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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
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  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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833 results found

  1. Please ask the agent this question instead of us. This would be helpful so we can get the data in our market center on what is canceling and why. We do not always have the time to call and ask our agents even though we would love to.

    This would also hopefully help stop them from terminating a transaction they are trying to change information on if they input something wrong.

    33 votes

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  2. Would be useful in many ways to integrate recorded phone calls into Command and Command App. This could be useful for having something to go back to, for example if you can't remember what city the client said NOT to look at you can go back to listen, etc. If you are in the car during a call, take notes once you are back at the office. Eliminates that awkward text of not remembering something during the phone call.

    This is also useful due to the fact we often find clients saying "you did or did not tell me something"…

    4 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  3. On email designs, once an agent adds a video URL with a thumbnail, agent wants to have a play icon show for the client on the final email for them to know if they click on the image it will redirect them to a video

    8 votes

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    under review  ·  0 comments  ·  Designs  ·  Admin →
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  4. The new contingencies feature becomes non-accessible once the Commission Tab is pulled in by the MC. This results in agents receiving contingency emails, even for an opportunity that has closed with a closed commission status.

    20 votes

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  5. When marking multiple tasks as complete, it takes a moment to load before you can mark the next task as complete. I should be able to mark tasks as complete faster that 1 every 10 secs without being forced to use the bulk task action. This is an issue I’ve experienced with the app and the web-based platform.

    2 votes

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  6. It would be beneficial to have a column in contacts under "tasks" and sort by the due date. It would also help to see what contacts already have tasks and which contacts marked as a lead need a task.

    2 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  7. Save searches should be enabled for all Contacts despite of them using the KW App. Just like Matrix, Flex, Brivity, Chime, Top Producer and other CRM's. As of now, if the contact does not use the App, the save search will NOT go out.

    1 vote

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  8. Team members should be able to create smartplans in the team account without having to give enhanced or admin permissions.

    2 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  9. You currently have a filter for date created, but I can only search greater than or less than. I would like to search dated created =. This would allow me to search by year or possibly month and year.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  10. Agent would like marketing tab for listing opportunities

    3 votes

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  11. 5 votes

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  12. 4 votes

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  13. Make the birthday smartplans created by agents work in sync with the birthday date, as for now only the smarptlan created by KW works in sync.

    15 votes

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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  14. So my broker told me she wanted a better layout for our vendors list.(We currently have an excel spread sheet) I began playing around in command and found that even though we put our vendors contact info in command with a description of what they do the what the do part in the description wasn't searchable in contacts. For instance if i needed a window reapairman i can't just type window and it pull up my contacts for my window repair vendors. I wanted to know what made information searchable in command. I tried making a smart view for all…

    1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. If possible, Agent wants to be able to edit a campaign once it's scheduled, and not having to cancel and recreate it with the edits

    6 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  16. Using smart plans as the property goes under contract and moves through the stages, the ability for command to email the transaction side (seller) status or reminders throughout the transaction

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  17. A feature that allows you to create templated, simple or designed emails, that trigger based of different events.

    Just a few ideas:

    New home eval
    Opportunity milestone reached
    Birthdays
    Home Anni
    Welcome to website
    Open house thank you
    Other consumer activities

    We have the ability to set up lead routing rules, to auto-tag and auto add to SmartPlans, but the downside of this feature is that it doesn't work with people that already exist in your database. It will only trigger for new leads that hit the system based off a lead source.

    Currently If someone fills out your home…

    2 votes

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  18. In the Compass CRM they have a photographer portal that allows agents to invite their photographer into their ecosystem that lets them upload all the photos and content that they hired them for. The photos/content (floor plans, videos, etc.) get uploaded directly into the agents CRM and begins automating marketing and designs well before the listing is even active. (Paid ads, flyers, social posts etc.)

    This gets the listing marketing rolling much earlier instead of waiting until the listing is active on the MLS.

    The feature also is convenient for photographers as it allows them to have one single account…

    2 votes

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  19. Add spouse name to top of contact record so both names are easily visible.

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. Team members cannot view the Keller Williams Library when they are in their team account in Smart Plans. They can only see these when they are in their own profile and not the team profile unless they have enhanced permissions.

    27 votes

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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