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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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Command

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683 results found

  1. If someone goes to my website and starts typing in their street address, they should not have to scroll through literal PAGES of other partial matches for an address before finding their address.

    No other real estate website does it this way.

    i have attached multiple screen shots for the same address search for an example.

    7 votes

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    3 comments  ·  Websites  ·  Admin →
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  2. As a MCTT, I've noticed with a lot of agents that it can get very confusing on where they need to put in information to go on their Consumer sites. I have a lot of people that update their bio and headshots in the My Profile section and then wonder why it's not updating anywhere because it's hard to find the Marketing Profile and no where really explains the difference between the two. It would also be great to add a button on the Consumer tab that takes you to your Marketing Profile so it's also easier to find as…

    10 votes

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    in the backlog  ·  4 comments  ·  Settings  ·  Admin →
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  3. I’m receiving automated texts through my twilio account. These texts are many characters to include emojis. There are consuming my credits. How do I block that number from using all my credits.

    4 votes

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  4. This would be useful as it would allow the RM to oversee all deals going through their team to ensure the opportunities have the necessary team documentation correct, as well as allow the RM to ensure the offer and commission submission is correct (i.e. splits, etc...) prior to submitting it to the MC for review.

    This would ideally be something the RM would have control of and be a "final check" before submitting the docs and offers to the MC for their approval by the agents on that team.

    In my opinion, the best way to do this would be…

    5 votes

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  5. Within Opportunities, could there be multiple checklist templates setup to choose from when populating the checklist for a given phase of the opportunity. For example, a new construction buyer opportunity may have a longer-timeline to it and a few different but standard steps (like a blue-tape walkthrough, or activating appliance warranties after the home is purchased). I know I would like this functionality, maybe others would as well.

    7 votes

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  6. Currently, I have set our Team's yearly production goal under our rainmaker's account while logged under the team account. Initially I thought this was setting the goal for the whole team under the team account. I had an individual agent on the team add in their annual goal in their Command account on the team side. Since doing so, when looking at goals for "All Team Members" it now has the combination of the Team/Rainmaker Goal, plus the individual agent. Ex: 65 Transactions (Team) + 16 (Individual) = 81 Transactions (All Team Members, not correct)

    There should be a way…

    8 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  7. We cannot edit or delete system tags, which results in duplicate tags being created/used. Please give us the option to edit or remove system tags.

    39 votes

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    in the backlog  ·  12 comments  ·  Contacts  ·  Admin →
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  8. 8 votes

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    under review  ·  4 comments  ·  SmartPlans  ·  Admin →
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  9. For tracking purposes. Is there a way to go in and check for all updated notes and activities per month or time period? The goal is to know what activities we are doing and to be able to track our activities. This would be a helpful tool to coordinate with team and leadership opportunities. And to know how productive we are in working our database.

    8 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  10. There doesn't seem to be a way to access my documents for a transaction in Command App mobile version. Is there a way to add that feature sooner than later? There is a Detail, Tasks, and Notes in the opportunity. That would be a great location to add access to docs.

    18 votes

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  11. There is some technology that is set to come out from a lead source that uses AI to analyze multiple public data sets to guess the likelihood of homeowners making a move: date of last move, mortgage balance, equity left/built in the home, neighborhood activity, etc. This could be leveraged to better scope out/implement farming or other marketing techniques in certain neighborhoods. The program gives estimates of their likelihood to move, with breakdowns and reasons as to why.

    12 votes

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    working on it  ·  0 comments  ·  Contacts  ·  Admin →
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  12. The only way to determine what associate training is needed in the sales process is to examine conversion rates from contact to appt to contract to close. These fields already exist in Command. Why doesn’t command calculate these crucial ratios automatically from agent supplied dates? Or similar? The framework is already here and it is quite silly that Command wouldn’t automatically calculate these ratios which have THE MOST DIRECT IMPACT ON AGENT INCOME than any other metric. Please add this function because right now I believe the vast majority of KW Agents don’t even know what a conversion ratio is…and…

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. It would be great if we could search for a contact using a keyword that we know has been typed in the notes section of the contact.

    27 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  14. It would be helpful to be able to add the other agent on the other side. The current co-broker tab requires tax id info. I am only needing to add name, brokerage, email and phone in the parties to the transaction section.

    17 votes

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  15. Command should be able to automatically track activity and outreach to our DB's.

    This should be broken down by automated outreach (smartplans) and manual outreach (typically driven by tasks, calls, emails, texts or appointments).

    This information is already being captured in each contacts timeline.

    It would be helpful to add contact reason and contact outcome for each task or activity type ie for reason it could be cold outreach, DB follow up, Lead follow up, Client update, listing appointment, buyer appointment, etc. There may be different reasons for different activity types.

    Then outcomes may look something like no answer, wrong…

    23 votes

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    under review  ·  7 comments  ·  Reports  ·  Admin →
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  16. The Referrals Portal would be more valuable if:

    1. The contact information went directly to the CRM portion of Command with the opportunity to apply SmartPlans, tags to keep in touch as well as areas served.
    2. Both KW and out-of-brokerage agents could be added.
    3. Once the referral is accepted, an Opportunity is created.
    10 votes

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    under review  ·  1 comment  ·  Referrals  ·  Admin →
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  17. It would be nice to have social media links either in the footer tab on designs or be able to ad them as a content tab to give more personalization to the design to draw clients to social pages.

    6 votes

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    0 comments  ·  Designs  ·  Admin →
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  18. When paperwork is missing on an Opportunity (Required Documents) and it will jeopardize a closing/payout to the Agent, it would be great if Command could automatically email the Agent 2 weeks from Closing Date and 1 week from Closing Date with a reminder to load missing documents, and to include a list of what those documents are (or allow the MC to select what reminder timelines they would like). This will save time for the MCA/Deals team with contacting the Agents manually when this happens.

    9 votes

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  19. I have an innovative concept that could benefit both fellow agents and my own business. At present, the KW Landing Page operates as a centralized system that accumulates all new leads without distinguishing their originating landing pages. As a result, the full potential of Command is limited. It would be highly advantageous to have the ability to personalize the source for tracking purposes and to access additional functionalities.

    For instance, if I generate a landing page for my builder and wish to monitor leads generated from that particular source, the only feasible method currently available is to filter by source…

    23 votes

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    5 comments  ·  Websites  ·  Admin →
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  20. When doing labels print only the last name of the couple once unless one of the parties has different last name. Example Joe and Jane Smith not Joe Smith and Jane Smith

    19 votes

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    under review  ·  9 comments  ·  Contacts  ·  Admin →
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