683 results found
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Enable Claude Integration with Command for Automation and CRM Tasks
Requested Feature:
The agent would like KW to add a way for Claude to integrate with Command, such as:approved API access for Claude,
support for a third-party AI integration, or
a secure method for Claude to interact with Command for automation and CRM-related workflows.4 votes -
Transact Command Edition - Forms & Signature Mapping* URGENT**
Signature mapping is frequently incorrect.
Signature fields and text boxes are often assigned to the wrong signer.
Text boxes are frequently the wrong size or improperly positioned.
Users have no ability to correct these issues themselves and must instead submit requests through multiple people before corrections can be made, delaying transactions.
With DocuSign, we were able to manage our own signature mapping, update forms, create templates, and save reusable verbiage without relying on multiple people to make simple corrections or updates.
We also have custom forms that cannot be efficiently incorporated into templates because signature mapping cannot be created, requiring…2 votes -
Transact Command Edition - Templates & Team Collaboration
There is no true team template functionality.
Shared templates can only be managed through the Market Center Administrator account, requiring us to log into an entirely separate account to create and update templates.
Templates cannot be shared with selected users. Instead, they are either visible to the entire Market Center or to no one.
As an expansion team operating across multiple Market Centers, we must recreate and maintain templates in multiple MCA accounts.
Layouts cannot be shared between users.
Every team member must maintain their own layouts, meaning every form update must be recreated individually across multiple accounts.
Layouts cannot…3 votes -
Transact Command Edition - Mobile Accessibility *URGENT*
THIS IS AN URGENT REQUEST FOR TRANSACT COMMAND***
There is no dedicated mobile application.
The platform is also not accessible through Safari or Chrome on a mobile device.
This makes it extremely difficult to resend documents or assist clients while away from the office.3 votes -
Transact Command Edition - Document Viewing & Editing
Once documents have been sent for signature, there is no way to view the actual signing package. If a client has questions, we cannot open the exact version they are viewing to guide them through the process.
If a correction is needed after documents have been sent, the process is extremely inefficient. Users must:
Re-select every document.
Return to the editing stage.
Rebuild the entire signing package.The only item that can be edited after sending is the recipient's email address.
3 votes -
Transact Command Edition -Client Experience
We frequently have sellers who experience issues receiving signing emails or accessing their documents.
Many clients tell us the platform is not user-friendly, particularly when completing lengthy forms such as Property Disclosures. Many of our clients were previously accustomed to DocuSign and have expressed frustration with the increased complexity of this platform.
When a signer misses a required field, the platform simply indicates that something remains outstanding but does not direct the signer to the missing field or document. There is no prompt guiding them to what still requires attention.
There is no option to save progress during a signing.…3 votes -
8 votes
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AI email, text, call script
Compose AI- Ability to have AI provide a text, email, or conversation guides for calls based on contact information, notes, social, etc. This would be great in Command and Command MC.
40 votes -
Details Side Panel in Opportunities Collapsed by Default
Having the Details side panel can be useful, but a lot of the time it needs to be collapsed to see the Opportunity fully.
There should be a toggle in Settings to set whether you want the Details side panel to be opened or closed by default when opening an Opportunity. It would be a great Quality of Life addition to this new layout.
19 votes -
Edit timeline activity
Edit timeline activity - Contacts applet
10 votes -
Enable Adding Backup Offers After Offer Acceptance
Within the Command Opportunities Offers tab, users currently have the ability to add multiple offers until one offer is accepted. Once an offer is accepted, the option to add additional offers is removed.
We would like the ability to continue adding offers even after an offer has been accepted. In real estate transactions, sellers may continue receiving backup offers after an initial offer is accepted. Because of this, we need the ability to document and manage those backup offers directly within the same opportunity.
At the moment, once an offer has been marked as accepted, we are unable to add…
5 votes -
Updated Authentication Process for Command
Add additional security features in Command
Authenticator Apps: Options to link Authy, Google Authenticator, Microsoft Authenticator, or 1Password.
