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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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617 results found

  1. 2 votes

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  2. Download all of the checklists from my account into a csv or other file for my opportunities by stages

    2 votes

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  3. agent wants a place where agent can give a feedback of a house tour

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  4. This idea suggests providing a more robust Team Transaction Detail report that includes Commission, Bonus, Outside Referral, and 1099 figures for the whole team, like the Intranet version used to display.

    2 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  5. We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

    Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

    Proposed Solution:
    Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary”…

    14 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  6. We would like to have the ability to add custom fields to the Opportunity Details page. Things like lockbox cod, lockbox location, bed/bath/acres/etc., MLS ID, etc.

    3 votes

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  7. I’d like to see an option where you can pull a report that shows whether a contact has opened an email, and/or engaged with it over any custom month span.

    For example, If I send out 2 emails a month to each client, I want to know if X client opened both emails, clicked on anything, and be able to track if they’re doing it consistently month to month to know who’s actively engaging in content.

    Currently you can look at each month’s email reports and see who’s opened your emails, and who’s engaged/clicked on something within them. That information…

    2 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  8. When searching for a referral partner, there currently isn’t a way to view their biography until the referral invitation has been accepted by either party. We would like to request the ability to view an agent’s biography prior to sending or accepting a referral invitation, as this would help us make more informed decisions when selecting a partner.

    11 votes

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    under review  ·  3 comments  ·  Referrals  ·  Admin →
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  9. The new Lead Box in the lower right corner is great. In my experience, many of the leads that come in through the agent websites are spam or phishing. Please add a third option to delete a "lead" right from the box.

    1 vote

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    under review  ·  1 comment  ·  Command App  ·  Admin →
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  10. This is similar to a couple other SmartPlan ideas. I just wanted to make the distinction between how they work now and what we need. Currently, they focus operations timing on the people and when they're added, not to the plan iteself, regardless of when the people are added. Even the DTD2 plans that are in the library don't really work because when you add new people to the plan the plan starts from the beginning. It doesn't add the person into the plan where the group is. We need plans that are based on dates and when we add…

    4 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  11. 2 votes

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  12. So I have come across a really interesting AI product. It's called housewhisper.ai. What it does:

    Interaction through text, phone call, or voice memo—no apps or logins needed. It acts as a virtual assistant you speak with naturally.

    Updates your CRM, schedules appointments, sets reminders, and sends follow-ups as if you had a live assistant.

    This is a huge thing as it bridges the gap between non technology users and power users. It gives the ability to do so many things and doesn't require an app or dashboard to log into. It does need a full API access to do…

    10 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  13. When you create am email list for an email campaign, you can load all the contacts from you database for that list you are creating. This system is ALSO pulling archived contacts into that email list. If you select all to add to your email campaign you are including archived contacts in that list. The system will see those archived contacts, to the list but will not send emails to them due to being in the contact archive. I would love for the system to just not add any archived contacts to any campaign including email campaigns. There is a…

    35 votes

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    working on it  ·  3 comments  ·  Campaigns  ·  Admin →
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  14. The banner video on my site is so dark it can hardly be seen. How do I remove this darkness

    2 votes

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    under review  ·  1 comment  ·  Websites  ·  Admin →
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  15. To be able to search email campagins results by tags. Example opened lists - to be able to search the list of openeds by tags to filter through easier. Or any of the lists of results that campagins provides: Delivered/opened/clicked/unsubscribed/not sent/not opened

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  16. I'd like to be able to edit a past activity--for example when I send a text I enter it in activities. Would be great to be able to go back to that activity and update it with comments from the conversation that happens later instead of having to make a new activity.

    34 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  17. I am looking for a way to narrow results based on my own check marks (not built in filtering). For example, having the criteria in my head, and checking the ones I want on my short list just by checking the boxes I then want to export THAT short list to csv

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  18. Currently, in Command, when creating an Opportunity, the system does not allow for an "assignee" to be automatically generated for single agents. The assignee must be manually added during or after the Opportunity creation process. This feature request proposes the ability for single agents to set a default "assignee" that is automatically applied when an Opportunity is created for their client.

    Proposed Functionality:

    Default Assignee Setting: Add an option in the Command Settings for single agents to designate themselves or another individual as the default assignee for all new Opportunities.
    Automatic Assignment: When an Opportunity is created, the system will…

    2 votes

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  19. Activity Tracking Report now under Activity & Custom Reports inside Business Reports only for CommandMC,

    This report is essential for individual agents - this is something KW recommends them to track daily, so we need to make it easier for them to do so

    3 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  20. Separate Phone Number Fields for Consumer-Facing and Agent-Facing Profiles

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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