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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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Command

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833 results found

  1. This is essential functionality for team leaders who have both residential and commercial teams. The reality is many commercial clients look down on agents who brand with the residential team. Because Command does not yet have the functionality to have two (2) Command sign-ins for the same team leader, it forces differently branded teams to use the same instance of Command. This makes tracking opportunities, data and information separately in Command for the business more challenging. Please create an ability to have two separately branded Command sign-ins for the same team leader. This would be a tremendous help for the…

    3 votes

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  2. The Recently Active link takes you directly to all of your contacts instead of showing you the recently active contacts in your database.

    1 vote

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  3. Please bring back the Recently Added/Updated section at the bottom of the homepage of answers.kw.com. This was a great place to keep up to date with things added to KW products and learn about them.

    2 votes

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  4. On the "About Me" page, I think that section should be above the "My Details" page because the about me section is more relevant than languages spoken/what market center you are on etc. I think it will pull people in if the order is swapped.

    1 vote

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  5. You have all of the saved searches limited to sending immediately or only at 9AM on Monday. I want to pick the day of the week that it sends!

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. Currently, I have set our Team's yearly production goal under our rainmaker's account while logged under the team account. Initially I thought this was setting the goal for the whole team under the team account. I had an individual agent on the team add in their annual goal in their Command account on the team side. Since doing so, when looking at goals for "All Team Members" it now has the combination of the Team/Rainmaker Goal, plus the individual agent. Ex: 65 Transactions (Team) + 16 (Individual) = 81 Transactions (All Team Members, not correct)

    There should be a way…

    6 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  7. I’m receiving automated texts through my twilio account. These texts are many characters to include emojis. There are consuming my credits. How do I block that number from using all my credits.

    2 votes

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  8. I would love to see this for SA please

    1 vote

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    0 comments  ·  Websites  ·  Admin →
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  9. I would really like to be able to export an email campaign's results to an excel spreadsheet. For example, I have 26 emails that didn't send. It shows the reason why but I would like to be able to export this list to use to update those that may have incorrect emails. Or export the list of those that didn't open it so that I can send it to the agent in a spreadsheet so they can connect with the clients.

    5 votes

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    under review  ·  4 comments  ·  Reports  ·  Admin →
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  10. It would be nice to not have to manually log back into the Command app every time we use it. Biometric log-in would be ok.

    8 votes

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  11. Within the function of Linking Contacts to a Task, it would be useful to search contacts by a Tag. Currently, a user is only able to Link Contacts to a Task by searching for them individually by name. I would like to create reminders to reach out to Leads that I have identified as "hot" "nurture" or "watch". I have already added those tags to the contacts but it would be tedious to add them name by name.

    6 votes

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    under review  ·  1 comment  ·  Tasks  ·  Admin →
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  12. Within Opportunities, could there be multiple checklist templates setup to choose from when populating the checklist for a given phase of the opportunity. For example, a new construction buyer opportunity may have a longer-timeline to it and a few different but standard steps (like a blue-tape walkthrough, or activating appliance warranties after the home is purchased). I know I would like this functionality, maybe others would as well.

    5 votes

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  13. Under smartplans, we should be able to attach a document to a particular email. For instance, I have a smartplan set up where I wanted to send any prospective lead that comes in a Home Buyer's Guide. I should be able to attach the guide to the particular email I want it in.

    6 votes

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    under review  ·  3 comments  ·  SmartPlans  ·  Admin →
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  14. Currently, a Guest Admin cannot participate in Opportunity Discussions, since Guest Admins sometimes fill multiple roles in support of a transaction this would be a key feature for larger teams to take advantage fo this feature.

    4 votes

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  15. For agents licensed in multiple states, it would be a huge problem solver for them if they could have multiple marketing profiles with a toggle at the top of the Command Platform, whereby no matter where they were working in Command, they could toggle between branding for their Arizona vs Washington clients, for instance.

    3 votes

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    under review  ·  3 comments  ·  Settings  ·  Admin →
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  16. It would be great if we could search for a contact using a keyword that we know has been typed in the notes section of the contact.

    22 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  17. As a broker at a previous firm, Dotloop was much easier to use than Docusign. It allowed me to autopopulate my MLS ID, brokerage license # and my license # in every contract, saving me time from having to look up the brokerage license number and typing it in manually every time. I was shocked with the number of agents KW has that this functionality is not there.

    9 votes

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  18. It would be helpful to be able to tag people not included in the particular opportunity such as VAs and cooperating agents so we can notify others of things they need to do.

    For example:

    If an admin is the one that submits the paperwork and is the point of contact, we want them to get the notification. However, we can only do that right now if they are in command and the rainmaker uses the team opportunity and assigns the admin to the opportunity.

    Another example is Agent 1 submits the file as the listing agent and Agent 2…

    4 votes

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  19. Ever since Mailchimp stopped being used we still cannot add bulk contacts to command email lists.

    This is a basic function and would stop us from having to rebuild email lists every time we want to send an email to the database or list we have already built every time we get new contacts to add.

    6 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. If a smart plan error occurs because of invalid email address and/or merge fields are missing, notification to be sent via email to the agent

    2 votes

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