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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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749 results found

  1. We need a 'history' field when registering the listing in Command, this field must show all changes made to the listing, from changing a word to changing the value or availability, everything that happens in the 'life' of the listing must be displayed in a timeline. Another improvement would be the possibility of manually including a note in this timeline field, so that, for example, when an agent speaks to the property owner to check if everything is still alright, but there is nothing to be changed in the registration, the agent can record that the listing was updated and…

    28 votes

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    under review  ·  14 comments  ·  Listings  ·  Admin →
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  2. When I schedule an event from command in google calendar it would be very helpful if that event would show in timeline or tasks rather than having to create a second record to show the meeting.

    28 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  3. I have tried to import my Database from a 3rd party CRM via a CSV file. I have many contacts already in Command from doing Opportunities over the last several years. However I have used my other CRM religiously for many years and wanting to get everything into Command. We now have an option to merge duplicates within Command but not as we import them in. It does not import the duplicate contacts. Which has halted my attempt to import and use Command to its fullest potential. I don't have time to import each person individually as I have hundreds…

    28 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  4. It would be very helpful to have folders for smartplans. In "My Smartplans" if you have more than one smartplan used for one group of people for instance that could be a folder called "Buyers" for example. This would streamline the smartplan page and ensure that you don't accidentally add someone to the wrong smartplan.

    28 votes

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  5. AGENTS PLEASE UPVOTE THIS AS CRITICAL!
    PLEASE ADD 'ACREAGE' FILTER TO THE SAVED SEARCHES FUNCTION!

    Why is this important?

    1) Currently, the only way to send listings to a buyer who wants a specific amount of acreage is through the MLS.

    2) Having to do data input into the MLS and send listings through there takes buyers away from Command

    3) Having to add data into the MLS takes agents off of command and duplicates efforts

    4) For example: I work in a REGIONAL area over at least 6 counties. I can Draw a custom map in command to cover…

    27 votes

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    under review  ·  13 comments  ·  Contacts  ·  Admin →
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  6. KW Agents should have full use of their command dashboard on a mobile web version. When using a tablet, we should be able to use the full capability of Command. Example: when working on an opportunity and adding documents, before submitting to compliance, there is an ability to remove or edit uploaded documents if you are on a laptop or a desktop. The command prompt and dropdown menu are there on a mobile device, but it does not respond to a tablet or phone. This feature should work no matter what type of device you are using. I understand that…

    27 votes

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  7. When generating mailing labels they should sort alphabetically and combine married couples on one label.

    27 votes

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    in the backlog  ·  8 comments  ·  Contacts  ·  Admin →
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  8. Do no limit the access to use HTML builders and Iframe to customize KW Websites. This feature is highly sought after and used by hundreds of agents. This feature has been a significant reason why agents are using the KW Website and not an outside source. Many agents have disabled their paid websites for the KW website because of the HTML builder where they can build their own custom pages.

    26 votes

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    under review  ·  2 comments  ·  Websites  ·  Admin →
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  9. The ability to attach photos and even videos to the twilio text messages you send through Smartplans instead of just through individual contact.

    26 votes

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    under review  ·  6 comments  ·  SmartPlans  ·  Admin →
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  10. I support multiple kw teams. How do I get access to all their Commands without having to log-in as someone else?

    26 votes

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    under review  ·  5 comments  ·  Settings  ·  Admin →
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  11. It would be great to see if a contact is opening or clicking on emails (for each email sent) from inside their contact.

    25 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  12. It would be great if we could search for a contact using a keyword that we know has been typed in the notes section of the contact.

    25 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  13. Add year back to the Birthday field in command. It appears to have been removed in a recent update.

    24 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  14. Enhance Monthly Neighborhood SmartPlans in Command by incorporating zip codes and geo market areas, allowing agents to create more precise and tailored drip campaigns based on clients' buy boxes. This upgrade will overcome the limitations of the current neighborhood classifications, offering a broader and more flexible approach to targeting prospective buyers. By integrating zip codes and geo-market areas, agents can efficiently address clients' specific needs, leading to increased engagement and more successful transactions. This improvement will significantly enhance the user experience and effectiveness of Command's SmartPlans, driving better results for agents and their clients.

    24 votes

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    under review  ·  10 comments  ·  Contacts  ·  Admin →
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  15. After the latest Command update, agents are no longer able to edit the Estimated Close Date in the Opportunity after an offer has been accepted. It's important that agents are able to update the closing date as that is the date we sort files for Compliance.

    23 votes

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  16. Let agents view the saved search results from command, hyperlink the search criteria and show the results or timeline event with the property sent similar to when the property is viewed.

    As of now the properties look to be sent and the agent has no idea and no way to view what was sent unless the client clicks the property.

    23 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  17. I send out email campaigns regularly through KW command to my sphere of influence. When I go into a profile to see activity on their timeline, it shows that the email was sent, but doesn't show if it was opened or not.

    Is there a way to add their activity on the recent campaign, for example, whether they opened, clicked, etc...?

    23 votes

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    under review  ·  9 comments  ·  Contacts  ·  Admin →
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  18. Problem, when adding an email you always have to manually type in your email signature.

    Solution come up with additional Merge Fields like:
    {Full.Agent.Signature} - to include their office address
    {Short.Agent.Signature} - a variation of the Full with out the address.

    23 votes

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    under review  ·  5 comments  ·  SmartPlans  ·  Admin →
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  19. Would be good to get a notification when someone fills out a testimonial section on our websites

    23 votes

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  20. KW Commercial agents across the country rely on RealNex as our primary CRM, deal pipeline, and marketing platform. As powerful as Command is for residential workflows, it currently lacks seamless functionality tailored to the commercial side of the business—creating operational silos within our own brand.

    Here’s why integrating Command with RealNex matters:

    • Streamlined Operations: Syncing contact records, opportunities, and activity between Command and RealNex reduces double data entry and manual tracking.

    • Enhanced Productivity: KW Commercial agents can leverage Command’s smart plans, task reminders, and KW ecosystem while maintaining the robust deal-tracking power of RealNex.

    • Reporting Clarity: Leadership…

    22 votes

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