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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

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778 results found

  1. Easier and more efficient tech troubleshooting with remote log in access like Reppert factor. Tech Support feels antiquated to constantly screenshot issues - would be nice to actually have a phone conversation as well as the chat doesn't always translate well when it's technical.

    1 vote

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  2. I want to be able to archive, change, or delete referrals that I receive or send. Sometimes, the receiving agent leaves KW and does not close a referral after the closing, or the client chooses another option. Being able to clean up my referral page will be most helpful. It causes anxiety for me to see all of the referrals that are either closed, expired, or should just be updated and deleted.

    14 votes

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    under review  ·  5 comments  ·  Referrals  ·  Admin →
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  3. Agent would like to add the same primary phone number/email to a contact in the additional field on the contact card and not get the error 'That phone number/email address already belongs to this contact.'. He'd like to have the same number or email address on the primary field as well as on the additional field

    6 votes

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  4. it would be nice to customize the task chart
    ie remove " assigned to"

    12 votes

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    in the backlog  ·  6 comments  ·  Tasks  ·  Admin →
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  5. Idea: Assignees of Contacts get a Command notification whenever a new note or activity has been added to the contact their assigned to. While beneficial for solo agents, this would also be extremely beneficial for teams and ensure that all assignees of contacts are easily notified when something new happens with a contact their assigned to.

    1 vote

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  6. Check in Command the top 3 places people are moving to when they leave Los Angeles

    2 votes

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  7. Teams are able to add assignees to opportunities so both agents are able to see the opportunity. Single agents should have the option to add agents in their market center to their opportunities if they are splitting the deal or working as a mentor on the deal. This way the other agent can have access to the whole opportunity and see the documents.

    15 votes

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  8. We need the ability to recommend changes to current neighborhoods as well as recommend the addition of new neighborhoods directly. In my area (Maui, Hawaii) I have found 7-8 different instances of neighborhood lines now being drawn correctly to include all housing in the area, as well as certain residential areas not included in neighborhoods at all. Allow command users to request changes to neighborhoods and then push these requests to the leadership team in that market center. This could be easily overseen by local MCTTs.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  9. Create a Lead Parsing Email which is a unique entity separate from our normal command email like the separate emails that third party lead generation softwares provide. This would allow us to plug in our parsing email which would directly connect our lead generation from Zillow, Google ads, Homes.com, etc, and put it into our contacts in command instead of us doing it manually every time.

    4 votes

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  10. The associate does not want rental numbers included in their average deal sized for their referral profile.

    2 votes

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    under review  ·  0 comments  ·  Referrals  ·  Admin →
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  11. KW Agents should have full use of their command dashboard on a mobile web version. When using a tablet, we should be able to use the full capability of Command. Example: when working on an opportunity and adding documents, before submitting to compliance, there is an ability to remove or edit uploaded documents if you are on a laptop or a desktop. The command prompt and dropdown menu are there on a mobile device, but it does not respond to a tablet or phone. This feature should work no matter what type of device you are using. I understand that…

    27 votes

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  12. When a loop is imported into command, all forms within the loop are placed into a custom folder. However, If forms are added to a loop after it has been imported into Command, those new forms will not be automatically included in the original custom folder. We would like the forms that were added to the loop after the import to automatically get added to the existing custom folder.

    2 votes

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  13. It will be helpfull to be able to edit how often de client updates are send, and also be able to add for example how many views or visits the leasing have had in for example the last month, show the results to our clients and not the tasks that we have done.

    3 votes

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  14. Add 'Cash' as a selectable value for 'Finance Type' in Opportunity Details. Currently, selecting 'None' results in two dashes being displayed. This can be confused with the data have potentially been omitted, rather than a clear statement of 'This Buyer intends to use cash', which is an important detail.

    3 votes

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  15. 14 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  16. It would be extremely helpful if our opportunity dashboard for compliance requests included the expiration date of a listing agreement or buyer representation agreement. We just went through the very tedious process of archiving over a thousand opportunities from the compliance dashboard, many of which were listings that did not sell or buyers that did not buy. The only way to do this was to open each opportunity and re-open the documents. We have a submission date and an est. closing date....can we get an expiration date added so we can archive expired opportunities faster?

    10 votes

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  17. Teams would like a way to view more detailed email analytics for team members. Say, one agent sends out a SmartPlan through their Team SmartPlan account, the Rainmaker should be able to see those analytics instead of only the emails sent out from their account. Currently, the email metrics will show from that particular account. There is not a team email metrics at the moment. Basically there needs to be a 'Teamified' Reports applet.

    17 votes

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  18. 2 votes

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  19. At the very least the Phone Type should be allowed to filter so that we can create Text list for Mobile Phones

    3 votes

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  20. Update buyer or sellers new address when transaction closes

    3 votes

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