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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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778 results found

  1. Integrated Dialing System for KW Command

    I want to suggest the development of an integrated dialing system within KW Command, designed to streamline call workflows, enhance lead follow-up, and improve overall agent productivity. Here’s how it could function:

    Key Features:
    Integrated Dialer with List Management
    - Dial contacts directly within Command using a built-in system.
    - Create and call through lists based on tags, lead sources, or advanced filters (e.g., “Past Clients,” “Sphere of Influence,” or “Haven’t Been Called in 30 Days”).

    Post-Call Organization & Activity Logging
    - After each call attempt, prompt the user to log notes and select…

    2 votes

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  2. 2 votes

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  3. List Tags in alphabetical order to make it easier to see if a tag is present.

    2 votes

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  4. This might be more comprehensive and harder than I may be making it seem, and I also feel this would be a HUGE value add to Agents/Admin and MCAs/TLs. It would be nice if we could build a Smart Plan that included multiple different Campaign Features. Building a Month Long Campaign for an event or Reverse BOLD 100. Features would include scheduling by Date, Utilizing Text & Email (Already does this in a smart plan) AND adding the ability to have Social Posts scheduled to go out based on the linked accounts in our Marketing Profile. And in an alternate…

    2 votes

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  5. 2 votes

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    under review  ·  0 comments  ·  Marketplace  ·  Admin →
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  6. 2 votes

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  7. The current layout of Command limits printing to the visible area of the page that so users can only print to what is currently on screen below the page header and to the right of the sidebar, which cuts off most important listing information.

    A print-friendly version of simply the Listing Details without the Command navigation elements would be helpful particularly for internal KWLS listings. These are not on the MLS, but some Agents may need to access the equivalent of a "MLS Sheet" about the property.

    2 votes

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  8. Please move or make it moveable the support bubble/button on the bottom right of the screen. When I am editing smart plans, it covers the "cancel/save" words.

    2 votes

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  9. When working in the KW Command Design editor, I’ve noticed that when I set my design text color to white (or any light color), the text in the editor itself also turns white—making it almost impossible to see or edit. It would be really helpful if the editor could default the text color to black or provide a way to make it more readable while editing, regardless of the final design color. This would make it a lot easier to make changes and avoid mistakes when working on marketing pieces. It's a small change that would go a long way…

    2 votes

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  10. 2 votes

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  11. When sending messages via Twilio, the agent would like to insert a letter or template, but this feature appears unavailable. Also, within the SmartPlans timeline, there is no option to delete outdated newsletters.

    2 votes

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  12. On the right-hand side of the contact profile, the "Last Time Contacted" field appears empty. Scrolling to the bottom of the page, there is no information about how or when the lead was added—no creation or interaction dates are shown.

    2 votes

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  13. Crear la opción de hacer carpetas en el módulo de diseños, en le módulo de plantillas para correo electrónicos donde se crean las plantillas para las campañas. por ejemplo: poder crear una carpeta para 8x8 compradores, 8x8 vendedores y así sucesivamente y no tenerlas todas revueltas y en desorden.
    Gracias!!

    2 votes

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  14. Use legal name field for contact for dotloop integration and docusign instead of the general name field. The general contact name field at this time has to be the clients "legal name" in order for it to carry over as the signatory name but is too formal in most cases when using smart plans or campaigns.

    John Doe - Contact name (becomes signatory name for documents)
    Jonathan Doe - Legal name (does nothing) - so Jonathan Doe needs to be the contact name - but then sounds too formal in smart plans and campaigns etc

    2 votes

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  15. Be able to route leads from paid ads to another CRM

    2 votes

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  16. improve the Command App for phones to bring all the new lead info to the email with the ability to call, text,or reply to potential leads from the notification, without logging into command

    2 votes

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  17. Update all forms fields to allow for FOUR buyers , versus two that we now have, to match same quantity as contracts. When completing forms in DocuSign the fields don't match the amount of buyers. Also the contact information can't be linked back to command. This prevents the proper history being updated.

    It's just too much unnecessary manual work when we already have a system created to do just that.

    Adding TWO additional blocks to add Buyers will improve accuracy, time, transaction history and allow for clean process.

    2 votes

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  18. 2 votes

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  19. For customization in emailed designs, the property address TOWN would be a real useful field as a merge item. I assume it would be |ContactCity| or something to that point.

    Should be easy to add to the pick list, as well.

    It would facilitate emails like "Hello |ContactFirstName|, here's the latest real estate newsletter for |ContactCity| :"

    2 votes

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  20. 2 votes

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