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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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617 results found

  1. Allow associates to see rankings/production of all KW associates. Include a filter option for MC and region. This would be the same report option as was previously a part of the KW reports.

    7 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  2. Tags are color coded but there's no way to filter the tags by their color. For example, we use green tags to differentiate client budget and purple tags to show client hobbies/interests. If we want to see all the purple tags together, there's no way to do that using the column filters or search. We have to use pre-fixes on our tags to keep groups of tag types together. Please add another filtering column in the settings/tags section for tag types?

    20 votes

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  3. Having the Details side panel can be useful, but a lot of the time it needs to be collapsed to see the Opportunity fully.

    There should be a toggle in Settings to set whether you want the Details side panel to be opened or closed by default when opening an Opportunity. It would be a great Quality of Life addition to this new layout.

    19 votes

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  4. 3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  5. CRMS like Lofty allows letters or postcards to be sent directly from Smartplans. This will be a huge improvements to Smartplans and of course should be able to select from Designs

    6 votes

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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  6. The mail label feature is amazing and the labels come out looking so nice and professional. However, when using BULK MAIL, it is necessary to have an address with a name and "or Current Resident" added to it. Bright MLS has this feature and I am hoping that Command can add this as an export. The ONLY way to use Bulk Mail is to have 'or current resident' added to the name you are sending to. This type of mailing saves us tons of money and rather than exporting to a csv and having to add the column and then…

    9 votes

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  7. After the latest Command update, agents are no longer able to edit the Estimated Close Date in the Opportunity after an offer has been accepted. It's important that agents are able to update the closing date as that is the date we sort files for Compliance.

    38 votes

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  8. Commercial properties cannot be displayed on Consumer platforms. However, when creating a Collection in the Listings Applet, property search filters show an option to filter by Property Type: Commercial. When users tick this checkbox to apply this filter, there are 0 listings in search results, which is expected but having a non-functionality filter option causes confusion. To reduce confusion and have parity with the consumer platforms, filters in the Collections modal should match the filters found on kw.com and the KW app.

    2 votes

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    0 comments  ·  Listings  ·  Admin →
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  9. With the increasing usage of AI note taking devices that export notes and conversations as a PDF file, agents need the ability to add those notes to the contact. Current note limitation where it takes several paragraphs and turns them into one long mess is useless.

    Clean outline and transcription on the pdf will help agents who use these call recording and note taking devices instead of asking agent to type in one thing and have platform try to make it all one long sentence.

    3 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  10. Can you add the option on our contacts to send a link for them to review us please so we don't have to scour Command for the link?

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  11. Receive automatic email notifications for due tasks from the Opportunity Task Checklist.

    6 votes

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  12. 2 votes

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    0 comments  ·  Settings  ·  Admin →
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  13. 3 votes

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  14. When creating Direct Mail Campaigns in Command, it should check the contacts selected for duplicate addresses and not send multiple postcards to the same address.

    3 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  15. In a Contact record that has a saved email address, when I right click on the email address hyperlink, there is no option to click "copy email address". This is a feature in many applications. It would be helpful to quickly copy from this Contact view screen instead of having to click Edit contact to then copy. This new option would save a step.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  16. Agent Hailee Fliam reported that her website is displaying location information for Lincoln, but she wants it to show Omaha, as her office is based in Omaha while her broker is located in Lincoln. Currently, this information is not customizable because it is pulled from the core data of the agent's profile and defaults to the first associated Market Center.

    It was confirmed that the only way to change this information would be for the agent to leave the current Market Center, which is not an ideal solution. A feature request has been suggested to make this information customizable in…

    3 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  17. Currently, when an agent enables Keller Home Loans (KHL) on their KW website or mobile app, the leads generated through the “Save Thousands” / KHL promotion are routed to the generic KHL site and then assigned to loan officers outside of the agent’s control. This creates two major issues:

    The lead originated from the agent’s KW site but is assigned to another loan officer, causing the agent to lose the opportunity.

    Since KHL loan officers are often dual-career (loan officer + realtor), this may also result in losing the lead to another real estate agent.

    Proposed Feature:

    Add an option…

    2 votes

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  18. 6 votes

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  19. be able to filter contacts by last called

    11 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  20. We would like to have similar features that Personal and team sites have, in fact we would like to have the forced registration and lead capture inside Market Center websites!

    2 votes

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    0 comments  ·  Websites  ·  Admin →
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