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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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778 results found

  1. We should be able to have email templates where we don't have to edit the whole template for each individual

    1 vote

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  2. Some contacts have more than 3 relationships, agent wants Command to let her add more than 3 relationships in a contact

    6 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  3. The ability to have an email sent to myself (command user) with all tasks & birthdays etc due that day as a reminder. (Most crms have this feature)

    5 votes

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    under review  ·  2 comments  ·  Tasks  ·  Admin →
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  4. improve the Command App for phones to bring all the new lead info to the email with the ability to call, text,or reply to potential leads from the notification, without logging into command

    2 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  5. Update all forms fields to allow for FOUR buyers , versus two that we now have, to match same quantity as contracts. When completing forms in DocuSign the fields don't match the amount of buyers. Also the contact information can't be linked back to command. This prevents the proper history being updated.

    It's just too much unnecessary manual work when we already have a system created to do just that.

    Adding TWO additional blocks to add Buyers will improve accuracy, time, transaction history and allow for clean process.

    2 votes

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  6. Add the option so that once an Opportunity is changed to a different stage, it would automatically send a specific email out to that client. For example: An Opportunity changes from a stage called "Showings" to a stage called "Under Contract" - An email would automatically be sent out with details for the clients next steps.

    3 votes

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  7. Allow us to create task lists not associated with a Contact or Property. Example to be able to create a transaction task list to check off when running a listing or buyer campaign or transaction.

    1 vote

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  8. It would be nice to be able to copy and paste or duplicate an edited Step to use on a different Day. There are many instances where I might do the same task weekly, but don't want to do a repeating SmartPlan because I'll also have text and email Steps that shouldn't repeat. This would allow an easy way to make SmartPlans instead of having to recreate every duplicate Step, especially if it's information heavy. Otherwise, I'm left having to copy sections from one Step, going to edit the new Step to paste the information, then having to save and…

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  9. It helps us stay on top of our contacts and quickly see what we last talked about. We shouldn't have to pay for another service if we already are paying for KW Command as a CRM.

    1 vote

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  10. 3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  11. When we enter a new conversation history, if IA could create tags from what we enter.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  12. We currently have the ability to enter our google analytics tag and track website information using the google anayltics app. In order to track user id information from the google analytics tag, we need the ability to edit the header tag on each page. We can currently only do that if we are building a custom page but not on any other existing pages like the homepage.

    Collecting this information would be very helpful. An example of what we would need to edit:

    gtag('config', 'TAGID', {
    'user
    id': 'USER_ID'
    });

    7 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  13. There needs to be a review on KWRI allowing leadership role specific emails to be created for the market center. Not just the MCA or front desk. There needs to be one for MCTT's, PC's, TL's, ATL's, Compliance, etc. This will relieve headaches of when people leave the role. I don't understand why this isn't a thing now. Please change this so that the Market center owns these emails and all communication within these emails so when the roles are filled with someone new, they can pick up where things left off for that role. Thank you.

    1 vote

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  14. Link MLS to Command Contacts so when a property is listed on MLS that matches the Contact in Command, it is shown as an Active, Coming Soon, Expired, Cancelled, or Withdrawn listing. The KW agent should be able to add a widget on to the Home screen so we can see at a glance the listings that have been recently changed that are matching addresses in our contacts. We should be able to remove the listing if we see that the listing is not actually the same as the address on the contact. We should be able to filter and…

    3 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  15. Managing large email lists is challenging when trying to exclude certain groups. It would be helpful to have the ability to deselect specific groups of contacts without unchecking every individual contact, streamlining list management.

    4 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  16. 2 votes

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  17. For customization in emailed designs, the property address TOWN would be a real useful field as a merge item. I assume it would be |ContactCity| or something to that point.

    Should be easy to add to the pick list, as well.

    It would facilitate emails like "Hello |ContactFirstName|, here's the latest real estate newsletter for |ContactCity| :"

    2 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  18. 2 votes

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  19. I do pop-bys for my clients and with the growing date base, if we could just check mark the names and ask the command to map the addresses to utilize less drive time, it will save us a lot of time. Google map can only do 25 addressed max, there are other apps that will do 50 addresses but we have to share the contacts with them. We need command to do this or us so we do not upload our contacts in a third party app. Please help.

    10 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  20. Shortly after the security breach it seems recaptcha v2 was deployed. I believe v3 would be a much more user friendly and more secure method to confirm a user is not a bot.

    Also, I just received probably the most jenky MFA I've ever seen in which the system challenged me for a code it had emails to my recovery email. In this day and age of authenticator apps and tokens I would much prefer something that was actually secure rather than relying on SMTP and the delay of emails. The other suggestion was to text the code, which I…

    1 vote

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    under review  ·  2 comments  ·  Websites  ·  Admin →
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