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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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621 results found

  1. Agent will like to add Sold Listings too Save Searches

    3 votes

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    under review  ·  1 comment  ·  Listings  ·  Admin →
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  2. As the smartplan is being created, it should also auto save. There is nothing worse that to spend an hour crafting something amazing, have the Internet go down, or have to leave the screen to do something else, and come back and the whole smart plan you just created is gone!!

    3 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  3. 3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  4. With the increasing usage of AI note taking devices that export notes and conversations as a PDF file, agents need the ability to add those notes to the contact. Current note limitation where it takes several paragraphs and turns them into one long mess is useless.

    Clean outline and transcription on the pdf will help agents who use these call recording and note taking devices instead of asking agent to type in one thing and have platform try to make it all one long sentence.

    3 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  5. 3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. When creating Direct Mail Campaigns in Command, it should check the contacts selected for duplicate addresses and not send multiple postcards to the same address.

    3 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  7. Agent Hailee Fliam reported that her website is displaying location information for Lincoln, but she wants it to show Omaha, as her office is based in Omaha while her broker is located in Lincoln. Currently, this information is not customizable because it is pulled from the core data of the agent's profile and defaults to the first associated Market Center.

    It was confirmed that the only way to change this information would be for the agent to leave the current Market Center, which is not an ideal solution. A feature request has been suggested to make this information customizable in…

    3 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  8. It would be great for there to be a built in calendar (maybe your Google calendar) integrated into Command so you can add events, reminders, tasks for you to do, etc. That way it is all built into Command on the homepage or the tasks applet.

    3 votes

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    under review  ·  0 comments  ·  Homescreen  ·  Admin →
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  9. Currently to find information about contacts you need to scroll to see information.

    While the email and phone number are visible, things like the description, mailing address, and other information could be included by eliminating much of the white space that is being allocated to separate information.

    Doing this allows users to get all information at a glance, making the system more efficient.

    3 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  10. Be able to paste text into the email campaign set up instead of having to use an email design.

    3 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  11. When creating an address for a contact (It was a PO Box) I cannot manually type in the state. I have to search for the state even if I put the correct abbreviation for the state. So annoying!

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  12. Add a ‘Documents’ button to the contact record so we can save and organize documents even before the contact becomes an opportunity.

    3 votes

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  13. It would be nice to add a contact while I am already on a contacts page so I don't have to keep clicking on the "back to contacts " tab to back to the contacts list and click "create a new contact". I often come home from networking events and have a stack of business cards and causes extra steps in adding one new contact after another

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  14. SMS messages sent within Command using Twilio are included in the AI summary. The messages sent and received on our phones while we're mobile are not and there isn't a way to import them into Command

    3 votes

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  15. Hi KW Labs Team,

    I’d like to offer feedback on the current Commission Request process in Command and suggest an updated, agent-friendly design based on common challenges we see at our market center. I understand that I may not know all the ins and outs of the backend process, but this is a time-consuming problem for both the agent and the staff.

    Step-by-Step Input Form (Agent-Facing)
    Remove “Create an Offer” requirement. Instead, begin with a Commission Request Wizard that asks only the relevant and required questions.
    Step 1: Transaction Basics

    Sale Price
    Closing Date
    Is this new construction? (If yes,…

    3 votes

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  16. 3 votes

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    0 comments  ·  Websites  ·  Admin →
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  17. 3 votes

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    under review  ·  0 comments  ·  Homescreen  ·  Admin →
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  18. In Associates Command, adding an Interaction Activity: no can select an outcome compared to CommandMC = you can select the outcome: answered, no answer, left voicemail, etc. Support said this feature is not available in associates Command, only for CommandMC : However, in the standard Command platform used by associates, these specific interaction outcome options are not available. The functionality in CommandMC is tailored for Market Center leadership to manage and track interactions more comprehensively, which may not be mirrored in the associate-facing Command platform.

    *We'd love that for our associates who have ISA's and want to leave better details…

    3 votes

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    1 comment  ·  Contacts  ·  Admin →
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  19. 3 votes

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  20. 3 votes

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    0 comments  ·  Reports  ·  Admin →
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