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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
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When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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621 results found

  1. Currently, when an agent enables Keller Home Loans (KHL) on their KW website or mobile app, the leads generated through the “Save Thousands” / KHL promotion are routed to the generic KHL site and then assigned to loan officers outside of the agent’s control. This creates two major issues:

    The lead originated from the agent’s KW site but is assigned to another loan officer, causing the agent to lose the opportunity.

    Since KHL loan officers are often dual-career (loan officer + realtor), this may also result in losing the lead to another real estate agent.

    Proposed Feature:

    Add an option…

    2 votes

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    0 comments  ·  Websites  ·  Admin →
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  2. 6 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  3. be able to filter contacts by last called

    11 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  4. We would like to have similar features that Personal and team sites have, in fact we would like to have the forced registration and lead capture inside Market Center websites!

    2 votes

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    0 comments  ·  Websites  ·  Admin →
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  5. download a list of my contacts that clicked on the link within my SmartPlan. Those are ideal follow up calls, and right now you have to manually write down the Email address and individually search the database. We need the ability to download the list of contacts, with complete contact information, that opened an Email or clicked on a link in an Email.

    2 votes

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    0 comments  ·  SmartPlans  ·  Admin →
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  6. 2 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  7. 2 votes

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  8. Regarding Task Lists under Opportunities (both Buy and sell)

    In Opportunities (Seller or Buyer) when you're making Checklists, there's the ability to make tasks assignable.

    Presently the options are self, "unassigned", or specific "team members" (you must pick an individual).

    I'd like to see this be dynamic: For example, as the Rainmaker, if my Buyer's Agent makes an opportunity for a Buyer, I want all the tasks they're responsible for assigned to them. The field in the task list wouldn't be assigned to an individual, but rather their role ("creator" of the opportunity), while some tasks would be static and…

    6 votes

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  9. It would be great for there to be a built in calendar (maybe your Google calendar) integrated into Command so you can add events, reminders, tasks for you to do, etc. That way it is all built into Command on the homepage or the tasks applet.

    3 votes

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    under review  ·  0 comments  ·  Homescreen  ·  Admin →
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  10. You know how, when we send a Smart Plan via email, there's a report that shows who received it and who opened it—so we can track who's interested? It would be really helpful if we had something similar for text messages sent through Twilio. Ideally, we could see tracking information—like who opened the message—directly beneath the text when we're sending it.

    2 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  11. 2 votes

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    0 comments  ·  Designs  ·  Admin →
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  12. Since the MC Intranet websites were discontinued, agents have lost the ability to send mass emails to their Market Center peers - a tool they used to share listings, buyer needs, vendor recommendations, event promotions, etc. To restore this important connectivity, Command should include a feature that allows agents to send mass emails within their own Market Center without having to manually add the Market Center roster to their contacts, as agents may not know who is new to the Market Center or who has left.

    50 votes

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    under review  ·  10 comments  ·  Contacts  ·  Admin →
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  13. So I have come across a really interesting AI product. It's called housewhisper.ai. What it does:

    Interaction through text, phone call, or voice memo—no apps or logins needed. It acts as a virtual assistant you speak with naturally.

    Updates your CRM, schedules appointments, sets reminders, and sends follow-ups as if you had a live assistant.

    This is a huge thing as it bridges the gap between non technology users and power users. It gives the ability to do so many things and doesn't require an app or dashboard to log into. It does need a full API access to do…

    10 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  14. It would be a great feature to be able to share folders from my personal Canva account to my KW Canva account as I transition. Right now, I have to individually share dozens of different projects, and is very time consuming. Could this be something that we partner with Canva to make it easier for agents to transition to their new Canva account?

    5 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  15. 2 votes

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  16. Filter contacts based on those that have or do not have opportunities. I am cleaning up my database and want to bulk archive many contacts, and I want to focus on the ones that do not have opportunities attached.

    14 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  17. Currently to find information about contacts you need to scroll to see information.

    While the email and phone number are visible, things like the description, mailing address, and other information could be included by eliminating much of the white space that is being allocated to separate information.

    Doing this allows users to get all information at a glance, making the system more efficient.

    3 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  18. were unable to unsubscribe from the monthly neighborhood alerts. While I was able to manually do this for them, I wanted to alert KW that there seems to be an issue with the unsubscribe option on those monthly emails. I don't need any further support (just passing along this info for the tech team). Thanks so much, Jil

    2 votes

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    0 comments  ·  Settings  ·  Admin →
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  19. The ability to filter contacts and build smart views within contacts - is a game changer, but not able to use the same filtering to run a campaign is frustrating. Campaigns has significantly better reporting (than smart plans). Why not allow the contact list to be pulled from the already created smart views list in the contact applet for campaigns? I send a single email smart plan to use the smart view list - vs using campaigns, when I could benefit from the reporting in campaigns. The filtering allows to really define your data base, and appropriately send the right…

    4 votes

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    under review  ·  2 comments  ·  Campaigns  ·  Admin →
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  20. Be able to paste text into the email campaign set up instead of having to use an email design.

    3 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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