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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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832 results found

  1. Currently, separate admin access is only allowed on Team Accounts. Individual agents should be allowed this function too. An Individual agent's first hire is an admin after all, so why limit their growth in command?

    270 votes

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    under review  ·  50 comments  ·  Settings  ·  Admin →
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  2. Use our actual KW email addresses instead of the "agent99999@mailer.kw.com" when we send out marketing emails. The person would more easily recognize who its from and this would help avoid having our emails go to the recipient's spam folder.

    166 votes

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  3. Have a dashboard on the homepage of Command that shows all office exclusives for your market center.

    165 votes

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    under review  ·  47 comments  ·  Homescreen  ·  Admin →
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  4. Allow agents to easily tracker referral information in Opportunities so that they can easily submit the commission information for referral agents.

    124 votes

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  5. Link command tasks with google calendar so when you add or delete a task it automatically adds or deletes on your calendar as a task. Its super annoying bouncing back and forth between both systems

    111 votes

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    in the backlog  ·  17 comments  ·  Tasks  ·  Admin →
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  6. Right now our MCA team is having to recreate all referral offers/transactions to get incoming referral checks paid out to agents. It would be amazing and extremely helpful if the agent could select the sale type as a referral themselves.

    104 votes

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  7. 81 votes

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  8. I would like a map search function in Command, similar to what is in MLS's and home search apps. So that if I have a Listing at 123 Main St, I can draw a circle around that address, and it will show me everyone I have in my Database who is within that search area so I can contact them specifically about my Listing. Or Farming, or mailers, or any other numerous options to find my contacts by geographic areas.

    69 votes

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    under review  ·  12 comments  ·  Contacts  ·  Admin →
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  9. Currently you can only export 500 contacts at a time. For larger databases, the separate downloads then need to be combined. This causes duplicate mailing labels if there is a "relationship" tying two contacts together that then need to be deleted. The current 500 record limit results in extra time and work to get a clean export. Please allow a mailing label export for all records in a filter.

    57 votes

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    under review  ·  11 comments  ·  Contacts  ·  Admin →
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  10. Currently, the location displayed for agents on their consumer profile found on kw.com is the location of their MC, NOT the location they have entered in their marketing profile. This becomes a problem when agents are part of multiple MCs and operate more out of one versus the other. The feature has been designed to display the oldest established MC, not which MC the agent joined first but the oldest MC. There are instances where the agent barely does any business in the location of the oldest MC they are part of, which causes their profile to look misleading. This…

    57 votes

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    under review  ·  10 comments  ·  Websites  ·  Admin →
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  11. I would love for there to be an option for date based SmartPlans. Where you can excluded weekends or even trigger SmartPlans to happen on certain days. For example similar to the birthday plan and home anniversary plan, have where you can do a wedding anniversary smartplan or even on certain holidays have it trigger that way you don't have to remember to set it up X amount of days before the holiday.

    53 votes

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  12. Over the years I have customized my 36 touch campaign. Included in my campaign are events and touches that occur the same time each year. For instance, I send out calendars each November and send holiday cards each December. I would love to create a Smartplan with my current campaign however not being able to choose dates on the calendar makes this difficult. I still haven't figured out the work around.

    49 votes

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  13. The neighborhood boundaries are outdated and need to be updated. I am currently looking for the Jasper Highlands neighborhood in Jasper, TN and it is not showing as a neighborhood in Command even though it is listed as a neighborhood on the Nextdoor app.

    43 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  14. Add the ability for agents to see their own production reports in Command. They need to be able to see their production by month, year, and total (especially for year-end tax information).

    39 votes

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    working on it  ·  2 comments  ·  Reports  ·  Admin →
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  15. Sending video texts with Twilio

    37 votes

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  16. Please allow my custom smart plan auto start on the birthday or home anniversary in their contact info. I do not want to use the KW template and its very time consuming to add each person individually to my custom smart plan every year... thank you

    36 votes

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    under review  ·  15 comments  ·  SmartPlans  ·  Admin →
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  17. single level, lot size, county search(rather than just the city), type of property

    36 votes

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    under review  ·  31 comments  ·  Websites  ·  Admin →
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  18. If you accidentally upload a document to a placeholder that is conditionally required or optional there is no way to delete the uploaded document (this goes for required placeholders too, but a document should be uploaded there regardless.) If that placeholder is not needed for that opportunity the document is stuck there forever. Updating the document does no good if that placeholder isn't needed for that file.

    34 votes

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  19. Please ask the agent this question instead of us. This would be helpful so we can get the data in our market center on what is canceling and why. We do not always have the time to call and ask our agents even though we would love to.

    This would also hopefully help stop them from terminating a transaction they are trying to change information on if they input something wrong.

    33 votes

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  20. Right now you can only have 2 contacts assigned to any particular opportunity. However with the increase in Polyamourous, multigenerational and Parents helping Kids I would like to be able to attach more than 2 contacts to the opportunity. 3-4 contacts may be a decent amount as anything above that may be rare.

    33 votes

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