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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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735 results found

  1. The branch nickname of cobrokers and referral agents is pulling onto DAs instead of the name of the brokerage. This is causing confusion for agents, title companies and MCAs. Agents will put N/A in the branch nickname and it is printed on the DA. Please change the field where the DA is pulling the cobroker info.

    11 votes

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  2. Having the Details side panel can be useful, but a lot of the time it needs to be collapsed to see the Opportunity fully.

    There should be a toggle in Settings to set whether you want the Details side panel to be opened or closed by default when opening an Opportunity. It would be a great Quality of Life addition to this new layout.

    4 votes

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  3. Add the ability for agents to see their own production reports in Command. They need to be able to see their production by month, year, and total (especially for year-end tax information).

    52 votes

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    working on it  ·  2 comments  ·  Reports  ·  Admin →
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  4. So I have come across a really interesting AI product. It's called housewhisper.ai. What it does:

    Interaction through text, phone call, or voice memo—no apps or logins needed. It acts as a virtual assistant you speak with naturally.

    Updates your CRM, schedules appointments, sets reminders, and sends follow-ups as if you had a live assistant.

    This is a huge thing as it bridges the gap between non technology users and power users. It gives the ability to do so many things and doesn't require an app or dashboard to log into. It does need a full API access to do…

    6 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  5. Please ask the agent this question instead of us. This would be helpful so we can get the data in our market center on what is canceling and why. We do not always have the time to call and ask our agents even though we would love to.

    This would also hopefully help stop them from terminating a transaction they are trying to change information on if they input something wrong.

    48 votes

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  6. It would be great to see if a contact is opening or clicking on emails (for each email sent) from inside their contact.

    20 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  7. I'd like to be able to edit a past activity--for example when I send a text I enter it in activities. Would be great to be able to go back to that activity and update it with comments from the conversation that happens later instead of having to make a new activity.

    24 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  8. 9 votes

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  9. Filter contacts based on those that have or do not have opportunities. I am cleaning up my database and want to bulk archive many contacts, and I want to focus on the ones that do not have opportunities attached.

    5 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  10. 9 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  11. I would like to be able to have mailing labels addressed to both spouses/partners without having to create a 2nd contact. Having a "Mailing Salutation" field fix this.

    7 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  12. I send monthly postcards to contacts with the tag “Postcards.” Each month, I add about 10–15 new people to that tag.
    Currently, there’s no easy way to download only those recently tagged contacts without re-downloading and cleaning the entire list again per the specifications of my printer

    2 votes

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    under review  ·  1 comment  ·  Command App  ·  Admin →
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  13. With the increasing usage of AI note taking devices that export notes and conversations as a PDF file, agents need the ability to add those notes to the contact. Current note limitation where it takes several paragraphs and turns them into one long mess is useless.

    Clean outline and transcription on the pdf will help agents who use these call recording and note taking devices instead of asking agent to type in one thing and have platform try to make it all one long sentence.

    2 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  14. Add year back to the Birthday field in command. It appears to have been removed in a recent update.

    23 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  15. It would be a great feature to be able to share folders from my personal Canva account to my KW Canva account as I transition. Right now, I have to individually share dozens of different projects, and is very time consuming. Could this be something that we partner with Canva to make it easier for agents to transition to their new Canva account?

    4 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  16. Receive automatic email notifications for due tasks from the Opportunity Task Checklist.

    3 votes

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  17. Also include when sharing my business card via the app

    8 votes

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    under review  ·  2 comments  ·  Settings  ·  Admin →
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  18. Current Issue:
    At present, service areas in Command are determined solely by past closings (Rolling 12 months). This creates a major pain point for agents—especially top producers and independent brokerages transitioning to KW—because:

    It misrepresents service areas – Just because an agent has closed a one-off deal in a certain location doesn’t mean they actively serve that area.

    It limits visibility in the Referral Applet – Agents who are new to KW or have past experience in other brokerages cannot showcase their true service areas until they build a closing history within KW. This is frustrating for top agents and…

    13 votes

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    under review  ·  1 comment  ·  Referrals  ·  Admin →
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  19. When creating Direct Mail Campaigns in Command, it should check the contacts selected for duplicate addresses and not send multiple postcards to the same address.

    3 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  20. I would like a map search function in Command, similar to what is in MLS's and home search apps. So that if I have a Listing at 123 Main St, I can draw a circle around that address, and it will show me everyone I have in my Database who is within that search area so I can contact them specifically about my Listing. Or Farming, or mailers, or any other numerous options to find my contacts by geographic areas.

    77 votes

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    under review  ·  12 comments  ·  Contacts  ·  Admin →
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