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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
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  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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785 results found

  1. KW Commercial agents across the country rely on RealNex as our primary CRM, deal pipeline, and marketing platform. As powerful as Command is for residential workflows, it currently lacks seamless functionality tailored to the commercial side of the business—creating operational silos within our own brand.

    Here’s why integrating Command with RealNex matters:

    • Streamlined Operations: Syncing contact records, opportunities, and activity between Command and RealNex reduces double data entry and manual tracking.

    • Enhanced Productivity: KW Commercial agents can leverage Command’s smart plans, task reminders, and KW ecosystem while maintaining the robust deal-tracking power of RealNex.

    • Reporting Clarity: Leadership…

    21 votes

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  2. SMS messages sent within Command using Twilio are included in the AI summary. The messages sent and received on our phones while we're mobile are not and there isn't a way to import them into Command

    2 votes

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  3. Currently the filter will filter by the Day and month of a Home Anniversary. So if you want to look just for home anniversary's of clients who purchased 5 years ago, you won't be able to. As the filter will show all the anniversaries, as they happen every year.

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  4. When applying a merge field in a smart plan, the text of the [merge field] that appears does not adjust to match the font size of the rest of the email. It looks unprofessional having the client name tiny (for example) and then larger text in the body. If you leave the text size to match the merge field size, you have all tiny text. Please allow the merge field to adjust with the size and font on the email.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  5. I’ve noticed that the system seems to treat the second and third words in contact entries as potential last names within the Contacts tab. For example, entries like "John & Mary Smith"—where spouses share an email address—are combined into a single "Full Name" field.

    If you check the Contacts section in KW Command, you'll see there is only one field labeled "Full Name." It would be much better to have two separate fields: one for First Name and one for Last Name. This structure is more efficient and improves both data entry and search functionality.

    When I searched for the…

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. While using the Task tab, I attempted to locate a specific task by searching the contact’s name, but this functionality doesn’t appear to be supported. I also reviewed the help documentation on the website and confirmed that the system currently does not allow task searches by contact name.

    To locate the task, I had to use a workaround—clicking the colored labels on the side, selecting the red “Past Due” label, and manually scrolling through the list until I found it. This method was time-consuming, especially given the length of the task list.

    Having the ability to search tasks by contact…

    3 votes

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  7. 4 votes

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  8. Can we get LinkedIn added as a default option in our social media posts for campaigns?

    3 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  9. Have an identifies as gender option and a photo of the client next to the client's name in the contact profile.

    11 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  10. If you could add Mosaic in Daytona Beach, FL as a neighborhood agents could select to send out a monthly neighborhood update that would be perfect.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  11. Ability to narrow down target characteristics so the ad's objective becomes more specific and the marketing campaign becomes more effective

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  12. 2 votes

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  13. since so many referrals between market centers exist, wouldnt it be easier to have an annual post of the market center's w-9 so agents don't have to track them down when they have a closing and the MCA can simply access the market center's doc for tax purposes.

    4 votes

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  14. Can we work on making Command more functional and get rid of all the bugs before we continue adding new features. Things like the marketing profile keep getting moved around, the contacts dashboard changed, and new features are getting rolled out. Can the consistency of Command be improved because I have to submit a ticket every week that is always elevated to the Dev Team.

    1 vote

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    under review  ·  0 comments  ·  Homescreen  ·  Admin →
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  15. A question about why "Notes" were removed from the Dashboard I have been using that field to store links and websites for my various KW groups that I visit often

    2 votes

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    under review  ·  1 comment  ·  Homescreen  ·  Admin →
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  16. Allow a way to NOT have the security code sent to my account!

    Please enable a toggle that will help the agent secure his/her account, and in case they don't want to have this account secured, please enable an option on where they can disable this recovery code, as she always try to give access to someone such as TC or OP

    2 votes

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    under review  ·  0 comments  ·  Homescreen  ·  Admin →
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  17. Add waterfront, dock, beach to the search function in Command.

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  18. 3 votes

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    under review  ·  1 comment  ·  Websites  ·  Admin →
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  19. I’d like to add an image to notes

    1 vote

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  20. 3 votes

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