
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