736 results found
-
Market Center Mass Email Feature in Command
Since the MC Intranet websites were discontinued, agents have lost the ability to send mass emails to their Market Center peers - a tool they used to share listings, buyer needs, vendor recommendations, event promotions, etc. To restore this important connectivity, Command should include a feature that allows agents to send mass emails within their own Market Center without having to manually add the Market Center roster to their contacts, as agents may not know who is new to the Market Center or who has left.
24 votes -
Connect Command with RealNex?
KW Commercial agents across the country rely on RealNex as our primary CRM, deal pipeline, and marketing platform. As powerful as Command is for residential workflows, it currently lacks seamless functionality tailored to the commercial side of the business—creating operational silos within our own brand.
Here’s why integrating Command with RealNex matters:
• Streamlined Operations: Syncing contact records, opportunities, and activity between Command and RealNex reduces double data entry and manual tracking.
• Enhanced Productivity: KW Commercial agents can leverage Command’s smart plans, task reminders, and KW ecosystem while maintaining the robust deal-tracking power of RealNex.
• Reporting Clarity: Leadership…
20 votes -
AI email, text, call script
Compose AI- Ability to have AI provide a text, email, or conversation guides for calls based on contact information, notes, social, etc. This would be great in Command and Command MC.
25 votes -
Gemini Ai Features
Hi Team,
I'm writing to express concern about the limited functionality of Gemini Pro within our system at KW. When it was first released, our agents had access to a variety of features that were incredibly popular and are now no longer available.
Some of the most missed features include:
Staging photos of vacant properties
Prompts to create images and flyers for social media
Prompts to generate videos
These tools were a huge benefit, especially for new agents who don't yet have the revenue to invest in paid subscriptions for other platforms like ChatGPT Pro or Gemini Pro. The ability…
17 votes -
Date-Based Smartplans
I would love for there to be an option for date based SmartPlans. Where you can excluded weekends or even trigger SmartPlans to happen on certain days. For example similar to the birthday plan and home anniversary plan, have where you can do a wedding anniversary smartplan or even on certain holidays have it trigger that way you don't have to remember to set it up X amount of days before the holiday.
136 votes -
Add a date filter so user can select range of date, or specific date in general for activity reports
Per the product team, currently, there isn't an option to select specific dates when it comes to showing activity reports results.
"this week" means 8 days ago. If today is May 6, 2025, then 8 days ago would be April 28, 2025.
"last week" mean 14 days ago. Using the same reference date of May 6, 2025, that would place "last week" on April 22, 2025.
Users would like to select a specific date range.
29 votes -
Send from @kw.com Email Address
Use our actual KW email addresses instead of the "agent99999@mailer.kw.com" when we send out marketing emails. The person would more easily recognize who its from and this would help avoid having our emails go to the recipient's spam folder.
206 votes -
Canva/KW Team Brand Kit
Open the Canva/KW Enterprise account to allow a personal brand kit for teams. Canva Pro account offers an brand kit and if we are going to switch over to the enterprise account, we need to be able to design freely with both the KW logos and brand information as well as our own team branding.
10 votes -
Update Neighborhood Boundaries
The neighborhood boundaries are outdated and need to be updated. I am currently looking for the Jasper Highlands neighborhood in Jasper, TN and it is not showing as a neighborhood in Command even though it is listed as a neighborhood on the Nextdoor app.
98 votes -
Allow a total mailing label export for a filter.
Currently you can only export 500 contacts at a time. For larger databases, the separate downloads then need to be combined. This causes duplicate mailing labels if there is a "relationship" tying two contacts together that then need to be deleted. The current 500 record limit results in extra time and work to get a clean export. Please allow a mailing label export for all records in a filter.
73 votes -
MC Exclusive Listings Widget on Dashboard
Have a dashboard on the homepage of Command that shows all office exclusives for your market center.
180 votes -
allow custom smart plan to use birthday information from a Contact’s details
Please allow my custom smart plan auto start on the birthday or home anniversary in their contact info. I do not want to use the KW template and its very time consuming to add each person individually to my custom smart plan every year... thank you
64 votes -
Text message signature
Allow creation of text message signatures to be included on outgoing texts.
9 votes -
email campaigns adding archived contacts
When you create am email list for an email campaign, you can load all the contacts from you database for that list you are creating. This system is ALSO pulling archived contacts into that email list. If you select all to add to your email campaign you are including archived contacts in that list. The system will see those archived contacts, to the list but will not send emails to them due to being in the contact archive. I would love for the system to just not add any archived contacts to any campaign including email campaigns. There is a…
30 votes -
View Referral Bio Before Sending or Accepting Invitation
When searching for a referral partner, there currently isn’t a way to view their biography until the referral invitation has been accepted by either party. We would like to request the ability to view an agent’s biography prior to sending or accepting a referral invitation, as this would help us make more informed decisions when selecting a partner.
8 votes -
Referral Opportunity Type
Right now our MCA team is having to recreate all referral offers/transactions to get incoming referral checks paid out to agents. It would be amazing and extremely helpful if the agent could select the sale type as a referral themselves.
118 votes -
MLS-to-Social Media Automation in Command
It would be highly valuable if Command could incorporate functionality similar to what Delta Media Group currently offers—direct MLS integration. Specifically, when a listing event occurs (such as a new listing, price change, open house, or status update), the system could automatically generate a corresponding post for the agent’s connected social media accounts. Ideally, these posts would be created within Campaigns for simple one-click approval. This would ensure agents remain fully compliant while significantly reducing the time and effort required to manage their marketing. By streamlining MLS-to-social automation within Command, agents would gain a seamless, efficient, and compliant way to…
5 votes -
Remove "Branch Nickname" as the name of the cobroker and referral on DAs.
The branch nickname of cobrokers and referral agents is pulling onto DAs instead of the name of the brokerage. This is causing confusion for agents, title companies and MCAs. Agents will put N/A in the branch nickname and it is printed on the DA. Please change the field where the DA is pulling the cobroker info.
11 votes -
Make the AI Summary Optional or Hidden in Contact Profiles
We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.
Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.
Proposed Solution:
Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary”…10 votes -
Gender
Have an identifies as gender option and a photo of the client next to the client's name in the contact profile.
7 votes
- Don't see your idea?