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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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622 results found

  1. It would be wonderful to have the ability/capability to add attachments to notes and tasks in command. Sometimes a photo is a valuable part of your notes or tasks.

    2 votes

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    under review  ·  1 comment  ·  Tasks  ·  Admin →
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  2. Add option of "Complete and set new task" with the "complete task" option. If you have a smart plan just click complete but if you want to set a custom task it would be GREAT if there was a button next to "complete task" that said "Complete and create new"- so much easier than going back in and creating new tasks each time.

    11 votes

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    under review  ·  2 comments  ·  Tasks  ·  Admin →
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  3. When you customize columns in Contacts, it would be great to add the Neighborhood option to be able to see that on a larger scale. You can create a SmartView showing who has a neighborhood, but you have to click into each name to see which neighborhood they have.

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  4. 11 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  5. I would appreciate it if you could restore my compliance page.

    I'm having difficulty working effectively since I'm unable to copy and paste from this page. Please undo the changes so that the text can be highlighted.

    2 votes

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  6. 18 votes

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  7. When doing a video in an email is there a way to track how many people open and how long they watch?

    2 votes

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    0 comments  ·  Websites  ·  Admin →
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  8. As this "platform" is allegedly built on the Google platform, lose the Beta program "Unique Recovery Email" and have agent use the Google Authenticator application. Start thinking BIG - stop with the band-aid fixes that require new methods every few months.

    2 votes

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    0 comments  ·  Settings  ·  Admin →
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  9. We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

    Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

    Proposed Solution:
    Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary”…

    14 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  10. Integrated Dialing System for KW Command

    I want to suggest the development of an integrated dialing system within KW Command, designed to streamline call workflows, enhance lead follow-up, and improve overall agent productivity. Here’s how it could function:

    Key Features:
    Integrated Dialer with List Management
    - Dial contacts directly within Command using a built-in system.
    - Create and call through lists based on tags, lead sources, or advanced filters (e.g., “Past Clients,” “Sphere of Influence,” or “Haven’t Been Called in 30 Days”).

    Post-Call Organization & Activity Logging
    - After each call attempt, prompt the user to log notes and select…

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  11. In Associates Command, adding an Interaction Activity: no can select an outcome compared to CommandMC = you can select the outcome: answered, no answer, left voicemail, etc. Support said this feature is not available in associates Command, only for CommandMC : However, in the standard Command platform used by associates, these specific interaction outcome options are not available. The functionality in CommandMC is tailored for Market Center leadership to manage and track interactions more comprehensively, which may not be mirrored in the associate-facing Command platform.

    *We'd love that for our associates who have ISA's and want to leave better details…

    3 votes

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    1 comment  ·  Contacts  ·  Admin →
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  12. 2 votes

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  13. 3 votes

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  14. This might be more comprehensive and harder than I may be making it seem, and I also feel this would be a HUGE value add to Agents/Admin and MCAs/TLs. It would be nice if we could build a Smart Plan that included multiple different Campaign Features. Building a Month Long Campaign for an event or Reverse BOLD 100. Features would include scheduling by Date, Utilizing Text & Email (Already does this in a smart plan) AND adding the ability to have Social Posts scheduled to go out based on the linked accounts in our Marketing Profile. And in an alternate…

    2 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  15. 2 votes

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    0 comments  ·  Marketplace  ·  Admin →
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  16. 3 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. 3 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  18. 2 votes

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    0 comments  ·  Websites  ·  Admin →
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  19. Currently, tags are sorted in order of date added to the contact. With system tags always appearing at the end of the list of tags. Would prefer that tags sort alpha/numerically on the contact card view and contact list columns view.

    7 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. The current layout of Command limits printing to the visible area of the page that so users can only print to what is currently on screen below the page header and to the right of the sidebar, which cuts off most important listing information.

    A print-friendly version of simply the Listing Details without the Command navigation elements would be helpful particularly for internal KWLS listings. These are not on the MLS, but some Agents may need to access the equivalent of a "MLS Sheet" about the property.

    2 votes

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    0 comments  ·  Listings  ·  Admin →
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