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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


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If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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778 results found

  1. It would be highly valuable if Command could incorporate functionality similar to what Delta Media Group currently offers—direct MLS integration. Specifically, when a listing event occurs (such as a new listing, price change, open house, or status update), the system could automatically generate a corresponding post for the agent’s connected social media accounts. Ideally, these posts would be created within Campaigns for simple one-click approval. This would ensure agents remain fully compliant while significantly reducing the time and effort required to manage their marketing. By streamlining MLS-to-social automation within Command, agents would gain a seamless, efficient, and compliant way to…

    8 votes

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    under review  ·  3 comments  ·  Campaigns  ·  Admin →
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  2. Have a dashboard on the homepage of Command that shows all office exclusives for your market center.

    180 votes

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    tell us more  ·  57 comments  ·  Homescreen  ·  Admin →
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  3. I would like to be able to have mailing labels addressed to both spouses/partners without having to create a 2nd contact. Having a "Mailing Salutation" field fix this.

    12 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  4. 4 votes

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  5. We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

    Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

    Proposed Solution:
    Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary”…

    13 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  6. When you create am email list for an email campaign, you can load all the contacts from you database for that list you are creating. This system is ALSO pulling archived contacts into that email list. If you select all to add to your email campaign you are including archived contacts in that list. The system will see those archived contacts, to the list but will not send emails to them due to being in the contact archive. I would love for the system to just not add any archived contacts to any campaign including email campaigns. There is a…

    31 votes

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    working on it  ·  2 comments  ·  Campaigns  ·  Admin →
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  7. When searching for a referral partner, there currently isn’t a way to view their biography until the referral invitation has been accepted by either party. We would like to request the ability to view an agent’s biography prior to sending or accepting a referral invitation, as this would help us make more informed decisions when selecting a partner.

    8 votes

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    under review  ·  3 comments  ·  Referrals  ·  Admin →
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  8. Add the ability for agents to see their own production reports in Command. They need to be able to see their production by month, year, and total (especially for year-end tax information).

    54 votes

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    working on it  ·  2 comments  ·  Reports  ·  Admin →
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  9. The branch nickname of cobrokers and referral agents is pulling onto DAs instead of the name of the brokerage. This is causing confusion for agents, title companies and MCAs. Agents will put N/A in the branch nickname and it is printed on the DA. Please change the field where the DA is pulling the cobroker info.

    11 votes

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  10. CRMS like Lofty allows letters or postcards to be sent directly from Smartplans. This will be a huge improvements to Smartplans and of course should be able to select from Designs

    4 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  11. Filter contacts based on those that have or do not have opportunities. I am cleaning up my database and want to bulk archive many contacts, and I want to focus on the ones that do not have opportunities attached.

    7 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  12. 11 votes

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  13. It would be great to see if a contact is opening or clicking on emails (for each email sent) from inside their contact.

    23 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  14. I'd like to be able to edit a past activity--for example when I send a text I enter it in activities. Would be great to be able to go back to that activity and update it with comments from the conversation that happens later instead of having to make a new activity.

    27 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  15. An option to bulk delete tags within an account that were created or imported in by agents (non-system tags) to help speed up processing of accidental or mistaken imports and help clean up databases.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  16. Please ask the agent this question instead of us. This would be helpful so we can get the data in our market center on what is canceling and why. We do not always have the time to call and ask our agents even though we would love to.

    This would also hopefully help stop them from terminating a transaction they are trying to change information on if they input something wrong.

    50 votes

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  17. So I have come across a really interesting AI product. It's called housewhisper.ai. What it does:

    Interaction through text, phone call, or voice memo—no apps or logins needed. It acts as a virtual assistant you speak with naturally.

    Updates your CRM, schedules appointments, sets reminders, and sends follow-ups as if you had a live assistant.

    This is a huge thing as it bridges the gap between non technology users and power users. It gives the ability to do so many things and doesn't require an app or dashboard to log into. It does need a full API access to do…

    6 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  18. 10 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  19. Add Transaction and Opp ID numbers to the left rail so it is easily referenced - this is mainly for admin so they can easily reference these number for accounting/commission reports and in emails to their MC re: closing delays, changes in commissions, etc. At present, they must go to the commission tab to see the transaction # and "details" to see the Opp. ID#. It is clunky and should be easy to attach these numbers to the left rail as we do with the MLS #.

    Also just FYI, I am admin to Mike Begneaud, Jennifer Castro & Krystal…

    2 votes

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    under review  ·  1 comment  ·  Command App  ·  Admin →
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  20. It would be a great feature to be able to share folders from my personal Canva account to my KW Canva account as I transition. Right now, I have to individually share dozens of different projects, and is very time consuming. Could this be something that we partner with Canva to make it easier for agents to transition to their new Canva account?

    5 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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