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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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790 results found

  1. You currently have a filter for date created, but I can only search greater than or less than. I would like to search dated created =. This would allow me to search by year or possibly month and year.

    2 votes

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  2. when you open an email design and hit back, it takes you back to the designs screen where you have to hit create and then choose email again. Can we please just have it go back to the email templates page?

    2 votes

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    in the backlog  ·  0 comments  ·  Designs  ·  Admin →
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  3. Let us change the assignee for a contact on the command app

    2 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  4. If a smart plan error occurs because of invalid email address and/or merge fields are missing, notification to be sent via email to the agent

    2 votes

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  5. Hi! Please provide new Email Design Templates to attract sellers. The current design templates are 2 years old. We, agents, need marketing email designs that support current market conditions, and provide more options in general. This would help me to use Command to support the MREA's suggestion of 33 touchpoints to convert, instead of using outside sources.

    2 votes

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    working on it  ·  0 comments  ·  Designs  ·  Admin →
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  6. When working with a Listing Opportunity, there is a place for adding the listing expiration date to the Key Dates, but now, especially with Buyer Representation agreements required nationwide, we need a place to add the Representation Expiration date in the key dates to prompt agents to extend the representation if desired by the client.

    1 vote

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    under review  ·  0 comments  ·  Opportunities  ·  Admin →
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  7. I cannot save tasks on the iPad web version

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  8. We need an iPad native app for command

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  9. Hola me gustaría ver las métricas de mis smart plan para saber que tan efectivos son dado que en ningún reporte se ven los resultados.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  10. Please allow associates to delete their own Gemini Chats. I have chats that I no longer need but am unable to delete.

    1 vote

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  11. Saved Searches seem to be designed mainly for buyers but it can be really useful for Sellers too if you can add SOLD to Listing Status in the parameters. This is so sellers can be updated on what is currently sold in their neighborhood in the similar price range that their house is for sale.

    1 vote

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  12. Add functionality in smartplans to do an "if/and" desicion. example - when sending a monthly communication, the SP can send it as a text; if no phone number, it will send it as an email. ( when the customer has both). Also, to be able to add a tag via the SP in certain action is taken

    1 vote

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  13. Hi Command Support Team,

    We’re reaching out with a question regarding a Smart Plan we recently created for our database.

    The Smart Plan is a 12-month email series designed to send a monthly home maintenance checklist, with one email scheduled per month. We’d like to know if there is a way for contacts to enter the Smart Plan based on the current month they’re added.

    For example, if a contact is added in February, is it possible for them to skip the January email and automatically begin with the February message (the second step of the plan), rather than starting…

    1 vote

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  14. Currently when adding contacts from the Smart Plans applet, it allows you to type in how many maximum contacts per day you want to send it to as a stagger start. When adding contacts from the contact applet, you have to use the arrow button one at a time in order to select how many people you want it to stagger start versus being able to type it in. Hoping we can get this updated. I will teach my agent the work-around is creating a tag in the contacts tab and then adding that tag in the smartplan applet when…

    1 vote

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  15. It would be good if we could print our mailing labels directly through command and not have to export them and then print from microsoft word. Way to many steps just to print mailing labels already in Command.

    1 vote

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  16. Under the Contact Name, Command shows "Last contact on..."
    What it fails to specify is what the contact was - phone call, email, text, etc.

    Knowing the type of contact the last contact was helps in determining priority of calls and who has been called or only emailed.

    1 vote

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  17. It would be helpful if we got an AI that could take in texts like "I talked to a guy named steve at an open house. hes looking for a house in a year and hes a veteran. His number is 333333333" and create a contact with specific tags like "veteran" or lead source as "open house" or create a smart plan for 1 year AUTOMATICALLY.

    1 vote

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  18. Go back to the original Command panel. The new window pain is not useful and just requires extra clicks to to collapse the panel on Listing Opportunities. Also, the clients names do not appear under the address like they used to, which was much easier to view.

    1 vote

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  19. Hi KW team! 👋

    I’d love to see a feature added that makes it easier to create contacts without all the manual typing.

    Idea 1: Business Card Scan → Auto-Contact

    It would be amazing if we could scan a business card in Command and have the system automatically pull the name, phone number, email, and other details into a new contact.

    Idea 2: Email → Auto-Contact

    It would also be incredibly helpful if, when sending or receiving an email, we had the option to instantly generate a new contact from that email—no copying, pasting, or retyping the info.

    Both features…

    1 vote

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  20. For example, if I have a smart plan that routinely sends out text messages on a Thursday, I'd like the option to skip Thanksgiving, and have the texts sent the following day instead. I'm sure I upset a lot of people yesterday by bothering them on the holiday. It'd be great if we could have this ability available by Christmas! Thank you for your consideration!

    1 vote

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