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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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818 results found

  1. 8 votes

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  2. I'd like to be able to edit a past activity--for example when I send a text I enter it in activities. Would be great to be able to go back to that activity and update it with comments from the conversation that happens later instead of having to make a new activity.

    19 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  3. I would like to be able to have mailing labels addressed to both spouses/partners without having to create a 2nd contact. Having a "Mailing Salutation" field fix this.

    6 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  4. Add year back to the Birthday field in command. It appears to have been removed in a recent update.

    22 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  5. Filter contacts based on those that have or do not have opportunities. I am cleaning up my database and want to bulk archive many contacts, and I want to focus on the ones that do not have opportunities attached.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. Also include when sharing my business card via the app

    8 votes

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    under review  ·  2 comments  ·  Settings  ·  Admin →
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  7. I would like a map search function in Command, similar to what is in MLS's and home search apps. So that if I have a Listing at 123 Main St, I can draw a circle around that address, and it will show me everyone I have in my Database who is within that search area so I can contact them specifically about my Listing. Or Farming, or mailers, or any other numerous options to find my contacts by geographic areas.

    76 votes

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    under review  ·  12 comments  ·  Contacts  ·  Admin →
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  8. Be able to export my contacts ACTIVITY including texts, emails, smartplans, etc.

    6 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  9. When searching for a referral partner, there currently isn’t a way to view their biography until the referral invitation has been accepted by either party. We would like to request the ability to view an agent’s biography prior to sending or accepting a referral invitation, as this would help us make more informed decisions when selecting a partner.

    4 votes

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    under review  ·  1 comment  ·  Referrals  ·  Admin →
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  10. Current Issue:
    At present, service areas in Command are determined solely by past closings (Rolling 12 months). This creates a major pain point for agents—especially top producers and independent brokerages transitioning to KW—because:

    It misrepresents service areas – Just because an agent has closed a one-off deal in a certain location doesn’t mean they actively serve that area.

    It limits visibility in the Referral Applet – Agents who are new to KW or have past experience in other brokerages cannot showcase their true service areas until they build a closing history within KW. This is frustrating for top agents and…

    11 votes

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    under review  ·  1 comment  ·  Referrals  ·  Admin →
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  11. I’ve noticed that the system seems to treat the second and third words in contact entries as potential last names within the Contacts tab. For example, entries like "John & Mary Smith"—where spouses share an email address—are combined into a single "Full Name" field.

    If you check the Contacts section in KW Command, you'll see there is only one field labeled "Full Name." It would be much better to have two separate fields: one for First Name and one for Last Name. This structure is more efficient and improves both data entry and search functionality.

    When I searched for the…

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  12. Link command tasks with google calendar so when you add or delete a task it automatically adds or deletes on your calendar as a task. Its super annoying bouncing back and forth between both systems

    131 votes

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    in the backlog  ·  20 comments  ·  Tasks  ·  Admin →
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  13. For larger teams, we run into a lot of cases where a member of the team adds someone to their contacts, only to see the contact already exists in the team database. Our current workaround is telling the second agent to add the contact to their personal database, but then they can not leverage the team's SmartPlans, create team opportunities, the contact is not visible to the team, etc. We would love to have our agents operate solely out of their team account, but this snag makes it nearly impossible.

    It would be nice if you could toggle a setting…

    20 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  14. When creating SmartPlans under a team account when adding a task or call action add the ability to add agent information merge fields so we can put complete scripts in the task description box. Right now the only merge fields for these actions are contact based.

    36 votes

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  15. Smart Plans and Tasks in Smart Plans I should be able to trigger by date and not have to set by a period of time that goes by.

    8 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  16. 5 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  17. When you need to have a dual opportunity - it should just have a button that automatically replicate the opportunity w/o having to manually make it - it is a repetition and time-consuming

    14 votes

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  18. 7 votes

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    under review  ·  1 comment  ·  Command App  ·  Admin →
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  19. It seems like there is only a max option to delete 50 tasks at a time. It would be great to have the capability to delete all of your tasks at once in the backend settings since some people have 1,000+ tasks and doing 50 at a time would take some time deleting that many tasks.

    3 votes

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    under review  ·  1 comment  ·  Tasks  ·  Admin →
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  20. Enable Messages for Google on Android for KW email accounts

    6 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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