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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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617 results found

  1. 2 votes

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    0 comments  ·  Websites  ·  Admin →
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  2. It would be wonderful to have the ability/capability to add attachments to notes and tasks in command. Sometimes a photo is a valuable part of your notes or tasks.

    2 votes

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    under review  ·  1 comment  ·  Tasks  ·  Admin →
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  3. When you customize columns in Contacts, it would be great to add the Neighborhood option to be able to see that on a larger scale. You can create a SmartView showing who has a neighborhood, but you have to click into each name to see which neighborhood they have.

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  4. I would appreciate it if you could restore my compliance page.

    I'm having difficulty working effectively since I'm unable to copy and paste from this page. Please undo the changes so that the text can be highlighted.

    2 votes

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  5. When doing a video in an email is there a way to track how many people open and how long they watch?

    2 votes

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  6. As this "platform" is allegedly built on the Google platform, lose the Beta program "Unique Recovery Email" and have agent use the Google Authenticator application. Start thinking BIG - stop with the band-aid fixes that require new methods every few months.

    2 votes

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    0 comments  ·  Settings  ·  Admin →
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  7. Integrated Dialing System for KW Command

    I want to suggest the development of an integrated dialing system within KW Command, designed to streamline call workflows, enhance lead follow-up, and improve overall agent productivity. Here’s how it could function:

    Key Features:
    Integrated Dialer with List Management
    - Dial contacts directly within Command using a built-in system.
    - Create and call through lists based on tags, lead sources, or advanced filters (e.g., “Past Clients,” “Sphere of Influence,” or “Haven’t Been Called in 30 Days”).

    Post-Call Organization & Activity Logging
    - After each call attempt, prompt the user to log notes and select…

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  8. 2 votes

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  9. This might be more comprehensive and harder than I may be making it seem, and I also feel this would be a HUGE value add to Agents/Admin and MCAs/TLs. It would be nice if we could build a Smart Plan that included multiple different Campaign Features. Building a Month Long Campaign for an event or Reverse BOLD 100. Features would include scheduling by Date, Utilizing Text & Email (Already does this in a smart plan) AND adding the ability to have Social Posts scheduled to go out based on the linked accounts in our Marketing Profile. And in an alternate…

    2 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  10. 2 votes

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    0 comments  ·  Marketplace  ·  Admin →
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  11. 2 votes

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    0 comments  ·  Websites  ·  Admin →
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  12. The current layout of Command limits printing to the visible area of the page that so users can only print to what is currently on screen below the page header and to the right of the sidebar, which cuts off most important listing information.

    A print-friendly version of simply the Listing Details without the Command navigation elements would be helpful particularly for internal KWLS listings. These are not on the MLS, but some Agents may need to access the equivalent of a "MLS Sheet" about the property.

    2 votes

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    0 comments  ·  Listings  ·  Admin →
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  13. Could there be an option for printing just a select amount of contacts in your database? This will save time and conserve resources by reducing waste.

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  14. When working in the KW Command Design editor, I’ve noticed that when I set my design text color to white (or any light color), the text in the editor itself also turns white—making it almost impossible to see or edit. It would be really helpful if the editor could default the text color to black or provide a way to make it more readable while editing, regardless of the final design color. This would make it a lot easier to make changes and avoid mistakes when working on marketing pieces. It's a small change that would go a long way…

    2 votes

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    0 comments  ·  Designs  ·  Admin →
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  15. Easier and more efficient tech troubleshooting with remote log in access like Reppert factor. Tech Support feels antiquated to constantly screenshot issues - would be nice to actually have a phone conversation as well as the chat doesn't always translate well when it's technical.

    2 votes

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    under review  ·  0 comments  ·  Settings  ·  Admin →
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  16. Idea: Assignees of Contacts get a Command notification whenever a new note or activity has been added to the contact their assigned to. While beneficial for solo agents, this would also be extremely beneficial for teams and ensure that all assignees of contacts are easily notified when something new happens with a contact their assigned to.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  17. Use legal name field for contact for dotloop integration and docusign instead of the general name field. The general contact name field at this time has to be the clients "legal name" in order for it to carry over as the signatory name but is too formal in most cases when using smart plans or campaigns.

    John Doe - Contact name (becomes signatory name for documents)
    Jonathan Doe - Legal name (does nothing) - so Jonathan Doe needs to be the contact name - but then sounds too formal in smart plans and campaigns etc

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  18. For customization in emailed designs, the property address TOWN would be a real useful field as a merge item. I assume it would be |ContactCity| or something to that point.

    Should be easy to add to the pick list, as well.

    It would facilitate emails like "Hello |ContactFirstName|, here's the latest real estate newsletter for |ContactCity| :"

    2 votes

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    0 comments  ·  Designs  ·  Admin →
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  19. we need more and recent neighbourhoods uploaded into the "neighbourhoods" box so this information can correctly send out the Monthly Neighbourhood smart plan...

    2 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  20. Whenever a client unsubscribes from an email, they unsubscribe from "all email communication." Is there a way we can provide a way for clients to opt out of specific communication (campaign lists, smart plans, etc.) or all communication altogether or allow the person in our database to reach out to us specifically to adjust their communication preferences before deciding to unsubscribe?

    I've had clients unsubscribe from newsletters, but would still like to get property notifications, or vice versa.

    This could help us reduce our unsubscribe rates on email campaigns, and improve client/agent satisfaction.

    2 votes

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    1 comment  ·  Campaigns  ·  Admin →
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