Hardware Keys: Support for Passkeys, YubiKeys, and FIDO2 devices.
SMS or Text Verification: While not perfect due to SIM swapping risks, it requires a separate physical device and is vastly superior to email verification.
6 votes -
Disclosures Signature
Feature Request: Integrated Disclosure Packet Portal in Lone Wolf Transact
OverviewSince Keller Williams already uses Lone Wolf Transact as its transaction platform, I believe there is an opportunity to streamline one of the most time-consuming parts of the offer process by building an integrated disclosure packet system.
The Problem
Today, listing agents typically upload disclosures to third-party services such as Disclosure.io or Dropbox. Buyer agents then:
Download the disclosure packet.
Read through the documents.
Create signature and initial fields manually (or have the listing side do it).
Send the packet to buyers for signatures.
Repeat the process for every…4 votes -
Connect Command with RealNex?
KW Commercial agents across the country rely on RealNex as our primary CRM, deal pipeline, and marketing platform. As powerful as Command is for residential workflows, it currently lacks seamless functionality tailored to the commercial side of the business—creating operational silos within our own brand.
Here’s why integrating Command with RealNex matters:
• Streamlined Operations: Syncing contact records, opportunities, and activity between Command and RealNex reduces double data entry and manual tracking.
• Enhanced Productivity: KW Commercial agents can leverage Command’s smart plans, task reminders, and KW ecosystem while maintaining the robust deal-tracking power of RealNex.
• Reporting Clarity: Leadership…
26 votes -
Sort all signings in Lone Wolf by status or progress
It would be great to be able to sort all signings by status or progress so I can see what needs to be resent or what has been completed. This is especially helpful if I am trying to get a quick glance on my phone.
5 votes -
Tag Types Needed for Filtering Tags
Tags are color coded but there's no way to filter the tags by their color. For example, we use green tags to differentiate client budget and purple tags to show client hobbies/interests. If we want to see all the purple tags together, there's no way to do that using the column filters or search. We have to use pre-fixes on our tags to keep groups of tag types together. Please add another filtering column in the settings/tags section for tag types?
22 votes -
Transact Command Edition
When sending documents, users can select reminder intervals (daily or every X number of days), but this feature is inconsistent. Documents frequently are not automatically resent or reminded as expected, requiring our team to manually review every outstanding signing and resend documents each day.
3 votes -
Command Transact Edition - Signing Section
There is no way to sort signings by Drafts, Pending Signatures, or Completed, making it difficult to locate and resend outstanding documents without opening each individual transaction.
Within the Signings section, documents cannot be sorted by property address or date. In the transaction list, the only available sorting options are list date, closing date, and modified date, which is not sufficient for managing a high volume of transactions.
3 votes -
Improved Website lead notifcations
Website leads represent high-intent prospects expecting rapid response times. Currently, form completions rely on in-app Command alerts. Because team members are not logged into Command continuously throughout the day, these time-sensitive leads go unnoticed for hours or are missed entirely.
Introduce immediate, high-priority push notifications outside of the platform to ensure zero delay in lead follow-up.
Instant SMS Alerts: Send direct text message notifications to designated agents or admins immediately upon form submission.
Distinctive Email Alerts: Deliver high-priority email notifications flagged with clear subject lines to bypass normal inbox noise.
Flexible Routing Options: Allow users to choose SMS, Email, or…
3 votes -
Ability to edit a signing in Lone Wolf after it has been sent
Many of our agents have commented that when we used DocuSign, they would send an envelope and then their clients would call them with various corrections that were needed in the documents ranging from signatures in the wrong places, incorrect contact information, or even incorrect spelling of their names. All of this information needs to be editable after the signing has been sent to the client without requiring the agent to completely restart the signing altogether the way it was in DocuSign.
The way that everything is set up in Lone Wolf now, any information that is fillable in a…
4 votes
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