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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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Command

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869 results found

  1. Per the product team, currently, there isn't an option to select specific dates when it comes to showing activity reports results.

    "this week" means 8 days ago. If today is May 6, 2025, then 8 days ago would be April 28, 2025.

    "last week" mean 14 days ago. Using the same reference date of May 6, 2025, that would place "last week" on April 22, 2025.

    Users would like to select a specific date range.

    2 votes

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  2. I send out email campaigns regularly through KW command to my sphere of influence. When I go into a profile to see activity on their timeline, it shows that the email was sent, but doesn't show if it was opened or not.

    Is there a way to add their activity on the recent campaign, for example, whether they opened, clicked, etc...?

    16 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  3. 3 votes

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    under review  ·  1 comment  ·  Websites  ·  Admin →
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  4. Would love to be able to create a smartplan that will fire the next step once the previous step has been marked as completed. For example, smartplan forms task to call contact. Once that call has been made and that task marked as completed, the next smartplan task fires immediately to send an email but this email is not sent until the call task has been checked completed.

    5 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  5. When working in the KW Command Design editor, I’ve noticed that when I set my design text color to white (or any light color), the text in the editor itself also turns white—making it almost impossible to see or edit. It would be really helpful if the editor could default the text color to black or provide a way to make it more readable while editing, regardless of the final design color. This would make it a lot easier to make changes and avoid mistakes when working on marketing pieces. It's a small change that would go a long way…

    2 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  6. This Idea would be for both Recruits and Associates. Command has access to the Productive app and it is extremely helpful. Many of our offices use the Command side to run our associates because it has more useful applications such as productive. From a risk, compliance, and productivity standpoint, having PRODUCTIVE in Command MC would be highly beneficial. It can record our calls and have a AI summary of the call uploaded into our contact card with the calander appointments and the tasks that need completed as well as soon to be released email follow up. This is a no…

    7 votes

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    under review  ·  0 comments  ·  Marketplace  ·  Admin →
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  7. When I schedule an event from command in google calendar it would be very helpful if that event would show in timeline or tasks rather than having to create a second record to show the meeting.

    24 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  8. Is there a way to keep the task list from scrolling all the way to the top after making a date / assigned agent change?

    2 votes

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    under review  ·  1 comment  ·  Tasks  ·  Admin →
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  9. 3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  10. 2 votes

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    under review  ·  0 comments  ·  Marketplace  ·  Admin →
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  11. Create a smart plan that will automatically send out on every client's home anniversary.

    5 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  12. When we enter contacts into Command that need to be linked, it would be awesome that when after you enter the first contact, and then when you start on the second and you "Add a relationship" ....if the Collaborator and Tags automatically populated to the second contact...that would be amazing!

    4 votes

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  13. When sending messages via Twilio, the agent would like to insert a letter or template, but this feature appears unavailable. Also, within the SmartPlans timeline, there is no option to delete outdated newsletters.

    2 votes

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  14. On the right-hand side of the contact profile, the "Last Time Contacted" field appears empty. Scrolling to the bottom of the page, there is no information about how or when the lead was added—no creation or interaction dates are shown.

    2 votes

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  15. When the agent clicks on a lead's name in the Campaigns section, nothing happens. The expectation is that clicking the name would redirect the agent to the corresponding contact profile in the Contacts section, but this is not occurring. As a result, the agent must manually enter the lead information into the system, which is causing frustration.

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  16. When looking at the Tasks page, have the ability to mark several tasks completed like we do with Reschedule, Reassign, Change Priority, Archive.

    3 votes

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  17. Add Specific Property Address or Open House Tag, then Trigger 8x8 for Open House Sign ins

    1 vote

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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  18. Be able to send saved searches to multiple email addresses for the same contact.

    2 votes

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  19. It is currently a little cumbersome to have go into the edit penicil to make changes to a contact. For instance a quick tag to add, or a client has a number listed from an import, but I have to go into the edit menu to move that number to their main number. It would be nice if we could just click and edit right from the contact and not have to open the edit screen.

    2 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  20. The Lead Sources ring chart needs to reflect ALL leads for the time period so it matches a Contact find OR the Sources report needs to note that it's only reflecting the TOP 10 sources. It is not clear from just looking at the report right now.

    3 votes

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