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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
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  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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778 results found

  1. When looking at the results of an email campaign, they are listed in no particular order and there is no way to sort or search the results. If an agent needs to search to see if a Contact either received or opened an email, one must scroll through the entire list and manually search. Not time efficient and there is no reason it should be so time intensive to search for results for a contact. Timeline does not include the email nor any indication if opened. This should be basic functionality, not a feature request.

    6 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  2. Need the ability to run an ad to find buyer leads for a private listing while we are prepping the listing to go live in the Public MLS system.

    6 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  3. Currently the KW Neighborhood Nurture Emails get sent early in the morning, usually around 2am. Please update the SmartPlan to allow time of day that is preferred.

    6 votes

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  4. Currently, our Direct Mail Campaigns don't merge spouses when sending postcards, meaning each individual contact is sent a postcard, which significantly increases costs for larger mailings. We should have the ability to upload our own mailing labels (which we can create and have linked spouses merged onto one label) so that multiple postcards aren't sent to the same address.

    6 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  5. When a task is assigned to you through opportunities, have the option to have the notification sent to the assignee

    11 votes

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  6. If someone goes to my website and starts typing in their street address, they should not have to scroll through literal PAGES of other partial matches for an address before finding their address.

    No other real estate website does it this way.

    i have attached multiple screen shots for the same address search for an example.

    7 votes

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    under review  ·  3 comments  ·  Websites  ·  Admin →
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  7. Currently it is not possible to access the Parties To The Transaction for an opportunity within the Command App. Agents often need to contact the lender, title company, or inspector on the go, and it is critical to have access to this contact information within the app.

    12 votes

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  8. To enhance user experience and operational efficiency, I propose the addition of a printer-friendly report feature in Command CRM. This feature would enable users to easily generate clean, clear reports for Activities, Goals, etc., without resorting to multiple screenshots or dealing with cluttered screen prints. This addition will significantly aid in data review and strategic planning, especially in team settings.

    • Benefits:

    ** Streamlines report generation process.
    ** Provides organized and accessible data for meetings and planning.
    ** Improves overall user experience and productivity.

    Your consideration of this feature would greatly benefit many real estate professionals who rely on tangible, clear…

    13 votes

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    under review  ·  2 comments  ·  Reports  ·  Admin →
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  9. Allow Luxury templates for agents who are not in the Luxury community. There are many agents like me who do not focus on luxury but sell them when they are referred to us through our database, through different Realtor networks like CRS and local city networks. I have sold luxury properties for years off and on. Luxury is a moving target. In my area median price is now $1.2 M and Luxury is $2M plus. I remember when luxury was $500k. Those same houses are now $2M plus. I know luxury is more about level of service than price range.…

    1 vote

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  10. App link option is currently not included in the button dropdown in email templates. There is currently only Landing Pages and Web Address. I would like to see this under the dropdown options so I can easily link my app link when I send out my email design.

    3 votes

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    in the backlog  ·  0 comments  ·  Designs  ·  Admin →
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  11. Under smartplans, we should be able to attach a document to a particular email. For instance, I have a smartplan set up where I wanted to send any prospective lead that comes in a Home Buyer's Guide. I should be able to attach the guide to the particular email I want it in.

    13 votes

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    under review  ·  5 comments  ·  SmartPlans  ·  Admin →
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  12. When trying to build up a referral network, agents would like to have testimonial information or a rating system from other agents to show up in the Referral Agent Card. Many agents build their business based on their customer service and they want to connect with like minded agents. It's hard to find this information without doing an exhaustive search outside of Command.

    3 votes

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    under review  ·  0 comments  ·  Referrals  ·  Admin →
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  13. When going back and closing opportunities that closed previously but were not moved to the closed phase, the way to set the closed date is only to cycle by month until you find the date, and if it's from past years, the popup calendar doesn't state what year you're in. (Example; was closing out an agents files from 2020 and had to scroll through 28 pages of the months to find the correct one, but had no indication of what year I was grabbing from)

    3 votes

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  14. Ever since Mailchimp stopped being used we still cannot add bulk contacts to command email lists.

    This is a basic function and would stop us from having to rebuild email lists every time we want to send an email to the database or list we have already built every time we get new contacts to add.

    12 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  15. This would be useful as it would allow the RM to oversee all deals going through their team to ensure the opportunities have the necessary team documentation correct, as well as allow the RM to ensure the offer and commission submission is correct (i.e. splits, etc...) prior to submitting it to the MC for review.

    This would ideally be something the RM would have control of and be a "final check" before submitting the docs and offers to the MC for their approval by the agents on that team.

    In my opinion, the best way to do this would be…

    5 votes

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  16. update command for when youre choosing neighborhoods to add your client so that instead of manually clicking each neighborhood to have a range for us to make a shape over the map.

    5 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  17. As a MCTT, I've noticed with a lot of agents that it can get very confusing on where they need to put in information to go on their Consumer sites. I have a lot of people that update their bio and headshots in the My Profile section and then wonder why it's not updating anywhere because it's hard to find the Marketing Profile and no where really explains the difference between the two. It would also be great to add a button on the Consumer tab that takes you to your Marketing Profile so it's also easier to find as…

    9 votes

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    in the backlog  ·  4 comments  ·  Settings  ·  Admin →
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  18. After clicking a listing in the listings applet, I lose any and all filters that I might have applied when I click back to return to the map/search results. This makes it cumbersome to navigate using Listings unless I know to open every listing in a new tab.

    3 votes

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  19. I’m receiving automated texts through my twilio account. These texts are many characters to include emojis. There are consuming my credits. How do I block that number from using all my credits.

    3 votes

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  20. For how important this tab is, it should not be very deep in settings under four different drop-downs. It should be just under the persons name next to settings on the command main portal..

    5 votes

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    in the backlog  ·  2 comments  ·  Settings  ·  Admin →
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