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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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777 results found

  1. ChatGPT or other tools can create .txt or PDF files that are multistep touch campaigns. If SmartPlans added a function to read these files, import the information and create the steps it could save massive time and create a high level of scale to SmartPlans

    3 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  2. Use our actual KW email addresses instead of the "agent99999@mailer.kw.com" when we send out marketing emails. The person would more easily recognize who its from and this would help avoid having our emails go to the recipient's spam folder.

    187 votes

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  3. Please enable the mass edit to apply to all selected contacts rather than the current limitation of only those on the same page.

    I'm enhancing my contacts with tags. I have found that the system only allows me to mass edit contacts that exist on the same page in Command even though I have checked multiple contact profiles (that are presented on other pages of contacts).

    IE I want to add 'family friend' to contacts that appear on pages 1, 5, 22, and 27, but the system only applies the family friend tag to the two contacts appearing on page…

    14 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  4. Hi! When creating a new note or editing an existing note, the window that pops up only allows you to see about 4 lines of text at once. When making a lot of bullet points in a note, that means you have to scroll up and down to see if you already have a piece of information recorded. Could the window that pops up when you create or edit a note, be made larger?

    Also, the formatting doesn't transfer over from note creation or edit window, to when you view it. For example, if you make bullet points on different…

    5 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  5. agent would like to trigger the smartplan until the lead has been claimed.

    4 votes

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  6. In the notification settings we can set notifications for a property inquiry or a note on a collection, but not if someone favorites a property. This is very useful info that we need.

    7 votes

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  7. currently whenever there is a discrepancy with an invalid email Support have to escalate each case. the user cannot see the reason code for why it is invalid. Support team cant go into mail gun to review past error to see if its a full block or something dev can clear. Then issue is escalated to dev team to check the reason and unblock the email if possible. if there was clearer wording for user or a button they could press to contest validity to have the email checked and cleared? (that sounds a bit fancy).

    4 votes

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  8. When an agent is putting a referral in, and there are multiple agents, it is not calculating under each agent, it has to be calculated manually.

    9 votes

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  9. I send out email campaigns regularly through KW command to my sphere of influence. When I go into a profile to see activity on their timeline, it shows that the email was sent, but doesn't show if it was opened or not.

    Is there a way to add their activity on the recent campaign, for example, whether they opened, clicked, etc...?

    17 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  10. Currently when attempting to create a custom or landing page the items below are features that aren't offered or available.

    • Linkable Photos.
    • Customizable sizing and placement for video/photos.
    • Text with customizable sizing.
    • Customizable Fonts.
    15 votes

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    under review  ·  3 comments  ·  Websites  ·  Admin →
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  11. Right now our MCA team is having to recreate all referral offers/transactions to get incoming referral checks paid out to agents. It would be amazing and extremely helpful if the agent could select the sale type as a referral themselves.

    112 votes

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  12. 6 votes

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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  13. It'd be beneficial if we could share/use opportunity templates (Stages and Checklist) from other agents that would like to share what they use, just like in the smartplans section.

    26 votes

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    under review  ·  4 comments  ·  Tasks  ·  Admin →
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  14. Add the Market Center Events Calendar to the app with push notification ability.

    7 votes

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  15. We need a 'history' field when registering the listing in Command, this field must show all changes made to the listing, from changing a word to changing the value or availability, everything that happens in the 'life' of the listing must be displayed in a timeline. Another improvement would be the possibility of manually including a note in this timeline field, so that, for example, when an agent speaks to the property owner to check if everything is still alright, but there is nothing to be changed in the registration, the agent can record that the listing was updated and…

    28 votes

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    under review  ·  14 comments  ·  Listings  ·  Admin →
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  16. The text color on the pages is light grey on white and is difficult to read. Should be able to change the color of the texts on pages.

    6 votes

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    under review  ·  2 comments  ·  Websites  ·  Admin →
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  17. The ability to download all documents from an opportunity to a single PDF file is useful and should be implemented.
    We should have the ability to choose individual files, or a combined PDF.

    10 votes

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  18. I’m receiving automated texts through my twilio account. These texts are many characters to include emojis. There are consuming my credits. How do I block that number from using all my credits.

    3 votes

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  19. Recently, I submitted a support ticket on this issue where contacts in my team account are directly texting me a question to my twilio number (because I had them save it as a direct form of contact), and it is creating a new contact in my personal command with the phone # as the name. Then, I have to go search the phone # in my team account to see who it is. I have to copy/paste the text I received from them into a timeline note, and then text them back from the team account to keep it in…

    12 votes

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  20. Being able to add a referral agent in my network to my contacts so that I can add them to a campaign or be able to mass email my referral network

    33 votes

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    under review  ·  5 comments  ·  Referrals  ·  Admin →
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